Customer Service Assistant
Resume:
COURTNEY HARPER
Lithonia, GA 30038
*****************@*****.***
OBJECTIVE
To acquire a challenging position that would allow both personal and professional growth.
EDUCATION
Clayton State University, Morrow, GA
B.S. Degree in Psychology & Human Services, December 2011
WORK EXPERIENCE
Package Handler, FedEx Ground
Ellenwood, GA: 2008-Present
• Work within a team atmosphere in order to accomplish specified goals. Duties include scanning and loading boxes, while also following established safety procedures
Coordinator Assistant/Intern, Clayton County District Attorney’s Office
Jonesboro, GA: August 2011- December 2011
Performed essential functions in order to ensure the daily tasks of the office were met. Duties included training new interns, assisting with intake and interview process, and creating spreadsheets for record keeping.
Contributed extensive time interacting with various attorneys and clients in order to provide them with program details, deadlines, and sanctions
Desk Clerk, Albany State University Housing
Albany, GA: 2006-2008
Provided exceptional customer service to the students and staff of the Albany State residence hall. Duties included answering questions, enforcing residence hall policies, placing maintenance requests, responding responsibly and promptly to emergencies, and other clerical duties as assigned.
Program Assistant, Rhema Word Mission Center
Atlanta, GA: 2005-2006
Assisted customers with questions and/or concerns that they may have, while providing outstanding customer service. Duties included receiving incoming mail, stamping outgoing mail, delivering mail to the proper recipient, and collecting and distributing incoming faxes.
SKILLS
• Ability to multi-task effectively
• Excellent oral and written communication skills
• Skilled in Microsoft Office 2007 Word, Excel, PowerPoint, and Access
COMMUNITY SERVICE
Missionary, Kingdom of God Ministries, Atlanta, GA(2008-Present)
Work as a member of the missionary team to provide counsel, as well teaching, and helping those who are in need
Volunteer, Hosea Feed the Hungry, Atlanta GA (2008-Present) Help to feed the hungry during the holidays
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