Medical Assistant Customer Service

Davonya Harris **** Quarles Street #** NE Washington DC 20019 202-***-**** *************@*****.***

Career Objective: To further my career in a professional environment, utilizing my medical knowledge and medical skills & the Ability to prioritize, and set a workload. Very effective communicating, and listening skills. Excellent organizational, skills with the ability to solve problems.

Education: Sanz Vocational School/ Medical Assistant Specialty Completion -Washington, DC 2004 to 2004 Spingarn Sr. High -Washington, DC 1997 to 2000 Univeristy Of The District Of Columbia (U.D.C) -Washington, DC 2010 to Present

Work Experience: Work Experience: CMDI Database Management Company - Tysons Corner VA Caging Clerk/Data Entry February 2012 to Current > > Primary responsibilities include preparing, sorting, and batching documents, as well as entering and maintaining accurate data in the computer. Also includes preparing and balancing daily deposits handl cash, credit cards & checks. Verifying all the correct documents and sure they all have the correct information needed to be processed an completed with all signatures needed. Requires the ability to multi-pay great attention to detail, and work on strict deadlines

Kenilworth Parkside Resident Management Center -Washington, DC Office Assistant June 2010 to June 2011

Assisted managers with general administration of the property and performed related management assistant functions with the daily operations of the apartment community.Handled all multi-line telephone inquiries, set appointments, and conduced showing of rental units, processed move-ins, set up leases, executed renewals, and handled all termination of leases. Participated in conducting move-in and move-out inspections of units to determine applicable charges for any damages and assisted in inspections to determine high quality standards of cleanliness and aesthetic appearance. Posted rent payments and prepared bank deposits as well as followed up on delinquent account and late fees. Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Scheduled and coordinated meetings, interviews, and appointments for supervisors.

Sharpe Health School For Special Needs Children - Washington, DC Dedicated Aide September 2009 to June 2010

Works one on one in classrooms with children that are diagnosed with special needs such as Intellectual Disabilities, Speech Disabilities & Behavioral Issues upon attorney request. Engages in social and one on one activities with the child such as reading, math testing & other assignments as needed for the child.

The Department Of Homeland Security/U.S Coast Guard - Washington, DC Third Party Liability Claims Examiner October 2007 to April 2008

Conferred with the Litigation Counsel for the US Coast Guard in the Reconciliation of health care claims for the military service members. Researched information and discussed claims with attorneys. Contacted Tricare and various insurance companies to receive the correct information on the claims by providing financial information and also preparing the correct letters to the insurance companies and also the client's attorney office. Researched claims and records to identify extend of any third party liability. Updated the database with the correct lien amounts also updated case notes. Opened new cases and also completed and closed cases. Processes general liability claims by gathering information to determine liability exposure, assigns reserve values to claims, making claims payments as necessary and settling claims up to designated authority level. Manages subrogation of claims and negotiates settlements. Communicates claim action/processing with claimant and client. Ensures claim files are properly documented and claims coding is correct.

George Washington University Hospital -Washington, DC Business Associates / Medical Receptionist January 2007 to October 2007

Complete all labs and other incomplete orders in patient chart. Transferred patient to correct room and the correct floor using the SMS System. Discharged all discharged patient's information out of the SMS system after doctor gives discharge instructions. Filed all new admissions in the SMS and the OPUS system. Made sure all insurance and ID information was the correct information Answered all incoming calls on multi-line telephone system and recorded messages through medical notepad system for doctors. Processed patient referrals for outpatient procedures and reviewed over document with each patient and ensure signature for verification purposes. Utilized encounter forms for billing purposes to verify correct diagnose and procedure. Obtained authorization for procedures through various insurance companies according to those company's rules and regulations. Oversaw transportation for patients to and from health care center.Participated in catholic charity referrals for patients without insurance and experiencing financial hardship, causing inability to pay for various procedures. Schedule patient appointments, filed, copied, and faxed documents.

Unity Healthcare Center (family Practice) -Washington, DC Medical Assistant/ Medical Receptionist February 2006 to January 2007

OBGYN: Assisted physician in pap smears, pregnancy testing, HIV testing, STD screening, Injections giving Pediatrics: Immunizations, Vital signs, assisted physician in well child visits, assisted physician in school physical, performed hearing tests, performed vision tests. Geriatrics: Performed glucose tests, EKG, spirometry tests. Primarily responsible for patient registration for scheduling appointments; instructing and assisting clients with regard to completing paperwork and clinic procedures; answering and directing all phone calls; maintaining a professional and confidential working environment; assisting trained staff where needed and use of initiative, sound judgment and communication skills to enable efficient and effective use of the clinic and its resources.

Green Spring Medical Geriatrics Center -Springfield VA Medical Assistant / Medical Receptionist October 2004 to February 2006

Performed ear lavages, vital signs, glucose tests, tray set-ups injections gave- IM, Sub- Q, Intradermal (B12, Allergy and various of other injections) extracted staples from wounds, bandage changing, wound cleaning, finger sticks, stool cultures, urinalysis test, blood Draws, venipunctures, butterfly, EKG test, stress tests. Provided administrative support by registering clients for psychological screening, appointments, and prepared charts for upcoming sessions. Works under direct supervision, with specific instructions on routine or semi routine work and within established work parameters for the unit. Assisted in basic unit supporting research activities, perform some fiscal support functions, and/or serve as liaison within and outside unit Processed various administrative documents and data, regarding third party insurance billing and coding utilizing ICD-9 and CPT. Completed various work responsibilities coinciding with a basic understanding of the mission, vision, role, and goals for client achievement of program.

Professional Skills: Microsoft Word, PowerPoint, Excel, Icd-9 Coding, WordPerfect 5.1/6.1, Filing/Editing, Typing,EMR,Medical Claims,Multi- line Telephone Skills, Switchboard Experience, Customer Service Skills, Injections, EKGs, Blood draws, Vital Signs, Ear lavages Ect..

Certifications/License: HIPPA Medical Assistant CPR ICD-9 o

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