Manager Process Improvement
Resume:
Paul S. Williams
Minneapolis, Minnesota
**************@*****.***
OPERATIONS MANAGER
Over 20 years of extensive management operations exposure, holding numerous positions each one with increasing responsibility. I have effectively managed numerous tasks/projects, always seeking to facilitate improvements while maintaining the critical day-to-day operation. I values the importance customer focus and
diversity, quick to recognize the efforts of others and treat everyone with dignity and respect.
AREAS OF EXPERTISE
Strategic Planning, Quality Decision Making, Process Improvement,
Budgeting, Results Orientated, Cost Reduction,
Customer Commitment, Development of Employees, Diversity,
Leadership, Communication, Safety/Security,
EDUCATION/DEVELOPMENT
Bethel University
Century College
Six Sigma / Crosby Quality College / World-Class Warehousing and Material Handling
Dale Carnegie Program / Zenger Miller Facilitator / Covey Leadership Facilitator
Statistical Process Management
PROFESSIONAL PROFILE
Operations Manager, Delta Air Lines Minneapolis MN 7/06-7/12
Managed 7 manager direct reports, responsible for over 250 unionized employees
Responsible for $25M department budget with year over year reductions
Satisfied logistics needs for over 30 Delta stations worldwide
Dramatically improved all significant operational targets
Improved dock to put away times in distribution warehouse from 28 hours to 5.5 hours
Implemented automated cycle count process, improving accuracy from 96% to 98.6%
Consistently reduced employee injuries rate year over year
Responsible for inventory valued at over $300M
Consolidated 4 major warehouses into one
Completed changes to warehouse layout to improve productivity, efficiency and safety
Initiated process improvement culture that allowed for streamlined tasks allowing natural attrition
Project/Training Manager, Northwest Airlines, Minneapolis MN 2/92-7/06
Supervised staff of 30, (20 volunteer part time stock clerk trainers, 2 full time stock clerk trainers and 10 administrative staff
Designed, developed and implemented departmental measures that focused on customer satisfaction, unit cost reduction and inventory accuracy
Coordinated and facilitated cross functional groups in the area’s of Purchasing, Inventory control, Aircraft overhaul maintenance, Cargo, Ground operations, Line Maintenance and Safety
Initiated, justified and implemented Automated Retrieval system
Coordinated process improvement related activities from re-engineering to final process training
Justified and submitted for approval all capital equipment items
Ensured departmental safety compliance in all areas; training facilities and equipment
Designed, developed and implemented all training activities for stock clerks worldwide
Developed and trained Hazardous Shipping
Administered and maintained a budget to support all training activities
Provided leadership training by facilitating the following classes;
Zenger Miller Leadership Series
The 7 Habits of Highly Effective People
Quality Improvement Process
Shift Manager, Northwest Airlines, Minneapolis MN 12/88-2/92
Supervised 70 employees
Provided daily leadership to all warehouse functions
Implemented many process improvements
Created new employee hiring standard
Managed conflicts as a result of Union contract and agreement
Stock clerk, Northwest Airlines, Minneapolis MN 3/88-12/88
Performed all stock clerk duties in Receiving, Binning, Order Filling and Shipping
Assisted management by training other stock clerks in major mainframe computer cut-over
Aircraft Cleaner, Minneapolis MN 7/83-3/88
Cleaned interior/exterior of A/C
Service all types of A/C with potable water and lavatory fluid exchange
Woldstad/Nelson Construction, Minnesota 1/79-12/83
Layed out structures based on blue prints
Framed and constructed floors, walls and roofs
Formed, poured and finished concrete projects
Accomplished light electrical and plumbing projects
COMMUNITY SERVICES
Minneapolis Parks and Recreation / Minnehaha Academy / Bethlehem Covenant Church
Union Gospel Mission / Operation Christmas Child
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