Customer Service Machine Operator
Resume:
Dorothy Malone
Philadelphia, PA 19132
*********@*****.***
Profile Summary
Over 15 years experience in customer service, and detail oriented with strong verbal and written communication skills.
Proficient in Microsoft Office, Westlaw and Lexis-Nexis.
Education
Connect to Work
Honickman Adult Learning Center Philadelphia, PA Current
Customer Service Call Center Certification Program
Peirce College Philadelphia, PA June 2012
Bachelor of Science Paralegal Studies
Relevant Course Work: Contract Law, Criminal Law, Employment Law, Immigration and Real Estate Law
Honors Who’s Who Among Students in American Colleges and Universities Nominee
Prism Career Institute/The PJA School Upper Darby, PA January 2010
Specialized Associate Degree in Paralegal Studies
Relevant Course Work: Civil Litigation, Legal Transcription and Legal Research
Honors Dean’s List Two Semesters
Relevant Experience/ Internship
City of Philadelphia January 2011-April 2012
Office of the Director of Finance/Risk Management
• Reviewed Heart & Lung Case List for weekly hearings
• Prepared and completed files for weekly hearings
• Attended weekly hearings with Supervising Attorney
• Drafted letters and other outgoing correspondence
• Communicated with other Associates within and outside the department
• Performed legal research utilizing the internet
• Shredded confidential documents after meeting with management
• Completed assignments in a timely fashion
• Assisted in conducting file audits with Supervising Attorney
Relevant Experience
Han Enterprises October 1992-Present
Lottery Machine Operator
• Performs reconciling and bookkeeping
• Delivers excellence in direct contact customer service with diversity standards
• Processes lottery and large monetary transactions
• Organizes workflow for increased sales production by minimizing wait time
US Census Bureau Enumerator (Temporary) Philadelphia, PA April-June 2010
• Planned work by reviewing assignment area to determine organization of neighborhoods and locating
households for conducting interviews
• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality
laws of the survey
• Explained the purpose of the census interview, answered resident’s questions
• Elicited information following a script, and recorded census data on forms
• Maintained records of hours worked, units produced, miles driven and expenses incurred in the performance
of duties
• Met daily with supervisor to review and submit work, and receive additional instructions
Rite Aid Pharmacy Philadelphia, PA June 1987-February 2008
Pharmacy Technician
• Trained and supervised new associates in the department
• Assisted customers and educated them on medication usage
• Received telephone and in-person orders for prescriptions
• Processed monetary transactions on in-house system (POS)
• Discussed clarification and accuracy of refills with physicians and authorized personnel
• Performed all aspects in preparation of medication and pharmacy operations
• Conducted inventory audits
• Replenished supplies
• Updated “Physician’s Desk Reference”
• Organized workflow for speed and accuracy
Professional Affiliations
• Member, Peirce College Student Paralegal Association
• Member, Philadelphia Association of Paralegals
• Member, Jenkins Law Library
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