Sales Customer Service

Jason Cook

508-***-**** *********@*****.***

Objective To have an interesting position with the willingness to do what it takes to

succeed and surpass expectations.

Experience Customer Service Representative

National Tire & Battery, Newton, Ma 9/96 to 10/04

12/05 to 3/12

Initiated and completed sales primarily in direct customer contact or via

telephone.

Used computers.

Researched and processed customer sales inquires relevant to available service.

Examined customer claims.

Resolved complaints also referred unresolved complaints to supervisor.

Took orders for in stock and non-stock products.

Determined charges for services requested also collected deposits and

payments.

Trained others on computers and policies.

Store Manager 10/04 to 12/05

National Tire & Battery

Convinced others to purchase better grade goods.

Communicate with people from outside the organization.

Guide, direct, and motivate subordinates.

Make decisions and solve problems.

Organize, plan & prioritize work.

Established and maintained business relationships.

Used computers.

Sales/Stock Associate

Office Max Corporation, Dorchester, Ma 8/94 to 5/96

Efficiently processed all financial transactions via point-of- sales terminals.

Maintained accurate account of store inventory.

Visually enhanced sales floor and transition floor from sales period to next.

Bank Teller

Fall River 5 Cents Savings Bank, Fall River, Ma 2/93 to 5/93

Processed client financial transactions accurately.

Assisted in verification of current account holders.

Entered account data and verified at weeks end.

Used computers.

Updated and used job-related knowledge.

Education B.M.C. Durfee High School, Fall River, Ma

Diploma

Bay State School of Technology

Certificate of completion 2003

Skills Electrical diagrams and schematics

Hand and power tools

Computer skills

Math skills

Clerical skills

Data entry skills

Communicate well either in writing or in person

Licenses Freon certification-608

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