Engineer Management
Resume:
SANTOSH PHALLE
RWH.**, Shri Krupa Shrushti,
Ambegaon (K),Pune (India) - 411046
*******.******@*****.***
Joining : Immediate
Passport : valid till June 2020
Cell : +91-823*******
Sixteen years of information technology experience, hands-on to managerial
& technical skills.
Emphasis in providing strategic directions for high availability data
centers, and stabilizing IT infrastructures. Experienced in a broad scope
of IT services including data center management, global IT operations,
Service Desk support, IT security, enterprise storage, disaster recovery,
and SOX. Skilled at leading technical teams, Unix, Windows, Networking,
Service Desk and Telecommunications. Successful in managing concurrent
projects, reducing costs, negotiating contracts, building cohesive teams,
new sites, project management, procurement, standardizing IT process. Adept
at supervising daily IT operations and forecasting future IT requirements.
SUMMARY:
. Over 16+ years of working experience in the IT industry.
. Managerial Experience on handling NOC, SOC and Service desk Support
teams.
. Technical skills on Network, Server (Unix & Windows), virtualization,
storage.
. Experience in Project Management, Service Management, Service
Delivery.
. Knowledge and use of Project Management techniques.
. Implemented ITIL & industry best practice framework and processes.
. Handled & successfully completed lot of IT Infra projects.
. Initiating, Planning, Executing, Monitoring & Controlling, Closing -
IT Infra Projects.
. Experience in setup of different client ODC following compliance
guidelines & SLA.
. Experience in designing solution for IT Infrastructure.
. Experience in setup & handling data center operations with SLA.
. Experience in software licensing management.
. Experience in design and manage systems DR and BCP plan.
. Vast Experience in procurement on selecting and procuring on IT Infra
components like Hardware - Laptop, Desktop, Server, Network, Storage,
Telecom devices & software - Oracle, RHEL, Microsoft, VMware, IBM MQ,
Adobe procurement.
. Standardizing on IT hardware, software and licensing for procurement.
. Certified ITIL v3 - Foundation, CCNA
. A Step towards PMP (35 PDU) - Member of PMI and Pune PMP Chapter.
. Hands On experience Unix - Sun Solaris, IBM AIX, Linux, SCO-Unix,
Windows - 2008,2003, 2000, NT, Novell - Netware, Networking - Cisco
L3, L2 devices, Firewall, Virtualization - VMware, Storage -
Netapp, Messaging - Exchange 2003, Sendmail.
. Vast Experience in Project Management, IT Infra, Virtualization, UNIX
Administration, Network Management and Hardware Maintenance and
Trouble Shooting.
. Experience in working with virtual teams.
. Visited UK for data center operations
. Visited Singapore for moving and setting up new branch office.
Current Key Achievements:
. Successfully build 3 location setup for TIBCO - Pune (900+), Mumbai
(120+), Hyderabad (300), and Singapore Office (25+).
. Successfully build and shifted data center 2 times with minimal
downtime window.
QUALIFICATIONS:
. Diploma in Industrial Electronics from Walchand College of
Engineering, Sangli passed in 1995.
. Post Graduate Diploma in Quality Management from AIHRD, Pune in 1996
. Advance Diploma in Hardware and LAN Engineering from Jetking, Pune in
1996.
. Pursuing Executive MBA - Project Management from Karnataka University
2012-2013
CERTIFICATIONS:
. Wipro Accredited Service Engineer by Wipro InfoTech Ltd, Bangalore in
1998.
o Dos, Novell, ScoUnix, WinNT.
. Wipro Competence Certified Engineer by Wipro InfoTech Ltd, Bangalore
in 2002.
o Windows 2000,Sun Solaris (Level 2)
. Cisco Certified Network Associate (CCNA) by Cisco in March 2003.
. A Step Towards PMP - 35 PDU - 2011
. Certified ITIL v3 - Foundation
HARDWARE: Sun, IBM, Hp, Compaq, Dell, Acer, Digital, Wipro and Other Intel
based x86, Pentium Desktops/Notebooks, DAT/Tape Drivers, DMPs/Laser
Printers.
