Manager Management

D AV I D A. D OY L E

**** ********* **. ****** ****, CO 80108 303-***-**** **********@***.***

H U M A N R E S O U R C E S G E N E R A L I S T

Certificate in Human Resources Management, including investigations of inappropriate behavior

and sexual harassment, performance management, and accident review and trend analysis.

Extensive background in HR generalist affairs, including experience in employee recruitment and

retention, staff development, conflict resolution, HR records management, HR policy interpretation and consistent disciplinary processes.

Demonstrated success in negotiating win win compromises, including developing teambuilding

attitudes, fostering an ethical environment to build a business code of conduct, corporate procedure interpretations, and increase in morale though advocating the open door and confidentiality, and management reports.

HR Skills

Workplace Investigations Interviewing & Staff Recruitment Orientation & On Boarding

Safety & Accident Reviews Employee Relations Training & Development

Staffing & Scheduling Organizational Development Performance Management

Policy Interpretation Personnel Files Current & Complete Forecasting & Budgets

Confidentiality Internal/External Customer Service Food Safety & Compliance

HRIS Input Benefits & Open Enrollment Firearms Safety & Compliance

Professional Experience

Basements by Word of Mouth. Castle Rock, CO General Manager, 2009 Present

OfficeMax. Denver, CO General Manager, 2008 to 2009

Steve & Barry’s. Littleton, CO Director, 2006 to 2008

Wal-Mart Stores, Inc. Bentonville, AR Manager, 1989 to 2006

Provided guidance to managers and associates on a variety of operational and human resource issues that comes up in a high volume and ever changing business environment, to offer the opportunity to do the right thing 100% of the time.

Key Results:

Played a key role in ensuring the successful launch of new locations. Structured and implemented

programs and policies in the areas of training, incentives and new employee orientation & on boarding.

Fostered a teamwork/open door environment conducive to positive dialogue across the organization.

Organized and recruited a staff of 225 for remodeled & ground up locations.

Brought workers’ compensation program into full compliance. Instituted a new training program after an accident review committee’s trend analysis and recommendation.

Lead investigator in a number of harassment/inappropriate behavior complaints and code of

conduct/ethical issues.

Implemented mentoring & coaching program to aid in succession planning.

Collaboratively developed budget and forecast to which the staffing and scheduling software was linked and generated schedules.

Accident free startup in new locations with store planning.

Key results (continued)

Managed the training & development of not only the hourly associates but of the Management Team as well. Most had never been in retail before and needed a mentors hand to guide them along.

Trained management team on interviewing techniques and best practices, conducted training sessions and one on one coaching that contributed to sound hiring decisions.

Developed associate performance management process that was timely, consistent, and constructive that lead to an increase in morale.

Devised creative incentive and morale boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Reworked new hire orientation program to include HR information and ethical behavior expectations.

Reduced accidents by 50% though trend analysis resulting in a new training regimen and an $800 bonus for the associates.

Co-created a transfer plan for associates from established location to a ground up location several miles away preventing lay offs and payroll control in the existing location and supplied experience associates to the new location.

Coordinated 16 week Management Training Program with a success rate of 96%.

Conducted competitor wage analysis to help recruitment & selection of staff.

Mentored & coached a large number of associates to promotion to their next level.

Associate personnel files set up, and kept complete and current for as many as 300 associates.

District trainer for the roll out of an automated scheduling system.

Education & Certifications

COLORADO TECHNICAL UNIVERSITY – Colorado Springs, CO

MBA in Human Resource Management December 2011

COLORADO TECHNICAL UNIVERSITY – Colorado Springs, CO

Master Certificate in Business Administration May 2011

COLORADO TECHNICAL UNIVERSITY – Colorado Springs, CO

Masters Certificate in Human Resource Management September 2010

SOUTHERN ILLINOIS UNIVERSITY – Carbondale, IL

B. S., Marketing/Retail Operations

PHR study and certification in progress

HR Designations:

Master Certificate in Human Resource Management September 2010

Memberships and Affiliations

SHRM, (Society of Human Resource Managers).

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