Customer Service Project Manager

Amelia Austin Deschamps

*** ****** **. ***. *, Ypsilanti, MI 48197, 248-***-**** ********@*****.***

Employment History at the University of Michigan – Ann Arbor, MI

School of Medicine Department of Psychiatry

Research Lab Specialist Associate for Addiction Research Center 2011 – Present

• Managing large-scale data sets from longitudinal studies of alcohol use disorders

• Identifying variable sets that may be related to initiation of change in drinking behavior

• Developing & maintaining detailed documentation & SPSS syntax for data sets

• Conducting data entry, statistical analysis, interpreting output, & data management

• Transcribing and documenting qualitative audio data from respondent diaries

• Conducting literature searches & reviews

• Maintaining regular contact with colleagues at other universities

Institute of Social Research Inter-University Consortium for Political and Social Research

Research Technician Senior for Substance Abuse & Mental Health Data Archives 2008 - 2011

• Processing survey data & preparing documentation into standard archive products for

public release on group’s website using SPSS, SAS, Stata, & Stat Transfer

• Participating and leading hiring committees for Statistician and Project Manager

• Creating and implementing professional conference attendance calendar

• Creating and editing documentation

• Reviewing data collections for completeness and consistency and making corrections

• Promoting the archive at professional conferences by staffing SAMHDA’s exhibit booth

• Performing quality control checks on archive and online analysis studies

• Assisting with reports and grant writing to governmental agencies

• Lobbying successfully to government agency & internal committees for funding &

resources to implement GIS Web widget for users of ICPSR data.

• Working independently or collaboratively with project team to accomplish other tasks

Institute of Social Research Research Center for Group Dynamics

Research Technician Associate for the Aggression Research Program 2006 - 2008

• Collaborating on extensive improvements to coding manual

• Compiling and refining measures to use in longitudinal studies

• Organizing data flow in cross-sectional, hierarchical, longitudinal and experiment studies

• Supervising data entry and coding on SPSS and SNAP platforms

• Documenting and creating SPSS datasets

• Designing and editing paper surveys with SNAP and Microsoft Word

• Creating SPSS syntax for analysis and cleaning purposes

• Conducting group interviews with 2nd - 12th grade youth in diverse environments

School of Education BI:FOCAL

Off-site Transcriptionist 2006

• Provide transcription of project evaluations meetings with educational professionals

• Transcription provided off-site from video-to-DVD recordings

School of Nursing Center for Enhancement

Research Assistant for the Possibilities Project 2004 - 2006

• Administration of AUDIT, time-line follow back calendar task, Zajonc’s card task, & other

paper surveys to subjects for clinical & non-clinical research

• Conducted data collections both in –person & over the phone

• Coordinating appointments for data collections

University of Michigan’s Center for Human Growth & Development

Research Assistant for the Michigan Family Study 2003 - 2004

• Transcription of experimental sessions involving 33 month olds and their mothers

• Reconciling of transcripts with transcription partner

University of Michigan’s Pound House Children’s Center

Teacher’s Aide in school for children between the ages of 3 and 5 2002 & 2004

• Communicating directions, playing, & helping children remain calm during rest time.

• Assisting teachers in organizing and implemented activities for children

Other Employment

Phi Power Communications, Incorporated of Santa Monica, CA

Off-site, Contract Media & Qualitative Market Research Analyst project based 2007-present

• Providing project assistance for clients inducing national non-profits, Fortune 500

companies, media corporations, & other clients including law firms collecting evidence

• Creating coding schemas & coding open ended responses from on-line market surveys

• Running frequencies in SPSS; Preparing & Editing PowerPoint presentations of results

• Credited contributor for PBS KIDS Sprout report

Community Service Systems, Incorporated of Ann Arbor, MI

Off-site, Research Assistant project based 2005-present

• Coding and entry of data from surveys and progress reports from K-12 students

• Finding and correcting inconsistencies in SPSS data sets

Nebraska Book Company - Ann Arbor, MI store locations

Michigan Book & Supply and Ulrich’s Textbooks Store

Regular Staff Textbook Associate 2005 – 2006

Seasonal Staff: Cashier 2002, 2004, 2008; Textbook Associate 2001, 2004 – 2009

• Providing customer service in a seasonal retail environment to a university community

• Buying textbooks worth in value upwards to $10,000 in a single buy back day while acting

as purchasing agent for wholesale company

• Preparing on-line book orders for student pick-up

• Utilizing Prism software for customer service, textbook buyback, and inventory needs

• Training new employees in all of the above tasks

Leadership Roles in Local Community Activities

The Ypsilanti Area Jaycees Inter-Cooperative Council-Ann Arbor

General Member 2010-present Officer Core Member and Food Coordinator

Member of 2012 Board of Directors of Baker House 2007

Education

University of Michigan – Ann Arbor, MI

Bachelor of Science in Psychology & Sociology; minor in Statistics Awarded April 28th, 2005

• University Honors Fall 2003, Winter 2004, Winter 2005

• G.P. A. 3.302 (overall) ; 3.649 (Psychology); 3.641 (Sociology); 3.053 (Statistics)

