Project Management, Business Analysis, Quality Assurance

Yashdarshani Desai

E-Mail: - abghm7@r.postjobfree.com

Mobile: 262-***-****

SUMMARY

Over 5 Years of experience as a Business Analyst in diverse domains like Manufacturing,

Finance and Distribution. Thorough knowledge of software development lifecycle and

ITIL framework.

Expertise in requirements gathering, user interviews, documentation, testing and quality

assurance.

Skilled in understanding Narrative Use Cases and creating Use Case diagrams, Sequence

Diagrams, Activity Diagrams, and Flow Diagrams. Extensive knowledge and experience

in using MS Office, MS Project and Visio.

Strong experience in the creation of Test Plans, Test Cases, understanding & running Test

Scripts based on the Design Document and User Requirement Document for the Unit,

Integration, Functional and User Acceptance Testing.

Proficient in creating Excel spreadsheets utilizing lookup, validation, sort, subtotals, etc.

and in making pivot tables so as to discover patterns and trends in large data sets.

Focused experience in IT with good background in Database.

Good Knowledge of evaluating Technical and Business needs, analysing them and

providing technical solutions, training and support for the teams in customizing and

implementing the products.

Interacting with stakeholders, analyzing the root cause of the problems, gathering

requirements, rating and assigning priorities to requirements and working with the Project

Manager to develop and assess options to solve the problem

Leading a team of developers in varied project.

Elicitation techniques such as interviews, questionnaires, brainstorming sessions, focus

groups, cost/benefit analysis and risk analysis.

Managing the processes of requirements gathering, analysis, testing and quality

assessment and documenting the process involved.

Tracing requirements throughout the development process and verifying adherence using

the Requirements Traceability Matrix (RTM).

Good knowledge in writing SQL queries.

Organized work and methodology to provide excellent business services.

Excellent project leading and coordination skills.

Understanding business value and cost benefits towards organization.

Actively involved in gap analysis, fit gap analysis, business refinement process and risk

assessment.

Good understanding of manual and Functional testing.

Creating user manuals and maintenance documents.

Conducting System and User Acceptance Testing.

Comfortable working with both independent and team environment to meet project

deadlines.

Excellent Communication and Interpersonal skills, coordinating various technical and

managerial teams at all levels.

Yashdarshani Desai

E-Mail: - abghm7@r.postjobfree.com

Mobile: 262-***-****

TECHNICAL SKILLS

Methodologies ITIL,OUM, CMM

Data / Business Analysis Data Analysis, Business Analysis, Business Requirements

Gathering, Functional Requirements Gathering, Design

Document, GAP analysis, User Interviews, Data Flow

Diagrams, MS Project, Excel, Minitab

Incident/Change Service Now, Trackwise, Track, Remedy.

Management Tools

Business Modeling Tools Microsoft Visio.

Version Control Systems MS visual source safe, SVN, Sharepoint

Project Management Microsoft Project, MS Word, MS Excel, MS Power Point, MS

Outlook (Microsoft Office)

Programming Languages SQL, C, C++

Databases MS-Access, Oracle 11G, SQL Server 2008

ERP JD Edwards, SAP

PROFESSIONAL EXPERIENCE

RS InfoCon Inc., WI 01/13 to 12/14

Client: Briggs & Stratton, WI

Role: Business Analyst

As a Business analyst, was involved in several projects across various domains. Developed

JPACE (Custom Engine Configurator) a home grown configurator designed to customize

engines by client. Project was divided in varied modules as per business requirement.

Responsibilities:

Conducted user interviews to gather requirements.

Collected and documented business processes as well as business rules.

Assisted project manager to set realistic project expectations and to evaluate the impact of

changes in the organization and in the plans accordingly.

Prepared vision document, in/out list, and goal– actor lists for defining the scope of the

project and the various functional and non- functional requirements involved in it.

Yashdarshani Desai

E-Mail: - abghm7@r.postjobfree.com

Mobile: 262-***-****

Developed numerous reports utilizing Business Objects and excel and was responsible for daily,

weekly, monthly report, month close reports as well as adhoc requests.

Developed process flows, policies and procedures using Microsoft Visio.

Created various Test Plans, Test Cases, Test Scripts, FAQ, Test Procedures based on the

Design Document and User Requirement Document for the Unit, Integration, Functional,

Performance, and User Acceptance Testing and migration testing.

