Customer Service Sales Representative
Resume:
Tecia Jackson
Ypsilanti, MI ****7
***************@*****.***
OBJECTIVE
To succeed in a challenging career where my skills, knowledge, and
attributes in marketing and management will be utilized to increase
productivity, increase profitability and increase value of the company
EXPERIENCED IN THE FOLLOWING AREAS
Sales Call Center/Telemarketing Canvassing
Customer Service Scheduling Basic Data Entry
Qualifications
> Powerful telephone skills, able to establish immediate trust and
confidence.
> Highly professional and effective closer.
> Persistent, patient, and sensitive to customers needs and
apprehensions.
> Effectively overcome objections to sales in a calming and convincing
manner.
> Ability to work effectively in a multi-task, high volume environment.
> Microsoft Word, Excel, Power Point basic knowledge
EXPERIENCE
Customer Service Representative/Call Center Representative:
> Respond to telephone inquiries, providing quality service to customers
and associates inquiring about the availability of
products or status of orders.
> Listen attentively to caller needs to ensure a positive customer
experience.
> Access electronic and paper cataloging systems to look up product
information and availability.
> Strive for quick complaint resolution; commended by supervisor for the
ability to resolve problems on the first call and avoid escalation of
issues.
> Excel within a service-oriented company, demonstrating a talent for
communicating effectively with customers from diverse backgrounds.
Telemarketer:
> Calling existing impulsive buyers and selling products or programs
that we being currently marketed.
> Handled customers with any questions. Followed up on the customers
feedback about the company services and offerings.
> Cold- Calling
Sales Representative/Canvasser:
> Quota-surpassing sales representative with a history of exceeding
employer expectations across diverse industries. Enjoy talking to
people and establishing a long-term, loyal customer base.
> Persuasive communicator; use consultative selling skills to identify
opportunities, overcome objections, build relationships and turn cold
canvassing into sales.
> Tenacious negotiator and closer; adept in conveying the benefits of
products/services and generating customer interest. Quickly learn,
master and sell new product offerings.
> Scheduling: Provided company with customer leads and next day
appointments.
EDUCATION
Willow Run High School Graduate 2000
Basic Data Entry and Coding Training
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