Tamara Richardson

** **** ***** ****** ***#*** Baltimore MD 21202

410-***-****

abghtg@r.postjobfree.com

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EDUCATION: Associate Degree anticipated September 2011 the Community College of Baltimore County, 800 South Rolling Road Baltimore, MD 21228-5317 Current GPA 3.02

EXPERIENCE:

Shift Supervisor /Server/ Cashier/ Barback/Food prep/ Barista June 2009 to October 2010,

Manor Care Owings mills Md 21117

• Greets all guests with enthusiasm and friendliness.

• Answered guest questions about food, beverages, and our facilities accurately and in a friendly manner.

• Develops relationships with guests.

• Identifies food orders when ready and delivers items to tables in a timely manner.

• Trained new employees, opened and closed store, handled total sales, built satisfied customer relationships

• Created customer base and close relationships with patrons of restaurant.

• Provided prompt service while taking orders, serving food and closing the check

Security Guard, September 2007 to July 2012,

CES Security Owings mills Md 21117

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

• Answer alarms and investigate disturbances.

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Server, Hostess, Box Office Technician/Usher/Cashier/Barista November 2007 to may 2008,

AMC Loews Valley Center 9 Owings mills Md 21117

• Greet customers entering establishments. Issue receipts, refunds, credits, or change due to customers.

• Resolve customer complaints Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Sell and collect admission tickets and passes from patrons at entertainment events.

• Examine tickets or passes to verify authenticity, using criteria such as color and date issued.

• Guide patrons to exits or provide other instructions or assistance in case of emergency.

• Provide assistance with special needs, such as helping those with wheelchairs.

• Accurately operate the Ticket master computer ticketing system to sell tickets

CASHIER/ HOST June 2007 to November 2007,

Chick Fil-A, Owings mills Md 21117

• Answer questions, and provide information on procedures or policies. Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers Maintain clean and orderly checkout areas.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

Houskeeping/Floor Technician July/09 to August/12

Northwest Hospital

Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met. Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.

Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.

Dust and polish furniture and equipment. Keep storage areas and carts well-stocked, clean, and tidy.

Polish silver accessories and metalwork such as fixtures and fittings. Remove debris from driveways, garages, and swimming pool areas.

Replace light bulbs. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.

Sort clothing and other articles, load washing machines,and iron and fold dried items. Sort, count, and mark clean linens, and store them in linen closets. Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

Assign duties to other staff and give instructions regarding work methods and routines.

Request repair services and wait for repair workers to arrive. Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.

Disinfect equipment and supplies, using germicides or steam-operated sterilizers. Hang draperies, and dust window blinds.

Move and arrange furniture, and turn mattresses.

Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

AWARDS AND ACHIEVEMENTS :

• Employee of the Month over two times

• Awarded best attendance for Chick Fil-A Summer 2007

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