Project Technician

Tom Mineo

Tom Mineo

**** ****** ****** **. *******, NC 27615 Phone: 919-***-**** *.*****@*****.***

PERSONAL SUMMARY:

Results-oriented, conscientious individual with excellent communication, interpersonal, and team

leadership skills. A distinguished Computer Consultant with demonstrated career success in network,

computer and service processes. Possesses a high degree of technical skills in both hardware and software

development. Capable of leading and motivating technical professionals in a team-oriented environment

with consistent execution of projects on time. Expertise demonstrated in many Fortune 500 corporations

including in the following areas:

• 18 years of Information Technology experience

• Leadership and Collaboration

• Process Analysis/Improvement

EDUCATION:

• Attended UNC-Chapel Hill in January 2000 (concentration in Computer Sciences).

• Associate Degree in Associate of Arts, Queensborough College, Bayside, NY

SKILLS SUMMARY:

Network, Hardware and Application maintenance, Server and Desktop Operating System problem solving,

Business Case/ Product Preparations, Hardware/ Software installations, OEM Supplier/ Customer

Solutions, IT Hardware/ Software Skills, Team Member/ Team Leader, Training/ Ongoing User Support,

Third Party Supplier Interactions, Web Development, Access Point, network wired and wireless

installation and troubleshooting. Troubleshoot all smart devices. Working knowledge of Spanish.

TECHNICAL EXPERTISE:

Certifications and Affiliations: Member of Microsoft Partner Network and Cloud

Essentials, Certificate of Achievement for MCSE Networking Essentials,

CompTia A+ Certification, SBS 2011 Standard MCAT Certification in

progress, and Board Member of Technology and Communications at

Millbrook United Methodist Church.

Awards: Winner of the UNC Star Employee Award

Nominated for the UNC Chapel Hill IT Campus Award

Languages: HTML, Java, JavaScript, and Turing

System Programs: Windows Server 2012, Windows 8 RP, All Windows 7, Vista, XP, 2000

platforms, Windows 2008 R2Server, SBS 2011, MS SQL, Windows 2000

Advanced Server, Window NT 4.0, Windows Legacy OS’s Millennium,

98,95, 3.11, Mac OS X, OS/2 Merlin 4.0,UNIX, SCO OpenServer, Linux

Ubuntu 12, Novell Netware 6&8, DOS 6.1, Sonicwall IOS, Cisco IOS and

Watchguard XTM.

Server Applications: ADMT 3.2, IIS 6 and 7, Active Directory, Exchange 2010, Veritas Backup

Exec Server & Desktop Edition, Norton Enterprise, ARS Remedy

Ticketing, Peregrine Ticketing, McAfee Enterprise, RAID, LANDesk 6.1

– 8.7, DNS & DHCP Configuration, Adobe Acrobat, Lotus Notes 5.01,

Lotus Notes Domino Server 4.6, IIS Manager, Apache Webserver,

Symantec Livestate Server Recovery 6.0, Ghost, ZenWorks 10, My SQL

Dbase, PHP 2.3 and 3.0, Powershell, PGP Bootguard, Outlook Blackberry

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Tom Mineo

Enterprise Server, Cisco AnyConnect VPN, ScriptLogic Desktop Authority

Management, F5 Firepass SSL VPN access, and Citrix Metaframe/

XenApp 6.5 virtual web interface.

Desktop Applications: MS Office 2010 and all legacy suite applications, Lotus SmartSuite,

Dentrix 9- 11, MS FrontPage 2000/2003, MS Project, Outlook

2010/2007/XP/2000, Internet Explorer, Mozilla, VMware Fusion, Adobe

Flash CS3 & 4, Adobe Photoshop 7, 8, CS3 and CS4, Siren, Citrix VPN,

Oracle, Symantec Livestate Desktop Recovery, QuickBooks 2000,

Logmein, Desktop Authority and WebEx Remote access applications,

TCP/IP, POP3, IMAP4, LDAP, SSL. Clients, and SMTP-DNS.

