Power Plant Customer Service

ERNEST JENKINS JR.

*** ******** **** ***** ******: 803-***-****

Columbia, SC 29229 E-mail: ****************@*****.***

EDUCATION/TRAINING

• ITT Technical Institute - Network System Administration, Columbia, SC 3/2012 - Present

• Strayer University – Augusta, GA 35 Credit Hours Homeland Security/Information Technology 10/2010 – 12/2011

• A+ Certification Course 2009

CERTIFICATIONS AWARDS

• ARMED SLED Certification - 2011

• Red Cross CPR certification - 2011

• UNARMED SLED Certification – 2011

• Defensive Tactics Certification – 2011

• Emergency Planning and Response Certification – 2011

• Basic Jail Officer Certification – 2009

• FBCB2 leadership OPNET Certification - 2005

SUMMARY OF QUALIFICATIONS

Seasoned, results-producing professional with12 years of leadership experience in the United States Army, The United States National

Guard and the private sector steering and directing all aspects of Security, Logistics and Administration. Success managing multiple

projects with competing priorities involving personnel, safety issues, logistic support and quality control. Effectively collaborate with

individuals at all levels to achieve organizational objectives. Proficient in delivering comprehensive analysis and reports to facilitate site

wide improvements and continuity. Intuitive leader inspiring high productivity levels; repeated success guiding cross functional teams as

well as training, coaching and motivating staff. Strong interpersonal and communication skills. Proactively convey operational needs to

executive-level management. Proficient with Microsoft Office products.

Areas of Expertise:

• • •

Logistics Support Military Management HAZMAT Training

• • •

Armed Security Military Supervision CPR Certified

• • •

Un-Armed Security Training Human Resources

• • •

Software/Application Mastery: Linux, Networking, Client Server Mentoring and Development

•

Microsoft Word, Excel, Access, knowledgeable Risk Management and Assessment

PowerPoint

WORK EXPERIENCE

GeoCare – Columbia, SC 03/2012-Present

Care Officer

• Ensuring safety of patients

• Facilitating patients’ daily routines

United States Army National Guard – Springfield, GA 06/2008 – 06/2012

Field Artillery Supervisor

• Supervise and coordinate activities of personnel engaged in direct artillery fire, target acquisition, operation of field artillery,

radar equipment and radio equipment

• Prepare field orders, training, status and intelligence reports

• Advise superiors on assignments, promotions and all matters related to troop welfare

• Prepare schedule for unit training

• Conduct physical training activities and monitor soldiers welfare and conditioning

South Carolina Board of Education – Columbia, SC 03/2012-09/2012

Help Desk Technician Internship

• Respond to requests for technical assistance in person, via phone, electronically

• Diagnose and resolve technical hardware and software issues

• Research questions using available information resources

• Advise user on appropriate action

• Follow standard help desk procedures

• Log all help desk interactions

• Administer help desk software

• Redirect problems to appropriate resource

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Prepare activity reports

• Stay current with system information, changes and

• Working knowledge of fundamental operations of relevant software, hardware and other equipment

• Knowledge of relevant call tracking applications

• Knowledge and experience of customer service practices

RELATED EXPERIENCE AND TRAINING

Coastal International Security – Cayce, SC 11/2011 -03/2012

Armed Security Guard

• Patrol and guard highly secured SCANA facility locations

V.C. Sumner Nuclear Power Plant – Jenkinsville, SC 08/2011 – 10/2011

Security Guard

• Responsible for the maintenance and safety of a highly secured Nuclear Power Plant

Richmond County Sherriff’s Department – Augusta, GA 01/2008 – 08/2011

Deputy Jailer

• Guarded prisoners in a multi-level security facility and assumed responsibility for all prisoner needs during time of detention

• Prepared arrest records that identified prisoners and assigned charges

• Conducted headcounts to ensure all prisoners were present

• Inspected conditions of locks, window bars, doors and gates to ensure security and prevent escapes

• Kept records on all daily prisoner activity

• Employed the use of weapons, handcuffs and physical force to maintain discipline and order among prisoners

• Inspected mail for the presence of contraband

• Processed convicted felons into the facility and maintained records of prisoners identification and charges

• Provided for the safety of all medical personnel when providing care to the inmates

• Monitored the conduct of over 100 prisoners in a housing unit during work and recreational activities compliant with

established policies, procedures and state regulations

United States Army – Fort Gordon, GA 01/2000 – 06/2008

Infantryman/Logistics Supervisor

• Obtained and processed all necessary documents for prisoners of war

• Established and conducted perimeter security checks and performed routine inspections of guard posts and fences

• Maintained entry control in restrictive and sensitive classified areas and transmitted incoming and outgoing message traffic

• Operated and maintained a petroleum storage, and distribution facility

• Received and dispensed bulk and packaged petroleum products

• Marked containers for proper identification and performed safety inspections of storage facilities

References available upon request.

Contact this candidate