Sales Customer Service

Michelle Papalini

**** ****** ******, *** ( Philadelphia, PA 19102 215-***-**** (

******@***.***

PROFILE: SALES EXECUTIVE

~ Over 9 years of success - consistently one of the company's best in sales

~

> Skilled at all levels of the Consultative/Solution Selling process;

particularly strong in closing the sale and building rapport and long-

term relationships with customers.

> Career includes research at McNeil Consumer Healthcare and top ranked

sales performance at Sanofi-Aventis, Cypress Bioscience, Sensient

Technologies and Mutchler. Regularly selected to turn around

underperforming territories.

> Tenacious hunter with the proven ability to build/grow a territory,

penetrate new markets and build market share. Track record of creating

award-winning territories.

> Well-developed persuasive and communication skills; able to interact

with individuals at all levels.

> Technically astute, can easily learn new product lines, highly technical

data, and design specifications.

Areas of expertise include:

( Territory & Account Management ( Customer Segmentation

( Consultative / Solution Selling ( Business Development

( Customer Service ( Presentations & Proposals

( Cold-Calling & Networking ( Customer Loyalty

PROFESSIONAL EXPERIENCE

Account Executive 10/2011 - 9/2012

Mutchler Inc.

Co-marketer and distributor of excipients to the Pharmaceutical Industry.

. Hired to turnaround Northeast US territory promoting excipients and

Added Value Services.

. Supported over 20 suppliers as an extension of their sales and

marketing efforts in terms of product marketing, supply, and

technical/regulatory expertise. Participated in joint sales and

marketing events.

. Educated and experienced partner in sourcing, product knowledge and

problem solving to R&D, manufacturing, quality, and purchasing groups.

> Grew territory 35% within first 6 months.

> On track to deliver 110% of sales goals.

> Signed significant supply agreements with top manufacturers that

generated over $2.5M in sales.

> Increased customer base by 30% through aggressive prospecting

including cold calls.

Account Manager 3/2010 -10/2011

Sensient Technologies Corp.

Global manufacturer of high-quality products serving a variety of companies

in the pharmaceutical industry.

. Managed Pennsylvania and New York territory which was quickly expanded

to Northeastern United States and Texas following quick success.

Subsequently assigned to turnaround Mid-West region in January 2011.

. Targeted pharmaceutical companies (brand and generic), CMOs/CROs, and

nutraceutical companies calling on C-level decision makers in R&D,

manufacturing, and purchasing.

. Participated in technical R&D large-scale development manufacturing

runs and customer training at customer's facilities.

> Produced 115% of sales goals. Recognized for penetrating several

key accounts.

> Noted for employing a highly disciplined approach to sales,

setting aggressive personal goals for prospecting, meetings and

closing new business.

Michelle Papalini Page 2 of 2

Technical Sales Specialist 12/2008 - 10/2009

Cypress Bioscience Corp. (Company Closed)

Provider of therapeutics and personalized medicine services to facilitate

improved and individualized patient care in the areas of pain,

rheumatology, and physical medicine and rehabilitation.

. Covered territory in Philadelphia and South New Jersey. Cultivated

relationships and gained advocates to instill the Avise brands at

Cooper Hospital, Temple University, and Pennsylvania University.

. Educated rheumatologists, orthopedic surgeons, pain management

specialists, primary care physicians, and laboratory personnel on

advantages of Avise diagnostic tests and Savella.

> Successfully launched Savella, a new drug for the management of

fibromyalgia, and achieved #1 ranking out of 9 peers.

> Secured a key contract with Temple University, culminating a

several month effort coordinating with leading physician

decision makers, legal staff, and the Laboratory Director.

> Spearheaded an initiative to forge a partnership with Health

Network Laboratories, a smaller laboratory to outsource some

tests for other clients.

Sales Professional 1/2003 - 12/2008

Sanofi-Aventis Corp.

Leading global pharmaceutical company that discovers, develops, produces,

and markets innovative therapies for metabolic diseases, central nervous

system disorders, and vaccines

. Promoted product portfolio including Ketek, Allegra, Nasacort AQ,

Ambien CR, and Plavix to primary care physicians, allergists, ENT

physicians, psychiatrists, cardiologists, pulmonologists,

rheumatologists, and orthopedic surgeons.

> Exceeded 2008 quota for Nasacort AQ with 125% and 102% for

Allegra-D, and transformed territory from a #18 ranking to #2

out of 26 in the region.

> Met 2005 year-end quota, and achieved a #8 ranking out of 392

representatives nationally.

> Delivered leading performance against quota during 2004;

attained 117% for Nasacort AQ, and 101% for Allegra. Closed year

ranked #4 of 483 nationwide.

> Awarded Area Team of the Year 2004 to recognize excellence in

teamwork.

> Launched Ketek in 2004, considered the most successful

antibiotic launch in the United States market, and achieved 207%

of quota.

Research and Development Associate 5/1995 - 1/2003

McNeil Consumer Healthcare Corp.

Consumer Healthcare division within the Johnson & Johnson family of

companies

. Joined as quality assurance analytical chemist and earned promotion to

a research and development chemist on the new product development

team.

. Managed 3 analytical chemists, and worked closely with more than 20

high volume vendors.

> Received the J&J Achievement Award for the launch of Children's

Tylenol Soft Chews, and presented with the J&J Research &

Development Innovation Award, both in 1999.

> Formally recognized with the J&J Team Work Award in 1997.

> Co-Authored 4 patents for children's formulations.

EDUCATION

Temple University, Philadelphia, PA

BA in Chemistry

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