Customer Service Sales

Tiara Jones

*** *. *** ***** **., Los Angeles, CA 90013

714-***-****

**********.**********@*****.***

SKILLS

. Professional collections agent and telemarketer with experience

working for major banks and retail stores.

. Microsoft Office expertise including Word, Excel and PowerPoint

. Excellent customer service and communication skills

. Quick learner, able to multi-task and good team player

PROFESSIONAL EXPERIENCE

Collections

. Arranged for debt repayment and establish repayment schedules, based

on customers' financial situations.

. Located and notified customers of delinquent accounts by mail or

telephone to solicit payment.

. Advised customers of necessary actions and strategies for debt

repayment.

. Persuaded customers to pay amounts due on credit accounts.

. Conferred with customers by telephone to determine reasons for overdue

payments and to review the terms of sales, service and credit

contracts.

. Located and monitored overdue accounts, using computers and a variety

of automated systems.

. Answered customer questions regarding problems with their accounts.

. Recorded information about financial status of customers and status of

collection efforts.

. Traced delinquent customers to new addresses by inquiring at telephone

companies, credit bureaus and through the questioning of neighbors.

. Sorted and filed correspondence, and performed miscellaneous clerical

duties including answering correspondence and writing reports.

Telemarketing

. Delivered prepared sales talks, reading from scripts that describe

products and services, in order to persuade potential customers to

purchase a product or service.

. Contacted businesses and private individuals by telephone in order to

solicit sales for goods or services.

. Explained products or services and prices, and answered questions from

customers.

. Obtained customer information including name, address and payment

method, and entered orders into computers.

. Answered telephone calls from potential customers who had been

solicited through advertisements.

. Telephoned or wrote letters to follow up initial sales contacts.

. Maintained records of contacts, accounts and orders.

EMPLOYMENT HISTORY

Collections Agent, Blackstone, 4/2010 - 6/2011 Ontario, CA

Collector, Tritium Card Service, 6/2008 - 6/2009 Yuma, AZ

EDUCATION

GED, Yuma GED Testing Center, Yuma, AZ

CPR, American Heart Association, Colton, CA

CNA studies, Summit Career College, Colton, CA

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