NETWORKING HARDWARE: Routers, Firewall, Switches, Hubs and Modems.
OPERATING SYSTEMS:
. Sun Solaris 2.6 /7/8/9/10 AIX 4.3.3/5/6 SCO-Unix 5.0.x, Red Hat Linux
- 6.2/7 RHEL - 4,5,6
. Novell 2.x / 3.1x /4.1x
. Windows: 2008, 2003, NT 4.0, 2000, 95/98, 3.1x.
. Storage : NetApp 2240, FAS 270, IBM DS4300
Courses Completed:
. Sun Solaris Administrator (Level 1) - from Wipro InfoTech Ltd., Pune
in 1997.
. SCO-Unix Administrator - Wipro InfoTech Ltd., Pune in 1997.
. Microsoft Windows NT 4.0 Administrator - Wipro InfoTech Ltd., Pune in
1997
. Microsoft System Engineer (MCSE) - NIIT in 1997
. Data-Com Basics (Level 1) - Wipro InfoTech Ltd., Pune in 2001.
. Windows 2000 & Sun Solaris administration - Wipro InfoTech (L2), Pune
2002
. IBM AIX administration - IBM India Pvt Ltd, Bangalore -2006
. IBM TSM administration - IBM India Pvt Ltd, Bangalore - 2005
. A Step Towards PMP - 35 PDU - PMI - Seed Info tech - 2011
COMPANY: TIBCO Software India Pvt. Ltd.
ROLE: Manager - India IT Infrastructure
PERIOD: 20 June 2007 till date
COMPANY PROFILE:
TIBCO is US based MNC which is product based organization in ERP middle
ware.
Which has wide product in BW, BI, SOA, BPM, MDM solutions.
Have fortune 500+ customers across all continentals.
Managing regional teams including Service Desk Support, SOC - Unix, Windows
Administration, Network Administration, Engineering support and
Telecommunications. Introduced knowledge management, training, and improved
team unity. Applied a "system visibility" strategy that included proactive
monitoring and system health checking tools. Focused the teams on a
strategy to reduce complexity and retire legacy infrastructure.
Set system standards for servers, storage, and networking. Reduced costs by
consolidating by virtualization and replacing with blade servers. Improved
staff response time by upgrading the Service Desk trouble ticketing system.
Desining and managing systems DR and BCP plan for region.
Profile Milestones:-
. Building new sites Pune (900+), Mumbai (120+), Hyderabad (300)
. Data Center relocation - planning, designing, procurement &
successful execution.
. Scaling facility by moving and creating new infrastructure twice for
TIBCO.
. Server Consolidation using VMware - vSphere - HP cClass blades - 100
physical server
and 500+ VM's
. Network design and implementation - Cisco 4510R+,Cisco 6509 and
Cisco 4506
. Avaya IPT & video-conferencing using LifeSize - 220HD
. Implementing VOIP infrastructure.
. Storage migration and project sizing - NetApp 2240, 2220
. Managing of heterogeneous NOS - W2K8, Solaris, Hp-Ux, AIX, RHEL,
Suse, Ubantu.
. Building up new IT infrastructure for Pune, Mumbai, Hyderabad and
Singapore locations which includes project designing, planning,
procurement and execution.
. Service desk support setup for APJ for internal support.
. Software licensing management.
. Sizing, designing, procuring and executing projects based on IT
infra requirements.
. IT budgeting and planning.
. Management of the company's Infrastructure Services operational and
capital budgets.
. Implemented ITIL and industry best practice frameworks and processes
to ensure an effective and efficient IT Service Management of the
department.
. Setting up different ODC setups for TIBCO customers based on
compliance (physical or logical isolation) & managing SLA.
. Managing core IT support team for India operations - Pune, Mumbai,
Hyderabad
. Consolidation of servers using virtualization (VMware) and HP
Blades.
. Managing Data Center operation and setting up BMS.
. Designed and managed systems DR and BCP plan.
