Customer Service Marketing
Resume:
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| |Roshni Patel |
| |813-***-****( **************@*****.***(10420 Spring Rose Drive Tampa, Fl |
| |33626 |
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| |Champion of social media tools and technologies, keeping up-to-date with |
| |constantly evolving technologies in online social networking, the |
| |blogosphere, search and working with clients to create innovative, |
| |effective campaigns. Creative in Integrated Marketing Communications, |
| |Creative Strategy and Consumer Behavior. Overall knowledge of all IMC |
| |related topics (Integrated Marketing Communications) |
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| |Experience |
| |Care Centrix (2010-2012) - Patient Coordinator Lead |
| |Involved in the collection, verification and confirmation of clinical and |
| |demographic information. |
| |Gathers information using scripted clinical and non-clinical questions. Is |
| |able to provide appropriate issue resolution and/or escalation when needed.|
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| |Performed utilization management and participates in performance |
| |improvement activities (specific measurement for contracts) |
| |Received and responded to incoming calls from referral sources/potential |
| |patients, exchanges information to identify the patient's needs and |
| |determines the Company's ability to meet them. Records the outcome of calls|
| |in the proper screen. |
| |Involved in the collection, verification and confirmation of non-clinical |
| |information. Gathered structured clinical documentation. Provided |
| |appropriate non-clinical issue resolution and escalation of issues when |
| |needed. |
| |Consult Applicable Payer Fact Sheets in Registration Process. Works with |
| |the Patient Registration team, other staff and patients to identify |
| |potential solutions as problems are identified with payer sources. |
| |Communicates customer service issues to supervisor when necessary. |
| |Participated in and contributes to utilization management and performance |
| |improvement activities. Is committed to quality and company standards. |
| |Adhered to and participated in Company's mandatory HIPAA privacy program / |
| |practices and Business Ethics and Compliance programs / practices. Complies|
| |with Utilization Management and URAC standards. |
| |MD MEDICARE CHOICE (FEB 08-OCT 08) |
| |Inpatient/Outpatient Health Service Coordinator |
| |Coordinate and receive all inpatient and outpatient authorizations and |
| |enter in data and coordinate with RN and LPN. |
| |Maintained Census |
| |Intake inpatient admits and takes inbound and outbound calls. |
| |Make calls to hospitals to get discharge dates. |
| |Discharge Planner, called facility for status of discharge dates. |
| |Customer service skills, people skills, calling provider s to get a grasp |
| |on serving patients |
| |Microsoft WS, Power Point and all Microsoft Programs user friendly |
| |Work and negotiate with providers on Medicare guidelines and rules |
| |Maintained call log and data entered who called and what time the provider |
| |called. |
| |Contacted offices to give them status on referral and also advises to send |
| |clinicals for Nurse Review. |
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| |Komposit Incorporated 2003 July to August 2010 |
| |Incomparable knowledge of website production through widespread network of |
| |contacts in online space, along with in-depth experience monitoring |
| |industry trends. Executing social media strategies that meet client |
| |objectives. |
| |Achieved a strong, visible social media presence and develop concepts with |
| |viral potential. Continuously monitor online public relations and ensure |
| |the success of client programs. |
| |Managed a lineup of 50+ online street team members college and high school |
| |based |
| |Supervise artist marketing and promotion for online viral media on all |
| |networking sites |
| |Recruited college students from demographic areas around the world to |
| |promote and also receive incentive with the schooling of knowledge in |
| |online viral marketing |
| |Created Strategic planning for projects and created marketing plans for the|
| |online teams to target online viral marketing sites and spread the word |
| |organically using blurbs. |
| |Created Marketing Strategies for Music videos on Video websites and create |
| |traffic on media websites and engaged in the activity that was viewed by |
| |fans. |
| |Maintained a tracking of hits and promo links to get the number of hits to |
| |each online college student, and give incentive money based on hits. |
| |Teamed with media outlets and applied our strategic marketing to the World |
| |Wide Web |
| |Explore and applied SEO with Twitter, Face book and all social media |
| |websites and apply to it to fan pages and also engage in the activity |
| |Responsible for handling multiple projects like blog implementation, |
| |organic optimization, link building and paid search marketing |
| |Prepared market surveys, reports on company feedback and strategies with |
| |tracking hits via Internet. |
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| | |
| |UrbanAsian.com - Executive Content Developer/Social Media Manager |
| |(2010-2012) |
| |Responsible for emailing all press release to writers on board to publish |
| |on the website. |
| |Explored different PR agencies that worked with different clients i.e |
| |Entertainment, Sports, Medical, Movies, Music |
| |Maintained reports and also engaged with SEM, SEO and create a viral |
| |campaign for certain articles to be promoted via online through street team|
| | |
| |Managed all e-mails that came through our system and created a database of |
| |all clients that we wrote about with contact information, website. |
| |Social Media- monitored Tweets and Facebook along with applying SEM and SEO|
| |with hash tagging. |
| |Have a strong following of celebrities that tweet the articles and other |
| |campaigns that were promoted and branded through the website. |
| |Sent out media kits to advertisers to receive sponsorship banner |
| |advertising and bring in investment for the company |
| |Education |
| |Keiser University, Tampa, Florida |
| |Bachelors of Business Administration; Marketing Specialization August 2006-|
| |May2010 |
| |Active with Phi Theta Kappa- Marketing Director Chapter Tampa |
| |Indo- US Chamber of Commerce - Networking Committee - South Asian Film |
| |Festival |
| |East Michigan University - 2011- Current |
| |Integrated Marketing Communications- Masters of Business Administration |
| |(MBA) |
| |Other Experience: |
| |Hard Transferable Skills |
| |Professionalism: Excellent interpersonal skills, office etiquette, phone |
| |manners |
| |Base Software: All Windows OS, Microsoft Word, (Word, Excel, et, al), Word |
| |Perfect etc. |
| |Other tech: Extremely tech/net savvy, PDA multitasking, typing 67 WPM |
| |Events: |
| |Curry Festival in Tampa Bay |
| |Social Media - Wanda C Supervisor |
| | |
| |Created social media pages for the event and directed traffic to audiences.|
| | |
| |Handled all communications through social media pages on related questions |
| |and any other concerns. |
| |Sent out email blast creating a press blast to media newspapers and |
| |magazines, TV, radio. |
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| |Indian International Film Festival (2010-2012) |
| |Managing Director - Francis Vayalumkul. |
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| |Social Media Executive. |
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| |Created social media pages for the event and directed traffic to audiences.|
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| |Handled all communications through the social media pages on related |
| |questions and any other concerns. |
| |Sent out email blast creating a press blast to media newspapers and |
| |magazines, TV, radio. |
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| |References: |
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| |Nihar Kulkarni |
| |Managing Director of Komposit |
| |312-***-**** |
| |*******@************.*** |
| | |
| |Jack Knight |
| |Songwriter/Jack Knight Writing Factory/Young Nation |
| |Phone Number - upon request |
| | |
| |Andre Lozano |
| |A&R at LavaReords.com |
| |Phone - upon request |
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| |Mike Bauje |
| |CEO of New Visions Ent and No Boundaries Ltd |
| |347-***-**** |
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| |Amar Syal |
| |MySpace Music Content Manager |
| |****@************.*** |
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| |Natasha Chandel |
| |MTVNews |
| |Number - Upon Request |
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| |Jay Dabhi |
| |917-***-**** |
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| |- More references upon request. |
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