Customer Service Administrative Assistant

OBJECTIVE

To work in a organization which will require me to utilize my skills,

abilities and experience that will ensure the company's success.

SUMMARY OF QUALIFICATIONS

. Bilingual (English/French)

. Superb people skills and professional telephone manner

. Attentive to details, good organizational and time management skills

. Punctual, efficient, hardworking and highly dependable

. Excellent communication and interpersonal skills

. Very detailed with quality work content

. Team/ Customer oriented, works well with others

. Ability to work independently with minimal supervision

EMPLOYMENT HISTORY

LVM inc. / Dessau March 2011

- November 2012

National Business Development Coordinator / Health & Safety Coordinator

. Coordinate and carry out the dissemination of the search results,

informing the relevant company departments, markets and regions.

. Be proactive in following-up on the disseminated information and

responding to requests for additional information.

. Schedules meetings; takes and prepares minutes for distribution

. Monthly Corporate Reconciliation

. Manage the tender documents, including the addenda

. Work closely with VPO and VPD in various departments such as

transportation, municipal, geotechnical, environmental and urban

development.

. Ensure the quality of the database, follow-up tables, and all

information distributed by the department.

. Ensure that the integrated department's specialized software is kept

up-to-date.

. Coordinate work to be carried out by additional people participating

in this integrated department

LVM inc. / Dessau April 2010 - March 2011

Administrative Assistant

. General office duties i.e. faxing, photocopying, collating, filling

. Making travel arrangements for the board members and staff

. Receiving and forwarding telephone and other inquiries to appropriate

personnel

. Direct calls and respond to inquiries

. Purchasing requisitions

. Review and edit reports issued to the client

. Book conference rooms for meetings

. Greet and assist visitors

. Signing for and delivering packages delivered by courier

. File and retrieve organizational documents, records and reports, sort

incoming mail, faxes, and deliveries for distribution

. Purchasing, and maintaining office inventory such as office equipments

and other supplies

. Assist with overall maintenance of the organization and its offices

Matthew Scott Data Marketing Solutions December 2009 -

January 2010

Data Entry Clerk

. Enter data on computer mainframe system

. Input data such as address & phone number ensuring information is

accurate

. Ability to use personal judgment, multi-task, and utilize strong

decision making skills

. Compares data entered with source documents, or reenters data in

verification format on screen to detect errors.

. Reviews and makes necessary corrections to information entered

. Maintains confidential information

Purolator Freight August 2009 - November

2009

Bilingual Customer Service Representative

. Provide customer service to external and internal customers as it

relates to PCL Freight

. Provide, correct and update information to customer inquiries on

rates, transit times, product matter expertise, special moves,

procedures etc., for any shipment in the LTL network

. Ensure on going contact with sales and operations to provide service

to the customer

. Proactively deal with shipment delays

. Support and work directly with the core business CSR & ISP departments

. Schedule deliveries, make appointments and arrange returns

. Coordinate VAS moves with other PCL depots and partner carriers

. Provide reports and shipping details to sales, operations, finance and

customers

. Support sales; keep them up to date on all third party moves

. Open traces, work with call center and PCL sales representatives

. Initiate pick ups and work with PCL & partner network dispatch

XEROX / Intercon Security/ Atomic Energy of Canada Ltd. August 2007 -

June 2009

Bilingual Console Receptionist

. Verify clients for proper clearance

. Record and confirm identity of all persons sighing for outgoing items

at main reception

. Maintain access control through security doors, tactfully challenging

and person in question

. Distribute badges according to staff, visitors, and contractors

. Processing and inputting basic data/information

. Performing general clerical duties such as filing, retaining and

recovering organizational documents, reports and records

. Book conference rooms for meetings

. Assist other departments when necessary i.e A/P, Finance and IT

Services

. Receiving and forwarding telephone and other inquiries to appropriate

personnel

. Process inbound and outbound mail

. Interface with both internal and external clients in a efficient

manner

Floridus Design Images November 2006 -

February 2007

Bilingual Customer Representative/Receptionist

. Reception duties utilizing 6 line Meridian phone

. Book appointments

. Provide assistance to the Shipping department taking Customer orders

. Provide assistance to the Accounting department

. Receiving and forwarding telephone and other inquiries to appropriate

personnel

. General office duties i.e. photocopying, faxing, collating

. Process inbound/outbound mail, email & faxes

McDonalds Restaurants of Canada (Montreal, QC) April 1995 -

August 2006

Manager

. Supervise staff of 40-80 people

. Inventory, Scheduling, General office duties i.e. photocopying,

faxing, collating

. Good organizational and time management skills

. Exercises judgment and decision making

. Prepare and type and format monthly reports

. Aid in the hiring & firing process

. Handle multiple priorities

. Co-ordinate training sessions provided for new employees

. Responsible for cash transactions in/out of the store

. Bank Deposit (2-3 times daily)

McGill University Health Center

2002

Administrative Assistant

. Replacement for reception duties

. Data entry

. Prepare correspondence

. Knowledge of medical terminology

EDUCATION & TRAINING

McDonald's Restaurants of Canada: Montreal, QC

2004

Managerial Certificate

O'Sullivan College: Montreal, QC 2001-

2002

Attestation in Collegial Studies

Office Systems Technology

A.E.C Obtained

COMPUTER SKILLS

. Microsoft Office 2010

. Microsoft Publisher 2010

. Windows XP Professional

. Vista Windows (Office 2007)

. PDF Adobe

. Net Meeting

VOLUNTEER EXPERIENCE

. Grace Mount Zion Apostolic Church (Junior Administrative Assistant)

. Grace Mount Zion Apostolic Church (Food Bank Assistant)

. Nursing Home (Assistant)

References available upon request

Contact this candidate