• Inducted Fall 2004 Alpha Kappa Delta: Sociology honor’s society

• Statistical coursework includes Linear Regression, ANOVA, survey sampling,

experimental design, probability, & basic data analysis using SPSS & R

Washtenaw Community College – Ann Arbor, MI

Non-degree student in the Health Sciences 2007 – 2010

• Overall G.P. A. 3.91

• Invited in 2009 for membership to Beta Gamma Alpha: community college honor society

Community Activities at the University of Michigan – Ann Arbor, MI

University of Michigan Health System Volunteer Services

Clinical/Nursing Services Volunteer in Pediatrics 2010 - 2012

• Assist patients with age-appropriate recreational and divisional activities under the

direction of hospital staff

• Tasks include holding, comforting, and feeding immunocompromised infants while staff

or family away from patient.

• Attend regularly scheduled weekly evening shift in the Pediatric Cardiology, Pulmonary,

and Baby overflow unit at C. S. Mott Children’s Hospital

• Approximately 151 logged hours volunteering between 9/29/10 –8/21/12

Gaining Options: Girls Investigation Real Life

Mentor Sponsored by Wayne State University & University of Michigan 2003

• Leading a team of three 7th grade girls from the Detroit Area during weekly, morning &

afternoon Saturday sessions held on the Wayne State University campus

• Assisting in teaching statistical concepts to team members

Circle K

Historian Committee Member and General Member 2002 - 2003

• Designing & constructing scrapbook for district & national competitions with committee

• Scrapbook conferred top honors at Circle K’s 2003 International Convention

• Member of the Month February 2003; 43.75 hours of Community Service

Ginsberg Center for Community Service & Learning

Adopt-A-Family 2001 & 2002

• Implementing Project Serves’ Adopt-A-Family program within the Michigan Research

Community (2001) & as part of the Martha Cook Building (2002)

• Organizing fundraising efforts to pay for presents for adopted family

College of Literature, Science, & the Arts Student Government

Elected Representative and Communication Committee Chair 2001-2002

• Successful ran door-to-door and print media campaign for representative position

• Editor of government’s Winter term 2002 newsletter

Additional Training, Open Source Education

Edx

Harvard School of Public Health

PH207x – Health in Numbers: Quantitative Methods in Clinical & Public Health Research

Additional Training, Webinars

University of Michigan – Ann Arbor

Program for Education and Evaluation in Responsible Research and Scholarship (PEERS)

Human Subjects Social & Behavior Sciences Module – active certification through 10/30/13

Conflict of Interest – active certification through 6/5/13

Authorship, Publication & Peer Review – active certification through 10/30/13

University of Michigan Health System 2011-2012

HIPAA for Clinicians & Non-clinicians with Research responsibilities; Clinical Data

Management Standard Operating Procedures

Qualtrics Survey Research Suite

Qualtrics University 2011

Basic Training, Advanced Editing, Advanced Reporting, & Advanced Distribution Training

Additional Training, In-person lectures and workshops

University of Michigan – Ann Arbor

Michigan Institute for Clinical & Health Research 2012

The Basics of Clinical Research: Basics of Study Development & Clinical Research Language

and Culture; Good Clinical Practice & Essential Documents for Clinical Research

University of Michigan Health System 2011

ICD-9 Diagnostic Coding – Basic; Recipient Rights for Psychiatry certification through 3/31/13

Teaching and Technology Collaborative 2011

EndNote X4 Basics for Researchers; Advanced EndNote

Center for Statistical Consultation and Research 2007 - 2008

Intermediate Topics in SPSS: Data Management and Macros; Introduction to SAS; Intermediate

SAS; Introduction to Stata; Topics in Data Management Using SAS, SPSS, & Stata; Using

ArcGIS

ICPSR Summer Programs in Quantitative Methods of Social Research 2006

Regression Analysis III: Advanced Methods; Introduction to Computing - SPSS, SAS, & Stata;

Statistical Computing using R/S

Information Technology Services at the University of Michigan 2005 & 2008

Access Introduction in MS Office 2003; Excel II & Excel III in MS Office 2007

Summer Institute in Survey Research Techniques at the Survey Research Center 2003

Cognitions, Communications & Survey Methodology

University of California – Santa Barbara

American Psychological Association’s Advanced Training Institute 2008

Geographic Information Systems for Behavioral Research

Skill Summary

• Extensive experience managing data in SPSS; Statistical Analysis in SPSS & R

• Experience with Qualtrics, SAS, Stata, Stat Transfer, & ArcGIS

• Successful completion of Statistical coursework in Linear Regression, ANOVA, survey

sampling, experimental design, probability, & basic data analysis

• Basic Programming in C++, HTML, & CSS

• Microsoft Word, PowerPoint, & Excel in Microsoft Office 2003, 2007, & 2010

• Designing surveys with SNAP

• Clinically interviewing respondents for data collections

• Creating and improving coding schematics for research

• Reporting qualitative data results for marketing research

• Extensive experience in quantitative research methodology

• Experience in clinical, marketing, and qualitative research

Contact this candidate