. Monitoring and managing SLA.
COMPANY: IBM Global Services India Pvt. Ltd.
ROLE: Project Leader
PERIOD: 13 June 2005 to 19 June 2007
COMPANY PROFILE:
IBM Global service is US based MNC which provides Global IT solution in
Software development & support.
I was deputed as Project Leader at Bajaj Auto Ltd which is a facility
management project.
Bajaj Auto Ltd is well known Automobile industry in two wheeler having
plants in Akurdi (Pune), Chakan and Waluj (Aurangabad).Baja Auto is having
data center centrally located at Akurdi.
Datacenter consists of IBM P-Series, X-Series and HP high end servers.
A network consists of Cisco routers and switches in Vlan structure.
I am responsible for Datacenter operations like Windows / Unix Server
Management, Network -WAN /LAN Management, Mail Management, Firewall
management, Datacenter Management, BMS Operations. Deciding Infra strategy
for project by handling the team of 8 Admins.
Internal Certification Attended:
1. Tivoli Storage Manager (TSM ) - August 2005
2. IBM AIX System Administration - June 2006
JOB PROFILE: Was working as Project Leader on project BAL, Pune
Responsible for:
. Server Management (Windows 2000/2003, MS Exchange 2003, Netscape
Mail, ISA Proxy,
. Digital UNIX, IBM AIX, HP UNIX, Novell, Symantec Brightmail, Symantec
Firewall.
. Solving Technical Escalations and project execution.
. New project planning, execution.
. Network services such as DHCP, DNS, and WINS
. Supporting Connectivity applications such as Citrix
. Server Backup Management using TSM 5.2.1
. Desktop Patch Management using Tivoli 3.7.1.
. Network Monitoring using Tivoli Netview 7.3.1.
. Administration of Symantec Raptor Firewall 7.0.4
. Handling team of 10 server Admins.
. Training team on new technology.
. Documentation of Infra changes, process, procedures
. Maintain support Knowledge Base
. Monthly, Weekly, Daily reports.
. Vendor Management.
. People management.
. Deciding Infra strategy for Project
Onsite Projects Completed:
1) Clustering Redhat ES 3.0 four Linux server's for parallel processing
to run Ricardo application.
Software's used Xcat for cluster management and LAM for parallel
processing.
2) Implementation of Symantec Bright mail.
Configuration of Symantec bright mail for securing from SPAM mails.
Creating policies for special user, enabling spam folder future for MS
Outlook.
3) Implementation of Symantec SMTP Gateway.
Configuration of SMTP Gateway for virus scanning of inbound/outbound
mails. Creating content policies, blocking attachment, subject blocking.
4) Creating test setup for Video Conferencing, Reliance and Tata MPLS.
Configuration of Cisco 3750 L3, creating vlans, defining bandwidth for
different applications and testing Video Conferencing and MPLS futures.
5) Establishing connectivity from Bajaj Akurdi to Bajajprobiking and
Wakdewadi showroom.
Configuring Cisco 1841 and 2 Cisco 1751 for IPSec tunnels with access
list.
6) Datacenter movement. Movement of all servers, network equipments from
existing location to new datacenter. Relocation of all WAN/LAN links.
7) Implementation and configuration of 4 Cisco 4506 for VLAN.
4 Cisco 4506 configured as core and redundant mode for VLAN where 2
Cisco 4506 used for SAP server connectivity.
8) Implementation of Windows 2003 Domain and Vlan using Cisco 3750 in R&D
department.
Configuration of Windows 2003, DS4300 storage and Cisco 3750 L3.
Configured Domain, DNS and DHCP. Configuration of different Vlan's for
R&D.
9) WAN projects.
I. Akurdi - MSL Satara 2 Mbps WAN link establishment
II. Symantec Firewall 5640 appliance implementation at VSNL Dighi for
Mail management.
COMPANY: CCG (India) Pvt. Ltd, Mumbai
ROLE: Project Leader - SOC
PERIOD: 5 April 2004 to 11 June 2005
COMPANY PROFILE: Case Consulting Group Inc (CCG) is US based Global IT
solution provider in Software development & support from last 13 years.
