Manager Administrative Assistant
Resume:
NICOLE R. HARPER
CLINTON TOWNSHIP, MICHIGAN 48038
Email: ***********@****.***
To secure a growth opportunity position within an established business with a stable environment that will employ my
professional skills and gained knowledge in the administrative/finance fields where I can cultivate my talents both personal
and professional and be an asset to the company.
PROFESSIONAL EXPERIENCE
CONVERSION ANALYST/KELLY SERVICES/COMERICA SECURITIES – Detroit, MI. 3/2008-8/2012
Analyze & inspect all customer documents thoroughly for any missed or incorrect information before processing
Verify status of customer information when outgoing mail is returned by referring to customers account for accuracy of
mailing/legal address on file with the institution
Uploaded customer documents/brokerage applications via web to Pershing Clearing house for expedited processing
Corresponded with financial institutions, financial consultants, & sales assistance when necessary
Provided commission payments to Insurance Broker/Dealers
Verified checks & balances were accurate before completing & closing out each transaction
Daily copied & recorded all incoming commission checks for accurate recordkeeping
Updated customer’s information whenever changes occurred on accounts
Filed & typed insurance broker/dealers information
Completed a spreadsheet to balance out daily trades with Citigroup
Communicated with Citigroup regarding trade amount for each investing fund
Communicated with Citigroup to resolve any trade differences between Comerica and the underlying customer(s)
account
Ensure that settlement funds were transmitted correctly for proper processing
Assisted with month-end processing
Processed customer data for ACAT (transfers incoming) & Deliveries (transfers outgoing) as needed
Assisted with month-end processing of ACAT & Deliveries accounts
ADMINISTRATIVE ASSISTANCE/ ATTORNEY TERRY L. JOHNSON - Southfield, MI. 2/2007-2/2008
Typed & prepared case documents for court proceedings
Filed motions & other court documents with the appropriate courts
Set up conference room for client(s) or associate meetings
Answered phones & took messages
Transcribed through a Dictaphone
Accompanied Attorney Johnson in court when necessary
ADMINISTRATIVE ASSISTANT/DETROIT PEOPLE MOVER (DTC) - Detroit, MI. 5/2003-9/2006
Assisted Human Resources Manager with updating employee information and creating new hire packages
Typed and updated union documents and resolutions when necessary
Copied and filed employee records
Assisted Accounting Manager with selling and counting People Mover passes
Assisted with token sells at major events
Assisted Marketing Manager with People Mover advertising and promotions such as “The Greening of Detroit” ribbon
cutting ceremony
BANK TELLER/FIRST OF AMERICA BANK - Detroit, MI. 11/1996-4/2003
Daily handled large amounts of currency via bank vault and station drawers
Daily counted and recorded cash, checks and other forms of currency
Assisted customers daily with various banking transactions
Cold-calling customers offering new products and services that the bank offered
Informed customers of many different banking options that may best suit their needs
Daily handled foreign currency and exchanged @ the business day rate
EDUCATIONAL BACKGROUND
Everest Institute Massage Therapy (Certification) Detroit, MI. 9/2006-6/2007
Wayne State University Social Services/ISP Program Detroit, MI. 9/2004-5/2005
WCCCD Computer Information Systems Detroit, MI. 9/1990-5/1992
Osborn High School College Preparatory (Diploma) Detroit, MI. 9/1986-6/1990
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