Customer Service Representative
Resume:
Patricia Hays *******@*****.***
Milwaukee WI 53218
My Objective is to obtain a position where I can utilized my education and work
experience.
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Client Service Professional
Jan 2011 H&R Block, Responsible for greeting clients, identifying and addressing the client’s needs, and maintained a pleasant and business atmosphere and attitude. Made professional contact with clients in person or via telephone through inbound and outbound calls. Routinely balanced the cash register and received cash, checks, and credit card payments for tax services.
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Customer Service/ Member Service Rep
Feb 2005-Dec 2009 Wheaton Franciscan Healthcare, Milwaukee
WI Assisted with questions and concerns about processing of claims, updating patient information to ensure accurate information is recorded. Responsible for review and submission of electronic and hard copy claims.
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Supervised Visitation Worker
March 2005-Nov 2006 Professional Service Group, Milwaukee WI
Responsible for establishing, maintaining a productive, safe, and positive visiting experience for parents, sibling or other family members referred from the Bureau of Milwaukee Child Welfare.
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Account Representative /Member Service Representative
Feb 2003- March 2005 Serve You Prescription Management, Milwaukee WI
Responsibilities included handling inquires from providers and members regarding prescription drug benefits.
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Claims Examiner/Member Service Representative
Feb 1989-March 2004 Fortis Health, Milwaukee WI
Responsible for all customer service aspects, including answering questions, problem solving and handle customer’s complaints. Investigated and settle health
Insurance claims thoroughly. Reviewed medical records in investigating questionable claims. Interacted extensively with customers, medical providers and attorneys to settle Claims.
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Bachelor Science-Social Welfare University of Wisconsin Milwaukee
Paralegal Certificate- Roosevelt University Chicago, IL
References are available on request
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