PROFESSIONAL EXPERIENCE:

December 2012 – Present Wake Computer Solutions, Raleigh,

NC

Business Owner and Computer Consultant

Configure Telecommunications/ VOIP and IT solutions from new ISP provider for client. SBS 2011 Admin.

November – December Urban

Ministries, Raleigh, NC

Systems Administrator and Operations Manager

Managed all IT services including SBS 2008 Standard, Active Directory, Exchange 2007 and Sharepoint

2007 Standard. Created Web Forms using Form Server 2007 via Infopath 2007. Manage facilities operations,

including satellite locations.

October 2012 – November 2012 Glaxo Smith Kline,

Durham, NC

Senior Systems Administrator

Contracted as Systems Administrator to help migrate multiple domain servers into one domain.

• Project included migration of 100,000 world-wide users to new domain and its network services. ADMT

or manual GUID restore from old DS to new migrated profile for 25,000 GSK world-wide users.

• Fiberlink and Pulse VPN connectivity to help migration process using OCS/ BPOS messaging service.

July 2012- October 2012 Wake Computer Solutions, Raleigh, NC

Business Owner and Computer Consultant

Completed Server build, installation and administration of Microsoft Small Business Server 2011 Standard

for an insurance company.

• Installed, configured and administration of Exchange 2010, Active Directory, IIS7 with new domain

network and public environment rollout.

• Converted Pop3 .pst to IMAP .ost for Exchange, Sharepoint 2010 and Outlook Anywhere usage with

creation of a company Global Address List.

• Deployed 10 workstations and configured remote users to a self-signed Outlook Anywhere server

environment. Added Windows 8 to laptops.

Sept. 2011 – July 2012 Duke Clinical Research Institute,

Durham,NC

Systems Administrator

Introduced as 6 week contractor with primary focus on Lotus Notes to Exchange 2010 migration project.

Migration project included archiving DCRI Lotus Notes users, backing up and restoration of Blackberry

users to Exchange BES connectivity. Contract extended to provide support to new 24/7 DCRI Service Call

Center for system users including on-site and remote DCRI faculty, staff, and visitors upon initial project

completion.

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Tom Mineo

• Utilized Active Roles AD Portal for user and group policy management of all DCRI and DHE users.

• Monitored, evaluated, prioritized, and completed incoming user requests via Numara Footprints and

Remedy Ticketing System. Delegate work orders to various IT service groups as needed.

• Trained users and technical staff on Outlook 2010 client/ OWA web interface operation procedures

including GAL usage, Listserv and Calendar meeting room owner delegations.

• Administrated user access for 25 Inform Trial database sites for clinical research study worldwide.

• Provided administration access and support to all user IT applications including; PGP Bootguard,

Outlook BES, MegaByte Lotus Notes Administrator, Cisco AnyConnect VPN, ScriptLogic Desktop

Authority Management, S5 Firepass SSL VPN access, Adobe Connect Conferencing and Citrix

Metaframe/ XenApp 6.5 virtual web interface.

• Prepared users and administrated conversion of .nsf Lotus Notes archives files to Outlook 2010 .pst

files via DCRI server drives or local based. Configured all smartphone devices including iPhone and

Blackberry.

May 2011 – Sept. 2011 Duke Law School, Duke University, Durham,

NC

Temporary IT Analyst

Served 3 month contract as point of contact for system users at Duke Law School: students, faculty, staff and

visitors. Provided Tier 2 or higher level of user support. Assisted with Exchange 2010 deployment project,

email protocol conversion from Netware GroupWise 8.02 to Outlook 2010. Edited and converted .pdf and

.doc Duke Law Journals to HTML format using and customizing Word Macro’s.

Jan. 2011 – May 2011 Wake Computer Solutions, Raleigh,

NC

Business Owner and Computer Consultant

Completed Windows 7 implementation project for clients.