Global application & Network support of CPSHIPS is maintained by CCG.
Visited UK datacenter to handle operations remotely.
Interacted and worked with UK team.
JOB PROFILE: Was working as Project Leader.
Responsible for:
. Co-ordination with UK team and data center operations.
. Deciding Infra Strategy
. Project planning, execution
. Global Server Management (Windows 2003, Sun Solaris)
. Solving Technical Escalations
. Network services such as DHCP, DNS, and WINS
. Supporting Connectivity applications such as Citrix
. Server Backup Management using VERITAS Backup Exec
. Desktop Patch Management using LANDesk 8.
. Server Patch Management using Update Expert.
. Monthly, Weekly, Daily reports.
. People management.
. Shift schedules.
COMPANY: Wipro InfoTech Ltd, Pune
ROLE: Consultant / Site Incharge
PERIOD: March 2003 to April 2004
COMPANY PROFILE: Wipro Infotech is the global IT Service provider, having
Services, Solutions & Products division. Wipro InfoTech is ISO 9001:2000
certified company. Wipro Infotech has 3 divisions Enterprise Support, PC
support & FM support which architect, implement and manage the entire IT
lifecycle of customers through a complete portfolio of IT Services from
last 2 decades. Have customer base from various sections of the industry
including Government, Banking, Insurance, Finance, Telecom, Manufacturing,
Healthcare and IT enabled services.
My role was as Program Manager and Project leader handling different
projects.
CLIENT: Geometric Software Solutions Co. Ltd, Pune
ROLE: Site Incharge
PERIOD: June 2003 to April 2004
JOB PROFILE: Was working as Program Manager in GSSL, Pune.
The job includes handling Pune, Mumbai, and Bangalore
sites of GSSL.
Responsible for:
. Planning Infra changes
. Executing Infra changes
. Vendor Management.
. Handling technical escalations
. Handling team of 3 helpdesk - 3 admins
. SLA Adherence.
. Configuring setups for internal Trainings programs.
. Program Manager for critical SUN servers, NT servers.
. Review meetings with Client
. Asset Management.
. Customer Satisfaction
. People Management
CLIENT: Wipro Technology Ltd, Pune
ROLE: SOC - NOC Lead
PERIOD: Jan 2003 to June 2003
JOB PROFILE: Was working As NOC - SOC Lead In Wipro Technologies Ltd,
Pune.
The job includes handling of all the critical SUN
servers, NT servers, Cisco Routers, Link related issues, commissioning of
new links, monitoring network traffic,establishment of the new ODCs,
configuring Cisco switches, creating subnets, establishing new sites etc.
Involved in infra changeover for new site establishments.
. Installation and configuration of L2 and L3 Cisco switches like 4006,
6509.
. Installation and configuration of Cisco routers of series 2611, 3660.
. Installation and configuration of Call manager server and IP
telephony.
. Installation and configuration of Sun servers, backup devices, FTP
server.
. TIS Firewall for Linux, Proxy Server, Checkpoint firewall on SUN
server (E-450, E-250, Ultra-60, 10, 5.
. Installation and configuration of MS ISA firewall for ODCs.
. Commissioning of new links and resolving link related issues by giving
100% UP time
. Ownership and confidence in handling the problems
. Commitment and responsibility in work
. Installation and configuration of MRTG for Network Monitor
. Installation and configuration of Netscape, Squid proxy server and web
servers
COMPANY: IMPACT SYSTEMS, Pune
ROLE: Sr. System Administrator - Project Engineer
PERIOD: December 1997 to February 2003
COMPANY PROFILE: Impact Systems is a franchisee of 'Wipro InfoTech Ltd'
providing after sales supports for all Wipro range products in fourteen
Districts of Maharashtra with branches at Pune, Kolhapur and Aurangabad.
My role was Project Engineer on different projects handling production
support and implementing different Infra solutions handling projects.
