Administrative Assistant Customer Service

NAOMI BADGER 416-***-**** ● ***-*******@*******.***

PROFILE

As a results-oriented, self-motivated, and dependable person, I have outstanding multi-tasking and organizational skills. I have demonstrated my proficiency in administration, with effective leadership, thorough decision-making, and ability to effectively coordinate/liaise with all levels of personnel. I can be relied upon to interpret, disseminate, and apply key practices and policies. Having several years experience in executive-level administration, my strengths include marked professionalism as well as excellent analytical and problem-solving skills. I thrive in a flexible work environment.

Recipient of the SickKids Research Institute Administrative Award, 2009 which recognizes an outstanding administrator possessing excellent communication and interpersonal skills who is highly motivated and performs above and beyond daily responsibilities.

COMPUTER SKILLS

Fully proficient on Macs and PCs: Microsoft Office (Microsoft Word, PowerPoint, Microsoft Excel, Outlook/ Entourage), EndNote, WordPerfect, Adobe Acrobat Professional, Adobe Photoshop, iProject, Articulate Studio, Internet Browsers, Content Management, Lotus Notes, MacMail, MacLinkPlus, PeopleSoft, Access, Norton Utilities, Lotus Notes, InDesign, Quark

EDUCATION

• Developing eLearning Using Articulate, The Hospital for Sick Children, Toronto, ON, Nov 2011

• iProject Introduction Pre-Class Online Tutorial and iProject 101 (based on PMBOK by the Project Management Institute), The Hospital for Sick Children, Toronto, ON, Nov 2011

• Accessibility Standards Training Program Customer Service, The Hospital for Sick Children, Toronto, ON, Apr 2010

• Grants Management Course, The Hospital for Sick Children, Toronto, ON, Nov 2009

• Percussion Content Management and Workflow, The Hospital for Sick Children, Toronto, ON, Apr 2009

• Ontario Secondary School Diploma with Honors, Major: Business Administration and Pitman Shorthand, Thistledown Collegiate Institute, 1986.

CURRENT POSITION

SENIOR SECRETARY, Learning Disabilities Research Program, Nov 1992 Present

SENIOR SECRETARY, New Immigrant Support Network, May 2012 Present

ADMINISTRATIVE ASSISTANT, Occupational Health & Safety Services, Jan 2009 Dec 2011

ADMINISTRATIVE ASSISTANT, Learning Institute, Mar 2008 Jul 2009, The Hospital for Sick Children, 555 University Ave., Toronto, ON

● Managing all aspects of national and international travel as well as meeting/conference arrangements, at times involving attendance as event liaison; calendar management

● Transcribing (from audio dictation or shorthand notes), preparing manuscripts, graphics, and tables, copy proofing, and handling permission requests to enable the publishing of articles in international journals and of books/book chapters; assisting with grant preparation for national and international submissions

● Responsible for creation of reports, correspondence, spreadsheets, charts, graphs, and fillable pdf forms

● As departmental payroll and human resources manager/time-keeper, relied upon to accurately manage attendance records and process new hires, salary increases, and terminations with discretion

● Designing and creating slide presentations, displays, posters, program handouts/flyers, and feedback forms for national and international conferences, talks, meetings, and workshops

● Monitoring finances and reconciling expense reports; creating and updating databases; running reports

● Ensuring efficiency by establishing/revising department administrative policies and procedures

● Fielding and independently responding to queries through written correspondence and telephone conversations; initial contact for visitors/clients

● Depended upon to independently coordinate and manage components of the Hospital Wellness Program

● Responsible for writing content for and maintaining intranet sites as well as writing articles for

department newsletter

● Location and acquisition of literature involving database and institutional searches

● Producing/managing curricula vitae/web profiles; assisting Director with personal tasks as required

PREVIOUS EXPERIENCE

WORD PROCESSOR/ADMINISTRATIVE ASSISTANT

Avanti Properties Group, 1700-22 St. Clair Ave, E., Toronto

● Responsible to the President and CEO; coordinated with Executive Assistant to care for all professional and personal requests

● Prepared property descriptions, presentation and reference binders, correspondence

● Responsible for the preparation and updating of syndication spreadsheets and financial reports

● Managed the updating of investor and client data; preparation of various telephone/address lists; mail merge

● Provided regular switchboard relief

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Forman, Sevitt & Nelson, 7-421 Eglinton Ave. W., Toronto

● Worked one-on-one with the President and successfully ran accounting office with large client base, often in his absence

● Prepared corporate/individual financial statements and invoices; correspondence involving shorthand dictation

● Arranged for travel registrar inspection letters and reports

● Managed filing system

● Preparation of tax packages (tax returns, T5s, T4s, etc.)

● Reconciled bank confirmations

● Handled switchboard; general office duties

WORD PROCESSOR/RECEPTIONIST

Goldman Sachs Canada, 1201-150 King Street W., Toronto

● Provided professional and warm reception for visitors and clients while assisting President and traders with various tasks

● Responsible for decorating and maintaining appearance of luxurious lobby by purchasing and staging appropriate pieces, including fresh exotic flowers

● Prepared correspondence for executives/traders

● Prepared accounts reports and summaries; reorganization and maintenance of charts and brokerage reference material

● Personal tasks for NY-based President, including travel arrangements for him to return to NY each week

● Operated with confidence and proficiency on extremely busy trading floor

● Switchboard; executive travel/meeting arrangements; catering; expense reports

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