Jul. 2010 – Jan. 2011 SFNTC/R.J.Reynolds (Through Hewitt Packard), Oxford, NC

Desktop Support

Technical Support for Santa Fe Natural Tobacco Company and R.J. Reynolds Oxford, New Mexico and Winston Salem.

May 2010 – Jul 2010 Total Outsource Systems, Raleigh, NC

Technical Support Representative

Technical Support Representative for Phillips Technology and BaxL Systems.

Feb. 2004 – May 2010 Wake Computer Solutions, Raleigh, NC

Business Owner and Computer Consultant

Provided installation packages including systems, wireless access points, router configuration management, firewall

appliances and mobile communications.

• Maintained all company systems and troubleshot for both residential and small business clientele onsite and via

remote access. Installed customer packages including systems, wireless access points, router management,

smartphone communications and firewall appliances including Sonicwall TZ100/200 and Watchguard XTM.

• 1099/ Contracted for Native Staffing: Field Technician Sears Printer Deployment Project. Installed upgraded

Lexmark LAN printer to Durham NC locations. Project ended 9/15/09

• 1099/ Contracted for Native Staffing: Field Technician BB&T Bank Printer Deployment Project. Installed

upgraded Lexmark LAN printer to Raleigh NC locations. Project ended 9/14/09

• 1099/ Contracted for Native Staffing: Field Technician UBS Bank Printer Deployment Project. Installed

upgraded Lexmark LAN printer to all UBS Raleigh locations. Project ended 9/6/09

• 1099/ Contracted for Native Staffing: Field Technician MetLife Insurance. Decommission workstations with new

Dell workstations. Project ended 9/14/09

• 1099/ Contracted for Insight: Field Technician for McDonalds Corp. ISP Deployment Project. Visited all

McDonald’s locations in Raleigh and Cary to replace old ISP server with new server and any other upgrades (Info

Recorder, UPS, Printer, KVM Switch, Server Monitor, etc.). Confirmed hardware replacement and configuration with

Insight Call Center. Project ended 3/09.

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Tom Mineo

• 1099/ Contracted for Insight: Field Technician for Regions Bank Network Consolidation Project. Visited all

Regions Bank locations in Raleigh and Greensboro to replace Nortel Passport and old switches with the Cisco 3548

appliance. Reconfigured all appliances to new switch/router such as DVR, alarm, branch workstations and etc.

Confirmed hardware replacement and configuration with Insight Call Center. Project ended 12/08.

• 1099/ Contracted for Compcom: Upgraded network frame to MPLS for First Citizens Banking, inventoried and

upgraded firmware for old Cisco Catalyst switches, handled Network Call Center calls for schedule field

ATM/Branch upgrades, conducted IOS circuit testing remotely to upgraded Cisco 2811.

• 1099/ Contracted for Food Lion Corp: Server decommissioning old IBM to new HP server, cabling, migrated

new server with cashier registers reassignment, and Cisco 1751 router and Cisco Catalyst 2950 implementation.

• 1099/ Contracted for Calcheck Company: Tested and certified opacity filters under NIST and EPA standards

using the Cary 50 UV- Vis Spectrophotometer. Maintained account receivables and account payables via

Quickbooks2006. Handled all receiving and shipping within company via Worldwide UPS 11 and Act 2006.

Implemented new server for both UPS server and Act Database.

Jan. 2002 – Feb. 2004 UNC at Chapel Hill, Chapel Hill,

NC

Computer Consultant Level II, Department of Environmental Science and Engineering

Department Computer Consultant for all IT needs including support of 135 workstations on and off campus.

Jun. 1997 – May 2001 IBM Corporation (contracted through CDI), RTP, NC

OBI Test Lead, OVT Test Coordinator, & OBI/ Building Block Hard Drive Test Engineer

Test Engineer for IBM OBI Storage Devices, IBM OBI Lab Coordinator for products and lab staff, and test coordinator for all OBI third party products.

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