Customer Service Medical

Connie Tu

**** ******* ***** **. ***** Church, VA 22044 571-***-**** **.********@*****.***

Objective

Administrative position that enables the ability to demonstrate outstanding organization, leadership, communication and

dedication.

Profile

Motivated, personable professional with an Associate college degree and a Bachelor’s in the process. Talent for quickly

adapting to any environment and able to apply skills and customer service effectively. Demonstrated handling projects and

meeting deadlines accurately and in a timely manner.

Flexible and versatile Well rounded individual that is able to learn different positions in order to ensure the efficiency of

amount of work completed. Poised and competent Demonstrate ability to handle difficult situations successfully. Thrive in

deadline driven environments. Excellent team building skills.

Skills Summary

Trilingual: Fluent in Medical knowledge Administrative skills

Cantonese and English, Direct sales Self starter

Conversational Communication/Bu Front Office Operations

Vietnamese ilding strong Proficient with

Computer Savvy relationships networking/social media

Customer Service Efficiency in Clinical experience alongside

General Office Skills Microsoft office advanced admin abilities

Professional Experience

Oakton vienna veterinary hospital

Prepare files and review records to enter vaccine history and other medical records.

Assist doctors in appointments Restrain pets for exams and vaccines, obtain weight, temperature, pulse and

respiration.

Direct contact with clients, collect in depth information about patient and must brief doctor before going into

appointment.

Run in house blood, fecal, and urine tests.

Spin blood in centrifuge, observe and package fecal in preparation to send off to lab for testing.

Administer X Rays, draw blood for testing, assist tech with setting up surgeries, sterilize instruments, and administer

IV fluids.

Communicate medical concepts to clientss using layman’s terms to facilitate understanding.

Fill medications and prescription requests.

Grooming skills Nail trims, ear cleaning, bathing, and minor clips.

Extensive knowledge of vaccines and preventions to inform and educate clients.

Dr. gedamu and associates

Oversee front office operations and provide impeccable customer service.

Pre screen patients (Test for basic prescription, pressure, visual field, and take retinal photos.)

Operate lensometer to acquire exact prescription of glasses. (Single lens, Bi focals, Tri focals, and Progressives)

Conduct lessons for new contact lens wearers 100% success rate of patients inserting and taking out contacts after

lesson and guidance.

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Connie Tu

6308 Buffalo Ridge Rd. Falls Church, VA 22044 571-***-**** **.********@*****.***

Check patients in and out Attain insurance coverage by online policies or verified through direct calls to insurance

companies and collecting payments via cash, credit, or checks and handling of deposits at the end of the day.

Administrative duties Answer telephones and set up appointments, maintained cleanliness of office, scan and file

medical records.

Professional Experience, continued

Wasabi sushi

Communicate and interact with guests.

Completing cash and credit transactions on POSI.

Maintain order accuracy.

Work in a team environment Run food orders, greet tables and present first rounds, refill drinks, and stock server

stations.

Anticipate and satisfy guests needs.

Train and coach new hires Educate on food and procedures of the restaurant, guide to making alcoholic/mixed

drinks, shadow and critique new employee to ensure the best quality service, and administer tests for new hires.

Employment History

oakton vienna veterinary hospital – Vienna, VA

Veterinary Assistant, July 2012 Present

Dr.gedamu and associates – Fairfax, Va

Optometrist Technician/Front desk administration, March 2011 July 2012

Wasabi sushi – McLean, Va

Head server, July 2010 March 2012

Education

Northern virginia community college – annandale, Va

Associate of Science in General Studies, May 2012

GPA: 3.0/4.0

marymount university – arlington, va

Health Information Management B.S., In process

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