Manager Customer Service
Resume:
Clarence Rixter III
|*** South Grove | ********@*****.*** |Home: 630-***-**** |
|Elgin, IL 60120 | |Cell: 630-***-**** |
Dedicated Regional General Manager with 7+ years of experience in high
volume fitness/health industry
Respected leader of customer-focused teams; instill a shared, enthusiastic
commitment to customer service as a key driver of company goal attainment.
Lead by example and ensure the execution of all safety, security, quality
and store operations policies.
Areas of Expertise
|Sales Management |Customer Satisfaction |Teambuilding & |
|Complaint Handling & |Enhancement |Training |
|Resolution |Front-End Supervision |P&L Management |
|Retail Operations |Sales & Margin Improvement | |
|Management | | |
Professional Experience
|Xsport Fitness - Chicago, IL | |
Current Position: Regional General Manager
Previous Positions: General Manager, 06/07 to 11/09, Regional General
Manager 11/09 to 10/12
Hired as a manager to recruit, train and supervise 100+ staff members at
various locations across Chicagoland. I have managed stores from 45,000 to
87,000sq ft. I currently have 400+ employees across 6 locations here in
Chicago. I am accountable for fostering an environment in which guests
enjoy high levels of service and employees are motivated to deliver top
performance.
. Currently ensure positive revenue streams in excess of 4 million
monthly with over six years of management through exceptional customer
service and constant training and development of staff members.
. Maintained a Net Promoter Score above 60%
. Provide weekly sales training along with industry current information
to keep my team on the cutting edge
. Worked one on one with clients, implementing specific and innovative
ways to achieve their goals.
. Exemplified the second-to-none customer service delivery for which
Xsport Fitness is nationally renowned in all interactions with
customers.
. Received "Director of the Month" award on seven different occasions as
a General Manager among 30 different locations throughout career.
. General Manager of the Year in 2009. Total Cash Revenue in excess of 9
million dollars.
. Have promoted 20+ employees to successful management positions
. Director of Training and Development for the Chicago region
. Maintain a 25k personal monthly sales quota as a Regional General
Manager
. Set company record for sales as a General Manager at $132,517 total
personal income (memberships, personal training, supplements, spa
services)
|Bally Total Fitness - Melrose Park, IL | |
|Personal Trainer, 11/05 to 9/06 | |
|Fitness Manager, 9/06 to 7/07 | |
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|As a fitness professional, I was responsible for exceeding | |
|clienteles' expectations in a fun and motivating | |
|atmosphere. | |
|Accrued new patrons through dynamic presentations of | |
|fitness knowledge | |
|Retention rate of 75% | |
|Maintained multiple certifications (ACE,NASM, NFPT,CPR/AED)| |
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|United States Coast Guard- Galveston, TX | |
|Engineer, 06/03 to 10/05 | |
|Responsible for performing rounds and maintenance onboard | |
|Coast Guard Cutter Hatchet. | |
|In charge of health and wellness program onboard the ship | |
|Part of Hurricane Katrina evacuation and first response. | |
|Developed strong leadership qualities and organizational | |
|skills through military discipline. | |
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|Education and Training | |
|Oak Park River Forest High School | |
|8/03 to 6/04 | |
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|GPA: 3.6 | |
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|Triton College | |
|Area of Study: Business | |
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|Dale Carnegie Sales Seminar (07,08,10) | |
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|Training: Completed courses and seminars in customer | |
|service, sales strategies, inventory control, loss | |
|management, leadership, performance assessment and health | |
|safety. | |
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Contact this candidate