Customer Service Human Resources

R SUM

HEMANGI NAIK *, Baba Singh

Compound,

**********@*****.**.**

near MTNL,

Hello : 996-***-****

Goregaon (W),

Email Id : **********@*****.**.** Mumbai .

*******.*******@*****.*** Pin code: 400

062.

Objectives:

To seek a challenging position and to dedicate my service to a reputed

organization to expose my talents and skills. To be true and sincere to my

potentials and realize my dream to be an innovative programmer.

Skills:-

. Excellent communication skills.

. Hard worker, self dependant & highly motivated for working effectively

under pressure.

. Ability to handle conflicts effectively & positively. High results

oriented

. High skilled of innovation ideas, creativity and thinking out of the

box .

WORKS EXPERIENCE

1) ICICI Pru Life Insurance Company.

June 2012 to Nov 2012.

As Associate Financial Service Manager

* Maintain Client Relationship, Coordination with client,

* Making Sales target for the company.

* Handling the walking client of ICICI Bank Ltd.

* Cross Selling, Up Selling the product.

* Handling Operation Work .

2) S.Video Broadcast Pvt. Ltd

April 2009 to June 2012.

As Administrative Executive

* Maintain Client Relationship, Sending Quotation through Mail,

Correspondence with Clients, Coordination with client,

* Making Sales target for the company, give full satisfaction to

client in shooting Completion .

* Bank Maintance & Cash Maintance in Office.

* Client Follow Up, Payment Recovery .

* Bank Reco, Documents Verification and Assist in Internal Audit .

* Assistant to Sir for All Project Maintaince.

3) ARYAN PLACEMENT SERVICES.

DEC 2008 To APRIL 2009 .

As a Recruiter

* Understanding client requirement and organization with regard to their

existing business activities, organization structure/culture and

future growth plans

* Mobilizing human resources through various means such as head hunting,

advertising, references and existing databank, employee-referrals,

Networking, websites, walk-ins, Groups and web portals i.e Times

job.com with skill-point CVs.

* Screening candidates on a one-to-one basis to get competency profile

* Counselling candidates about the various avenues that they can

explore.

* Generating and maintaining database for future requirements

* Preparation of Weekly reports for the clients about the status of

different candidates sent to them.

* Offer follow-ups on regular basis

* Receive all the required documents from the Candidate verify the

necessary documents & Joining Report.

* Raising Invoice and follow-up with the client

* Generating reports about joinees and send it to Head office.

4) ON-DOT COURIER (GOERGAON -W)

April 2007 - Dec 2008 .

Receptionist cum Office Assistant

RESPONSIBILITIES

* DATA ENTRY.

* INTERACTION WITH CLIENT

* MAKING CALLS, KEEPING APPOINTMENT LOG BOOK

* HANDLING CALLS, FOLLOWUP CALLS TO CLIENTS

* HANDLING CUSTOMER QUERIES, FEEDBACK TO QUERIES.

* RESPONSIBLE FOR CO ORDINATIION BETWEEN CUSTOMERS & STAFF

* HANDLE DAY TO DAY CORRESPONDENCE

* RESPONSIBLE TO HANDLE PETTY CASH BOOK

* HANDLING BILLING .

* HANDLING CASH TRANSACTION & MANAGEMENT.

* PREPARING CASHING REPORTS.

* SOLVE THE QUARIES OF CUSTOMER.

ACADEMIC QUALIFICATION:-

|EXAMI EXE |UNIVERSITY |YEAR OF |NAME OF |AGGREGATE |

|EXAMIATION | |PASSING |INSTIUTION | |

|S.S.C |MUMBAI. |2005. |SARVODYA |66.40% |

| | | |SCHOOL | |

| |MUMBAI |2007. |SARAF COLLEGE|66.67% |

|H.S.C | | | | |

| |MUMBAI |2010 |SARAF COLLEGE |67.57 % |

|B.COM | | | | |

|Banking & | | | | |

|Insurance | | | | |

| | | | | |

Completed Post Graduation Diploma in Banking [PGDB] from Institute of

Finance, Banking & Insurance [IFBI]

Modules Covered:

. Overview of Banking

. Financial Maths & Accounting.

. Professional Skills

. ISAS Presentation I - English Language Skills

. Financial Products & Services

. Regulatory Environment

. ISAS Presentation II - Business Communication Skills

. Selling Skills & Techniques

. Customer Service

. Retail Banking

. Indian Financial System

. Finacle

IFBI ACADEMIC DETAILS OF PGDB

|Module Test |Subject |Final Score |

| | | |

| MT 1 |Overview of Banking |55 |

|MT 2 |Financial Maths & Accounting |58 |

|MT 3 |Professional Skills |79 |

|MT 4 |ISAS Presentation - English |87 |

| |Language Skills | |

|MT 5 |Financial Products & Services |69 |

|MT 6 |Regulatory Environment |69 |

|MT 7 |ISAS - Business Communication |81 |

| |Skills | |

|MT 8 |Selling Skills & Techniques |80 |

|MT 9 |Customer Service |82 |

| MT 10 |Retail Banking |64 |

| MT 11 |Indian Financial System & Finacle|78 |

|Aggregate % |71 |

PERSONAL PROFILE

|Name |: |HEMANGI SATISH NAIK |

|Date of birth |: |02-08-1989. |

|Father's Name |: |Mr. SATISH .K . NAIK |

|Nationality |: |Indian |

|Marital Status |: |Single |

|Languages Known |: |Hindi,English, Marathi |

|Hobbies |: |Reading, Music, Dancing . |

EXTRA QUALIFICATION

1. MS-CIT with 80% in the year 2008 .

2. TALLY (9.1) with good Grades .

3. ENGLIESH SPEAKING WITH "A" GRADE .

4. Pass Irda exam with 52 %.

EXTRA ACTIVITIES

1. A PART OF NCC STUDENT IN SCHOOL 'S.

2. A PART OF NSS IN COLLEGE AS LEADER.

DECLARATION

I hereby declare that all the details given above are true to the best of

my knowledge and belief.

HEMANGI SATISH NAIK

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