Customer Service Manager

• 805-***-**** • **************@*****.***

Kaysha Cochran

O bjective

I would like to obtain a position in a people oriented organization where I can maximize my

customer service experience in a challenging environment as well as use my strong people skills to

achieve corporate goals.

E xperience

Blueline Guns and Ammo Ventura, CA.

2011-Present

Manager

Handling cash, credit card, and check transactions

In charge of all shipping and receiving

Handling all inventory in the store

Trained and supervised new hires

Expedited special orders

Cashiered and reconciled cash drawers at the end of shift

Set-up store for next day’s business

Key Holder

DCH Honda of Oxnard Oxnard, CA.

2008-2010

C ashier/Receptionist

Handling cash, credit card, and check transactions in the service department

Part time shop foreman and dispatcher

Maintaining the dealerships filing system

Consistently meet or exceed supervisor expectations

Viewed as a team player, and would take on the role of 2 or more coworkers

Performing regular and reoccurring duties independently

Key holder

Ramseyer and Associates, INC. Ventura, CA.

2007-2008

S ecretary

Prepare paperwork for outgoing faxes and courier packages and manage shipping and receiving

activities

Answering incoming calls on a multi-line phone and responding to public inquiries in a courteous

manner within scope of knowledge and authority.

Re-organized entire filing system to improve the process of finding files faster

Perform copying, mailing, filing and typing duties as required.

Greet visitors, ascertain the nature of their business, and refer them to appropriate staff members

Key holder

Aloha Steakhouse Ventura, CA.

2006-2007

805-***-****•**************@*****.***

Kaysha Cochran

H ostess

Answering all phone calls to ensure that every customer gets the help they need

Greeting customers as they walk in the door and make sure they get properly seated in a timely

manner

Responsible for all alcohol inventory in the restaurant

Performing regular and reoccurring duties independently.

Education

Paul Mitchell The School Santa Barbara, CA.

2008-2009

Cosmetology License

2007-2009 Ventura Community College Ventura, Ca.

Criminology Courses

2004-2008 Buena High School Ventura, Ca.

Graduate

S kills

Strong communication skills including the ability to listen and interact with a diverse group of

people

Profound ability to respond to varied requests and perform several duties at the same time.

Strong ability to perform several secretarial and clerical duties with speed and accuracy without

immediate and constant supervision.

Strong analytical and problem solving skills

Demonstrated high level of abilities of various computer software programs and fluency in using

standard office software packages such as Microsoft Word, Excel, Power Point, and Outlook.

R eferences

References are available on request.

Contact this candidate