Customer Service Manager
Resume:
Monique McKenzie
* ************ **** **********, ** 08016 **********@*****.***
OBJECTIVE To secure an entry-level position in the field of
Psychology
EDUCATION Rider University, Lawrenceville, New Jersey
May 2013
Bachelor of Arts
Major: Psychology
GPA: 3.2
St. John's University, Queens, New York
May 2008
Bachelor of Arts
Major: Psychology
EXPERIENCE Lifted Logistics Inc., Philadelphia, Pennsylvania
2009 - 2012 Dispatch/Customer Service/Sales
Completed projects quickly with exceptional detail and quality
Dispatched drivers in a timely and efficient manner with a friendly
disposition
Coordinated pickups and deliveries of freight for Fortune 500 companies
Maintained composure and attitude during high stress situations
Worked closely with drivers to ensure their comfort on an assignment
Assisted manager with the completion of various projects
Helped to minimize excessive paper flow, organized files and transferred
paper documents in a computer database
Coordinated pickups and deliveries of freight for Fortune 500 companies
2012 Braun Research, Princeton, New Jersey
Interviewer
Assisted in data collection for market research through telephone surveys
Collected data from B2B and consumer studies. Compiled leads and samples
Screened prospective participants for eligibility. Conducted surveys in a
professional manner to avoid creating bias.
2009 - 2012 Shoprite, Hamilton, New Jersey
Playhouse Associate
Managed large groups of children (up to 20 children between ages 3-10)
Provided an overall positive experience by facilitating innovative and
creative activities
Acted as a liaison between parents and children
2007 Jeff Lakes Country Day Camp, Stanhope, New Jersey
Junior Counselor
Helped organize group activities, corresponded with parents
Assisted the Sr. Counselor and helped manage large groups of children
Administered constructive activities for small aged children and provided a
positive social experience
Learned conflict resolution, disciplinary actions and organization skills
with children
SKILLS Computer: Microsoft Word, Excel, PowerPoint,
Outlook, Social Networking, Internet, 65WPM
Personal: Interpersonal/Social, Communication,
Compassion, Leadership
COMMUNITY Member - Gamma Phi Beta, Sorority
SERVICE Volunteer - Midnight Run and Autism Speaks
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