Manager Sales

MITCH J. BAGGER

MITCH J.

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**** **** ******** **** #*** Fort Lauderdale, FL 33309 954-***-****

2851

***********@*****.***

***********@*****.***

Sales and Operations Management Professional

PROFILE

Dynamic, driven Business Management Professional w ith diverse experience in highly competitive markets

i ncluding Operations Management, C lient Service Delivery, L ogistics and Project A dministration with strong

f inancial management capabilities. Dedicated, passionate and multi-faceted individual with successful

b ackground in leading organizations with emphasis on driving revenues and fiscal results. Broad leadership

e xpertise within startup, turnaround challenges and rapid growth situations, driven to improve processes and

o perations. Superior work ethic, high degree of integrity and strong commitment to excellence.

CORE STRENGTHS

CORE

General Management/Administration Sales/New Business Development Operations Management

Client Services/Customer Relations Vision, Leadership and Execution Maximizing Revenues

Financial Results/P&L Accountability Staff Training & Development Vendor Management

Best Practices/Process Improvement Policy/Procedure Development Budgets/Cost Control

MANAGEMENT AND LEADERSHIP PROFILE

Business sales and operations strategist with proven ability to develop innovative strategies, which are value-added, cost-

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effective and streamline efficiencies. Demonstrated success within highly competitive markets.

• Exceptional staff manager, developer and mentor who leads by example. Successfully directs and motivates individuals

and high performance cross-functional teams to produce optimum results in pursuit of organizational goals. A team player

able to build consensus and effectively communicate corporate strategies.

• Proven record of taking on new challenges. Performance-oriented, with an unmatched work ethic who thrives on

challenges and sets the pace amongst peers. Goal-oriented manager recognized for maximizing profit performance,

containing costs and positively impacting the bottom line.

PROFESSIONAL EXPERIENCE

Allied Steel Buildings, Inc. - Fort Lauderdale, FL 2005

- present

Operations Manager

Hired as part of the initial team for this leading supplier of custom designed pre-engineered steel buildings in the non-residential

building industry. Progressively given more accountability and currently responsible for managing diverse operational facets including

project implementation, account management, client services, logistics, sales support and vendor management. Effectively manage a staff

of six within the customer service department in support of 90+ key accounts.

Sales and Business Development Initiatives

Utilize a top-line sales and operations management approach to rapidly achieve and exceed profitability goals, resulting in being

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recognized as one of the most successful managers in the company’s recent history.

Emphasis on gross margin improvement as well as revenue and profitability growth of all operations.

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Assess opportunities for improvement to drive cost savings, and efficiency within the organization.

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Consistently meet/exceed quotas and goals and achieves company bonuses.

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Operations Management and Client Services

Effectively communicate and model the company's philosophy, culture and vision.

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• Developed a system to accurately track and process department profits while consistently exceeding profit goals and quotas.

• Coordinate all domestic and international logistics with freight carriers, freight forwarders and customs brokers.

Provide team members with leadership and training support, as well as, professional and personal

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development and advancement opportunities consistent with their career goals, abilities and

accomplishments.

Negotiate pricing and margins with vendors. Successfully work with vendors to qualify products and negotiate the best

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pricing and terms when procuring materials for client projects.

• Oversee key client accounts with design questions and changes to meet customer needs while adhering to all mandated building

codes and requirements. (Continued on Page Two)

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Résumé of Mitch J. Bagger • 954-***-**** ***********@*****.*** •

954)

Page Two

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PROFESSIONAL EXPERIENCE

Allied Steel Buildings, Inc. - (continued)

• Emphasis on exemplary client relationship management to insure superior total quality satisfaction.

Formulate and execute effective operational plans aligned with organizational objectives and initiatives.

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Evaluate Key Performance Indicators (KPIs), providing the necessary leadership to exceed operational

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performance.

Work across diverse, cross functional teams to leverage and share best practices, embracing and

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emphasizing company high standards of excellence.

Developed, implemented and documented best practices and maintained/improved overall quality of service delivery.

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Project Management

• Implement the design needs and structural requirements from architectural drawings and apply to customer projects.

• Assist all customers with technical questions from time of sale to post delivery.

• Successfully manage turnkey project installation, supporting key customer deliverables to the highest customer

s atisfaction, while driving cost, quality, and timeliness.

Consistently meet and/or exceed scheduled project dates and complete projects with the highest level of quality.

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Monitor progress of projects and perform regular inspections to ensure that project plan including budget, schedule

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a nd quality are being maintained. Ensure conformance with project design and client expectations.

OMC Lending, Inc. - Fort Lauderdale, FL 2004 -

2005

Mortgage Broker

Marketed mortgage lending programs with emphasis on new business development and the origination and

processing of loans for residential and commercial property, as well as refinances. Assessed client needs,

priorities and timeframe to obtain products that best fit their needs and developed appropriate client

solutions to achieve desired results.

• Proactively recruited and sourced new business through cold calling, networking and presentations. Gained extensive referrals

through development of strong client relationships, exceptional product knowledge, and client service delivery.

• Marketed mortgage services to real estate agents, developers, financial planners, attorneys, accountants, and other industry

professionals. Conducted direct mail campaigns and followed up in assigned territories.

• Assessed borrower’s circumstances and gathered necessary documents.

• Optimized credit worthiness of the borrower and reviewed probability of potential risks to company.

• Reviewed market to find a mortgage product that met client’s needs.

Served as relationship manager accountable for total servicing of the client relationship and building a

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continual pipeline of business. Exceptional at managing all client relations, efficiently and effectively

resolving customer issues.

EDUCATION

EDUCATION

Bachelor of Science Degree in Environment and Natural Resources

Ohio State University, Columbus, OH

AFFILIATIONS

World Wildlife Fund, Member since 2001

Young Professionals Association

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