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Customer Service Medical

Bowie, Maryland, 20720, United States
13.00 p/hr
December 04, 2012

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Rakia Nicole Ballard

**** ***** *****

Bowie, Maryland 20720

(202) ***-****


Job Objective: To obtain a position as an Administrative Assistance or a

Medical Administrative Assistance using my skills and training in this



Clinical Medical Office Certificate

May 2012

Old Dominion Job Corps Center

Monroe, VA

General Educational Development

February 2012

Old Dominion Job Corps Center

Monroe, VA


. Medical Billing and Coding - National Health Career Association -May


. Medical Administrative Assistant - National Health Career Association-

June 2012

. Child CPR/Infant CPR/ Adult CPR - February 2012

. First Aid- February 2012


I am proficient in and capable of performing a variety of skills; such as:

. Providing good customer service

. Measuring and recording vital signs

. Drawing blood, following patient care procedures, and observing

patient condition

. Being knowledgeable of the standards precautions described by OSHA

. Setting up patient care equipment, and sterilize/disinfect


. Identifying the six rights (patient, route, time, dosage,

medication, and documentation) of administering medications

. Understanding the procedures for reporting and preparing accident/

incident reports (MSDS)

. Demonstrating compliance with HIPAA and Protected Health

Information (PHI) regarding privacy of records

Professional Experience:

Nursing Administrative Assistance/Medical Records Coordinator


Brinton Woods at DuPont Circle Health & Rehab Center

Washington, DC

In this position, I performed various duties. While assisting residents I

maintained a helpful and pleasant attitude. The duties I performed were as


. Coordinating Medical Records

. Monitoring and Assisting Residents

. Scheduling Medical Transportation for Residents

. Analyzing Data on Patient Charts

. Filing Confidential Documents

. Creating Graphs and Analysis for Staff Meetings

. Handling Infection Control Reports

. Handling Incident Reports

. Prepare Invoices

. Assisting the Director of Nurses

Cashier, Waitress, and Food Expo Sept.2011 - Aug.2012 (Laurel,


Applebee's Neighborhood Bar & Grill June.2011 - Sept.2011 (Forestville,

MD) Aug.2010 -

Jan.2011 (Bowie, MD)

In this position, I performed various restaurant duties. While assisting

customers I maintained a helpful and pleasant attitude. The duties I

performed were as follows:

. Cash/Credit Transactions

. Assisted Customers

. Food Preparation

. Server


January 2012 - June 2012

Old Dominion Job Corps Center

Monroe, VA

As an intern at Job Corps, I effectively conducted several medical tests.

These tests included:

. Hearing Test for New Students

. Far/Near Vision Test for New Students

. Blood Pressure for New Students

. Respiratory Test for New Students

. Height and Weight for New Students

Awards and Certificates:

National Career Readiness Certificate (Work Keys)

In recognition of verified skills essential to workplace success and career


. Applying Information from Workplace Documents to Solve Problems

. Applying Mathematical Reasoning to Work-related Mathematical


. Locating, Synthesizing, and Applying Information that is Presented


. Comparing, Summarizing, and Analyzing Information Presented in

Multiple, Related Graphics

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