Customer Service Project

Objective:

To find an Administrative Assistant position focused on performing a

variety of high-level projects in support of organizational and executive

level goals.

Qualifications:

I am highly organized, efficient and excel at attention to detail, problem

solving and decision making, while maintaining integrity, assertiveness,

flexibility, accuracy and the ability to work well under deadlines. I have

strong leadership qualities, but am also a team player, and add to the

strength of the entire team. I possess excellent professional communication

skills, have superior attention to detail, remain calm under pressure, and

am proactive and confident. I have the outstanding ability to develop and

maintain constructive and cooperative working relationships with

individuals at all levels of the organization.

Language: fully fluent in English

Security Clearance: PWGSC Secret Level 11, RCMP Clearance

Experience:

September 2007- September 2012 - Hay Design Incorporated

I have spent the last 5 years with Hay Design Incorporated in the role of,

Office Manager Executive Assistant as well as Marketing and Business

Development in the delivery of accommodation projects. I am highly

organized, efficient and excel at attention to detail. I managed day to day

activities within the design team. Some attributes which I possess are my

problem solving and decision making abilities, integrity, assertiveness,

flexibility, accuracy and the ability to work well under deadlines. I have

strong leadership qualities as well know it's important to be a good team

player in order to utilize the strength of the whole team.

As office manager I coordinated the work system. I was responsible for

planning, organizing, and controlling the clerical aspect of the

organization, including the preparation, communication, coordination of

projects. My tasks were to monitor the work processes and to ensure the

deliverables of projects were met. I performed administrative and office

support activities. My duties included the preparation of all invoices, Fee

Proposals, Request for Proposals and Request for Qualifications. Extensive

software skills were required, as well as Internet research abilities and

strong communication skills. I am proficient in using a range of office

software, including QuickBooks, Microsoft Office, Word, Excel, Outlook,

Access, PowerPoint, spreadsheets and databases; and managing filing

systems; organising the office layout and maintaining supplies of

stationery and equipment; and attending conferences and training. Ensuring

the office meets Health and Safety Requirements, scheduling of events and

projects, liaising with clients, project managers, and building managers,

providing secretarial services, maintenance of computer files, directories,

and preparation of correspondence. I prepared project scheduling services

from the beginning of the project to the end. Preparation of project

schedules that identified, in a graphic format the Critical Path Method

(CPM), or Program Evaluation Review Technique (PERT), all activities, and

milestones including critical deadlines and drop dead dates, and

deliverables required for the effective delivery of the required services.

I monitored the critical path and deadlines for submissions, revisions and

approvals throughout the project and updated the schedule regularly. I was

assigned the duty of Alternate Company Security Officer and was responsible

for ensuring all employees had security clearance through Public Works and

Government Services, RCMP, Minto Commercial and SNC Lavalin O&M. I am able

to work very effortlessly with clients to determine requirements and

formulate solutions, set pricing, and oversee all phases of implementation,

from design to launch

In my role of Executive Assistant I handled accounts payable and

receivable, prepared bank deposits, controlling inventory, and

maintaining equipment and technology. I was responsible for planning and

coordinating PR initiatives, business development events, a charity golf

tournament, holiday parties and more. I accomplished executive assistant

offering 5 years of administrative experience reporting to the President of

the firm. I served as an effective gatekeeper; preparing well-researched

and accurate documents; managing busy calendars; and efficiently handling

daily office tasks. I managed all executive level administrative tasks

including scheduling meetings and conference calls, and arranging travel.

In my role as business developer I was responsible for promoting Hay Design

Incorporated's services. I prepared the marketing plan in order to grow

the already diverse client base. I was responsible for organizing as well

as attending all client functions relating to new business. . I have

prepared PowerPoint presentations showcasing the Hay Design portfolio, and

presented them to prospective clients through a lunch and learn.

July 2003- August 2007 - KIA 417

Accountant / Customer Service Representative

My duties included payroll, invoicing, payables, warranty claims,

reconciliation of all accounts, month end reports, month end statements,

service inquiries, licensing of new vehicles, daily bank deposits,

coordination and accountability between departments (services, sales,

accounting, parts), inventory, responding to client requests and concerns,

and managing employees.

May 1994 - June 2002 - Harpell Printing

Customer Client Representative

My responsibilities were to be the liaison between the sales person and

the client from project start to project completion. My duties included the

following, working with Sales Staff and Customers to ensure orders were

placed and produced in a timely fashion; assisting in the production and

scheduling of jobs; answering public inquiries; following ISO 9002

standards, as well as FSC Certification procedures; acting as a liaison

between customers and shipping department to coordinate shipping

instructions; and liaison with outside suppliers (requesting quotes,

creating purchase orders and schedule to maintain delivery timelines).

References available upon request.

Contact this candidate