Customer Service Manager

Tiffiny Marie Garrison

P.O. Box *****, Panama City, Fl. 32412 850-***-**** *******@*****.***

Objective To obtain and maintain a position within your company in which I would set forth my experience, qualities and leadership abilities. I am a self-motivated individual who encourages and utilizes positive motivation to ensure a positive, productive, safe and healthy work environment.

Experience Insurance Clerk

March 2010 to Present Dr. Obid Allergy and Internal Medicine, Panama City, Fl.

Verify insurance for all the patients that is seen in the office.

Bill insurance for payment this includes posting payments from both the insurance companies and patients.

Correct and resubmit any insurance claims that have been rejected.

File appeals to insurance companies to receive payments on claims that have been denied.

Handle collections, return checks, getting updates on patients that have return mail.

Responsible for handling all medical records requests once approved by the doctors.

Manager

August 2007 to November 2009 Express Lane, Panama City, Fl.

Customer service

Daily task to include but not limited to: supervising employees, maintaining shrinkage, inventory, receiving freight, completing bank deposits and daily paperwork.

Responsible for large amounts of cash, check approvals and received authorization for credit card purchases from associated banks.

Maintained cleanliness and sanitary conditions for both customers and employees.

Admissions Representative

June 2006 to November 2008, Bay Medical Center, Panama City, Fl.

Customer Service, to ensure that the patients get in/out with the doctor in a timely manner.

Verify all patients information and insurance.

Collect co-pays that are due at the time of visit.

Insure that the patient is fully aware of their rights and to be sure that the family is notified as often as possible.

Take incoming emergency phone calls that were directed to the Emergency Room.

Medical Receptionist

June 2004 to June 2006 Dr. Obid Allergy and Internal Medicine, Panama City, Fl.

Customer Service, to ensure that the patients get in/out with the doctor in a timely manner.

Operate multi-line phone, make referral and follow up appointments, I ensure that all the patients copays are collected.

I ensure that all the information in the patient’s charts is accurate and up to date, call in scripts, fax any information out on referrals.

I enter in all patients and the charges for each business day.

Reservationists

November 1999 to June 2004 Dunes of Panama, Panama City Beach, Fl.

Customer Service, assuring that each and every guest has a completely satisfying visit.

Operate multi-line phone, making reservations, collecting monies if form of credit cards or cash.

Perform daily paperwork required per shift, annual unit reviews and reports for owners to comply with.

Education Gulf Coast State College, Panama City, Fl.

Currently Enrolled

Vernon High School, Vernon, Fl.

1996

High School Diploma

Interests Assuring that people’s expectations have been met, whether they are patients, clients, co-workers, customers or vendors. That’s satisfaction and satisfaction is what makes businesses succeed. Businesses don’t succeed unless the right individuals are representing the company as a team player and not a spectator.

References References are available on request.

Proffesional References

* Tracy Green 850-***-**** Previous Manager

* Cynthia Parks 850-***-**** Previous Manager and Co-Worker

* Michelle Teel 850-***-**** Previous Co-Worker

* Jennifer Vaughn 850-***-**** Previous Manager

Personal References

* Vicki Cestaro 239-***-**** Known 22 years

* Jessica Hardy 850-***-**** Known 7 years

* Kim Fatheree 850-***-**** Known 15 years

* Cynthia Parks 850-***-**** Known 15 years

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