Patricia Hays abghps@r.postjobfree.com

**** * **** ******

Milwaukee WI 53218

414-***-****

My Objective is to obtain a position where I can utilized my education and work

experience.

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Client Service Professional

Jan 2011 H&R Block, Responsible for greeting clients, identifying and addressing the client’s needs, and maintained a pleasant and business atmosphere and attitude. Made professional contact with clients in person or via telephone through inbound and outbound calls. Routinely balanced the cash register and received cash, checks, and credit card payments for tax services.

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Customer Service/ Member Service Rep

Feb 2005-Dec 2009 Wheaton Franciscan Healthcare, Milwaukee

WI Assisted with questions and concerns about processing of claims, updating patient information to ensure accurate information is recorded. Responsible for review and submission of electronic and hard copy claims.

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Supervised Visitation Worker

March 2005-Nov 2006 Professional Service Group, Milwaukee WI

Responsible for establishing, maintaining a productive, safe, and positive visiting experience for parents, sibling or other family members referred from the Bureau of Milwaukee Child Welfare.

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Account Representative /Member Service Representative

Feb 2003- March 2005 Serve You Prescription Management, Milwaukee WI

Responsibilities included handling inquires from providers and members regarding prescription drug benefits.

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Claims Examiner/Member Service Representative

Feb 1989-March 2004 Fortis Health, Milwaukee WI

Responsible for all customer service aspects, including answering questions, problem solving and handle customer’s complaints. Investigated and settle health

Insurance claims thoroughly. Reviewed medical records in investigating questionable claims. Interacted extensively with customers, medical providers and attorneys to settle Claims.

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Bachelor Science-Social Welfare University of Wisconsin Milwaukee

Paralegal Certificate- Roosevelt University Chicago, IL

References are available on request

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