CLIENTS HANDLED:
1. Worked as Sr. System Administrator from Wipro InfoTech Ltd in Geometric
Software Solutions, Pune for the last 2 and years.
Responsible for
. Installation and Administration of Windows NT / 2000 Server, Linux,
Sun Solaris, IBM AIX.
. Installing high-end CAD packages like IDEAS, CATIA, SolidWorks,
SolidEdge, Proe 2000.
. Configuring Samba, NIS, GFCC Firewall, Lum, Apache.
. Installing application software such as MS Office, Visual Studio,
ORACLE, Rational Test Studio, MS SQL Server, Exceed, and MKS Toolkit.
. Installing Multilingual NT Server/Workstation, Netscape, Internet
Explorer.
. Configuring and troubleshooting of Mail clients like Outlook Express,
MS Outlook, Netscape, Eudora and Lotus Notes.
. Configuring DHCP, DNS, WINS, IIS.
. Performing Server backup and Restoration.
. Creating User Accounts, FTP Accounts, troubleshooting hardware related
Problems.
. Maintaining Hardware of Digital, IBM, Dell, HP and Compaq.
. Vendor Communication.
. Solving technical Escalations, internal training setups.
. Installation of VPN clients.
. Documentation like Antivirus Updation, Backup Plans, Technical
Solutions.
2. Worked as Resident Engineer at K.D.C.C. Kolhapur from Dec.1998 to April
2000.
Responsible for
. 15 Branch - Infra project planning and implementation.
. Maintenance and Installation of SCO-Unix (5.0.4) and Windows NT at 15
Branches
. Troubleshooting of hardware, Network related calls.
. Maintenance of Machines, Printers - Acer Altos 900, 330, Wipro Super
Genius, DFX 8000,Epson Lq1050+, VXL VM 2310 Terminals.
. Performing Server backups.
. Documentation of procedures, policy and process.
. Vendor Communication.
. Asset Management.
3. Worked as Resident Engineer at Venkateshwara House, Pune from Dec 1997
to March 1998.
Responsible for
. Maintenance and Installation of Novell 3.12.
. Maintenance of Hardware LME, Super Genius, Epson Printers.
. Troubleshooting calls related Novell 3.12, Dos, and Network
connectivity.
. Remote Printer, Remote boot installation.
4. Worked as Resident Engineer at Thomas Cook, Pune from April 1998 to
July 1998.
Responsible for
. Maintenance and Implementation of Exchange Server 5.5.
. Installation of WinNT Server, Win95 / 98, Microsoft Outlook
. Installing of file and print sharing.
. Troubleshooting calls related Hardware, Printer.
. Checking modem connectivity, Mail Queue
. Scheduling of automatic shutdown and up of WinNT server using Smart
UPS.
5. Other clients include Thomas Cook, Cadbury, Global Trust Bank, Indian
Overseas Bank, Syndicate Bank, ICICI Bank, Blue Dart, Bank of Maharashtra,
B&R Industrial Automation, Goodlass Nerolac Paints, Canon (I) Pvt. Ltd.,
Pune, Income tax Department, and LIC (DO) Kolhapur.
COMPANY: KONARK MICRO SYSTEMS, PUNE
ROLE: Sr. Hardware and Network Engineer.
PERIOD: January 1996 to November 1997
COMPANY PROFILE: Konark Micro Systems is authorized resellers of PCS and
also deals with Maintenance, troubleshooting and repairing of computer
hardware and peripherals. It also takes AMC for Network and hardware
maintenance.
CLIENTS HANDLED: Ammunition Factory, Kirkee, Pune, National Marketing,
Telephone Exchange's Shivajinagar, Camp, and Karve Road in Pune.
Responsible for
. Supporting production support to Pune Telephone Exchanges on Novell
. Installation of Win95 / 98, Novell 3.12, 4.11
. Maintenance of Novell 3.12, 4.11, Workgroup of Win95 / 3.11
. Installing and troubleshooting calls related Machines and Printers.
. Assembling and Upgradation of Machines.
. Installation of Fax/Modem, Multimedia cards.
. Network cabling.
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