Collaboratively worked with project team, Customer and Supplier in various phases of

project.

Good exposure with cross functional teams.

Experience in mapping process models to an application, identify gaps, configure

application, and give developers guidance on customization, deep application experience.

Worked with the team members to identify and resolve process defects.

Extensive knowledge on business services and process excellence.

Facilitate meetings and provide status report to business and associated stakeholders on regular

basis.

Creation of processes and procedures as per business (Incident management, Change

management, Problem management procedures).

Implemented best practices in various projects and have also come up with many Service

Improvements in support lifecycle.

Involved in IT SOX audits, ISO auditing and Security audits.

Implemented ITIL framework using ITSM methodology in support area.

L&T InfoTech Ltd, Mumbai, India 01/11 -11/12

Client: Lafarge, Europe

Role: Business Analyst / Quality Analyst

Worked with Customers and contractors to design employee data management process.

Developed GL and Invoice feed to automate billing process.

Responsibilities:

Gathered business requirements, and analyzed business needs to prepare functional

specifications.

Communicated with business users to identify needs, define project scope, and detail

functional and non- functional requirements.

Reviewed existing business procedures and recommended and was proactive in implementing

changes.

Met with client groups to determine user requirements and goals.

Conducted feasibility and cost / benefit analysis.

Prepare detailed statistical reports in Access and Excel to track various KPIs

Yashdarshani Desai

E-Mail: - abghm7@r.postjobfree.com

Mobile: 262-***-****

Assisted the Project Managers with the preparation of Project Plan using MS Project and

weekly Status Reports.

Developed process flows, policies and procedures using Microsoft Visio.

Prepared specification for migrating data from old system into new system.

Coordinated with the development team in bug tracking, bug resolution and acceptance.

Creation of Test Plans, Test Cases, Test Scripts, FAQ, Test Procedures based on the Design

Document and User Requirement Document for the Unit, Integration, Functional,

Performance, and User Acceptance Testing and migration testing.

Coordinated with vendor and developers for data extraction and mapping.

Developed file specification for various transaction like GL Entry, Employee Feed etc.

Managed a team of resources in leading process initiatives and organization innovation

development plans.

L&T Infotech, Mumbai, India 01/08 – 12/ 10

Client: Coloplast, Denmark

Quality Analyst

Performed quality check to meet the CMMi standards for the project. Align client processes &

business requirements with the organization processes. Coordination with stakeholders to

understand the key areas of improvements and to bring productive value for business.

Responsibilities:

Provide Process consultancy to the PM/PL on an ongoing basis.

Guide projects to identify QMS (Quality Management System) processes to be followed and

any tailoring that may be required.

Conceptualizing & implementing multiple methodologies to increase the awareness of

CMMI expectations & interpretation.

Conduct process audits, work product audits and facilitate SQA for start and closure audits.

Ensure Project Metrics Action Plan data is correct and consistent.

Identify areas of process improvement in the project.

Ensure implementation of QMS by providing consultancy and guidance to project teams and

QLs.

Experience with BMC remedy.

Review and guiding project for project PMP, quality plan of projects and project specific

tailoring, for major tailoring, approval needs to be taken from PET.

Co-ordinate with PET member for major tailoring approval, where required.

Review project MAPs, Audit Checklists and Audit logs.

Help projects in preparing & analyzing project level baselines.

Plan and conduct process audits for long running projects, critical projects as required.

Yashdarshani Desai

E-Mail: - abghm7@r.postjobfree.com

Mobile: 262-***-****

Defined and documented templates and process for Upgrade, Support & Implementation

types of projects for the organization using OUM methodology.

EDUCATION

Bachelors of Engineering with Honors, Goa University, India

PROFESSIONAL CERTIFICATIONS, TRAININGS/SEMINARS

Certified and Trained on ITIL v3 foundation.

Completed course in Core Java- J2SE and Advance Java- J2EE

Attended High Maturity training for CMMI.

Trained on ISO/ IEC 20000-2011 (International Standard) by Bureau Veritas.

Trained on Metrics Management and Configuration System.

Auditor’s training program for ISO 9000:2001 organized by Bureau Veritas

Trained in Service Now (Incident/Problem Management Tool).

Trained in Change management and Asset management.

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