Project Management

|PROFESSIONAL SUMMARY |

Project Management Professional with a strong background in business

telecommunications. Demonstrated success in problem solving complex

technical and infrastructure problems in enterprise-level voice and data

network environments supporting headcounts of 500-1000 seats. Adept at

planning and vendor oversight for network changes effectively collaborating

with end-users, vendors and stakeholders to maintain SLAs. Drives process

improvements and procedures utilizing Six Sigma and project management

tools that improve overall Network Service Delivery to the customer.

Exceptional communication skills and genuine team builder and contributor.

Additional Strengths and Competencies

|Project Management |AT&T Route It! |Site/Facilities |

| | |Planning |

|Avaya/Cisco |Microsoft Office Suite |Six Sigma Quality |

|Database Management |Avaya Voice Systems |Process Improvement|

|CAREER HISTORY |

CIGNA August 1999 to October 2012

AT&T (CIGNA contract)

January 2009 to 2012

Account Representative

Responsibilities

. Analyzed requests, obtained requirements, conducted training and

added resources as needed.

. Coordinated CIGNA and vendor activities involved in requests

completion.

. Monitored the provisioning process by tracking critical dates.

. Administered connection requests within database.

. Managed all Virtual Office Connection (VOC) requests within

database.

Achievements

. Performed AT&T Toll Free Network routing changes according to

requirements; built the transition plan utilizing AT&T Route It!.

. Administered Calling Card database for card assignments and

distribution.

. Completed phone programming for major project that involved moving

4,000 employees.

IBM (CIGNA contract)

Senior Technician

April 2007 to April 2008

Responsibilities

. Customer Relationship Management responsibilities included vector

support & design, optimization of calls flows and end-user

training.

Achievements

. Developed and provided oversight of the home office facility

reconstruction project plan relocating 4,000 employees.

. Directed all MAC and troubleshooting support of 10 field office

sites and 12 backup sites.

. Executed monthly and quarterly systems reports for Self Audit Kit.

Siemens (CIGNA contract)

July 2004 to April 2007

Senior Technician, Major Accounts

Responsibilities

. Technical lead for the closure project of the Sunrise, FL office.

Achievements

. Project lead for all Real Estate projects, coordinated

approximately 250 moves during 2005 and 154 projects for 2006

affecting 1300 employees.

. Directed all MAC and troubleshooting support of 10 field office

sites and 12 backup sites.

. Executed necessary monthly and quarterly reports for Self Audit

Kit.

|CAREER HISTORY |

CIGNA

October 2000 to July 2004

Senior Business Communications Analyst

Responsibilities

. Gathered business requirements and assisted/led various projects

to include large departmental and call center moves, installation

of new equipment, circuits, cabling and voice recording system.

Achievements

. Managed the relocation of the Investment Division, which involved

the re-stack of approximately 800 employees over a six-month

period. Worked closely with and managed vendor activity to

accomplish the installation of ISDN, PRI, FX Lines, Video

Conferencing, Wallboards, and designed network facilities for the

Investment Trading room IPC Voice System.

. Successfully managed the relocation of CIGNA Behavioral Health

Division to Bloomfield with no disruption of service and under

budget.

. Installed new Paging System, re-termination of all 800 services

and the design of tenant partitioning in the PBX. Recipient of

customer appreciation award.

. Completed the installation of the Freedom Dictaphone System;

coordinated with facilities, electrical/cabling vendors and

Dictaphone vendors.

. Established and implemented the installation of equipment, as well

as, implementing a training schedule for end users.

CIGNA

Business Communications Analyst August

1998 to October 2000

. Primary member for second level voice help desk support to campus

customers.

. Support approximately 8,000 employees located across five campus

sites.

. Provided troubleshooting of hardware/ software problems, video

conferencing equipment, voicemail and CMS.

. Assisted software team with daily work requests.

. Maintained departmental database for inventory of voice equipment.

ADDITIONAL EXPERIENCE

The Hartford Group

Business Communications Analyst

|EDUCATION/PROFESSIONAL DEVELOPMENT/AFFILIATIONS |

Associates of Art, Business Administration, Marketing

Asnuntuck Community College, Enfield, CT Projected Graduation date --

12/2012

Project Management Essentials - Projected completion date 1/2013

Member of Phi Theta Kappa International Honor Society

Avaya Intuity

Avaya CMS

Avaya Modular Messaging

AT&T RouteIt!

Six Sigma Quality Methodologies

Habitat for Humanity

American Cancer Society

Contact this candidate