Project Manager Customer Service

TAMMY L. ANDERSON

**** ****** *** ***** **** Phone: 505-***-****

Albuquerque, New Mexico 87114

Email:****************@*****.***

PROJECT MANAGEMENT

S T R AT E G Y | L E A D E R S H I P | P E R F O R M A N C E

As a top-performing professional with creative skills and a Bachelor’s degree in Business, I am interesting in leveraging my

technical skills into a role as a project manager. I have experience optimizing performance and troubleshooting to provide

comprehensive customer satisfaction. I also offer exceptional communication skills and the ability to complete projects on time and

within budget; quickly adapt to new concepts, technologies, and environments.

AREAS OF EXPERTISE

Clinical Trial Study Management Team/Client Liaison Financial Analysis/Tracking

Strategic Planning/Proposals Project Troubleshooting Business Process Analysis

Process Improvements Project Scope Development Customer Relations

Data Gathering/Analysis Team Leadership/Training ISO 9001, cGMP

Marketing Strategies Co-Branding Strategy

Technical Team Collaboration

PROFESSIONAL E XPERIENCE

BRINM / VA COOPERATIVE STUDIES PROGRAM, ALBUQUERQUE, NEW MEXICO 2009

– PRESENT

PRODUCTION CONTROLLER

Apply program management tools and procedures.

Ensure compliance of industry standard manufacturing practices.

Establish specific procedures, goals, and deadlines for each assigned study, paying close attention to detail.

Monitor adherence to study and shipping deadlines.

Perform inventory control management and execute product quality assurance.

CALENDAR CLUB/ CALENDARS.COM, AUSTIN, TEXAS

2008-2009

CUSTOMER SERVICE TEAM LEAD

Supervised 18 employees; oversaw scheduling, training and follow up on new procedures.

Ensured that strict policies and procedures were followed.

Monitored phone calls, maintained customer accounts and relations.

COSTCO WHOLESALE, AUSTIN, TEXAS 2002 –

2008

SEASONAL SUPERVISOR, VAULT CLERK AND FUNDRAISING EVENT COORDINATOR

Supervised twelve other employees.

Coordinated and promote seasonal fundraising events.

Received and entered merchandise into inventory, monitored its warehouse movement and conducted frequent audits

of returned items.

Executed accounting tasks and prepared bank deposits.

EDUCATION & T RAINING

UNIVERSITY OF PHOENIX, ALBUQUERQUE, NEW MEXICO

2009

BACHELOR OF SCIENCE IN BUSINESS

PROJECT MANAGEMENT INSTITUTE, NEWTON SQUARE, PENNSYLVANIA IN PROGRESS

PROJECT MANAGEMENT PROFESSIONAL CERTIFICATION

OTHER AFFILIATIONS QUALIFICATIONS

AND

MALCOLM BALDRIDGE NATIONAL QUALITY AWARD 2009 - T EAM MEMBER COMMUNITY O UTREACH V OLUNTEER

ISO 9001, LEAN 5S T RAINING, CAREY QUALITY I NITIATIVES P ROJECT M ANAGEMENT BOOK OF K NOWLEDGE PROFICIENT

A ND

M EMBER OF PROJECT MANAGEMENT I NSTITUTE Q UALITY N EW M EXICO E XAMINER

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