Customer Service Sales

Kearston Morgan

*** ********** *****

Flower Mound Texas 75028

Phone: 972-***-****

E-mail: **************@*****.***

Profile and Summary of Qualifications

I am an enthusiastic, friendly, high-energy person who loves working with people. My areas of strength

include but are not limited to:

• Certified Medical Coder (completion date: 12/8/2012)

• Literate in CPT, ICD-9, HCPC code sets, Modifiers, CCI Edits, Limited Coverage Guidelines

• Medical Terminology

• Excellent oral and written communication skills

• Detail and Goal Oriented

• Team Player/Positive Attitude

• Computer Literate in Microsoft Office (Excel, Word, Outlook, etc), Novitas-Solutions

• Time Management/Quick Learner

Professional Highlights

Hostess/Waitress/Bartender ~

AMC Dine-In Theaters~7/2012-present

Uncle Bucks Microbrewery and Steakhouse / Bass Pro Shops ~ 5/2009-4/2010 & 6/2011-6/2012

3rd Base Sports Bar ~ Arlington ~ 12/2010-04/2011

Aspen Creek ~ Irving ~ 08/2010 – 10/2010

Hostess ~ Worked with the public and colleagues to supervise and coordinates activities of dining room

personnel which provided fast and courteous service to patrons. Scheduled dining reservations and arranged

parties or special services for diners. Greeted guests, adjusted complaints of patrons, requisitioned table

linens and other dining room supplies for tables and serving stations.

Waitress ~ Served beverages to patrons seated at tables in bar or cocktail lounge in a timely and courteous

manner. Computed bills and accepted payments. Took orders for; and served meals and hors d’oeuvres.

Bartender ~ Mixed and served beverages to patrons in the bar area. Collected money for dinks served,

orders / requisitions of liquors and supplies for bar area. Arranged bottles and glasses to make attractive

displays in the restaurant.

Sales Associate ~11/08-03/09

Foot Locker

Worked with the public and colleagues to ensure sales goals were met and proper customer service was

delivered.

Worked to ensure sales goals were met

Helped resolve customer complaints

Maintained a clean environment while performing other duties

Helped train other employees on how to perform various tasks

Worked with store manager to help with scheduling and sales promotions

Cart Girl ~ 8/08 – 11/08

Tour 18 Golf Course

Provided quality service by resolving customer requests and questions. Maintained required knowledge of

customer service principles, the game of golf, and golf course operations.

• Assisted customers with food and drink orders

• Operated food/beverage cart and sold products on the golf course.

• Responsible for financial performance and overall appearance of the operation.

• At end of shift, was responsible for any preparation required before the start of the next

shift.

• Maintained the required TABC certification.

Hostess ~ 6/08 – 7/08

Razzoo’s Cajun Cafe

As a hostess, responsible to greet, seat guests, and act as liaison between the guest and service staff. To

answer the phone and distribute the phone calls to the proper channel.

• Maintained a polite and professional manner at all times.

• Seated guests in a timely manner.

• Maintained waiting list on guests and seat tables according to staffing levels.

• Maintained work area and kept podium clean and organized.

• Walked around and checked on guest satisfaction, refilled water, while always keeping an eye

on the podium.

• Maintained superior standards of quality, service, and cleanliness in the restaurant and service

area.

• Demonstrated a courteous, friendly, and professional work environment.

• Worked cooperatively in a team environment.

Receptionist – 12/07 – 05/08

Anna and Friends Salon

As a salon receptionist, I was responsible for handling heavy volume, multi-line phones, greeting visitors, and

directing them to the appropriate salon personnel. I assisted in light receptionist and administrative duties as

needed and served as liaison between clients and the salon personnel. Performed and followed through with

receptionist and administrative activities inherent to the operations and needs of the salon under the direction

of the salon manager. My position allowed me to work closely with the salon personnel and clients to ensure

efficiency and optimal delivery of services.

Educational Highlights

PMI-Certified Medical Coder (completion date: 12/8/2012)

Certified Medical Coder Exam: (test date 12/8/2012)

North Central Texas College Associate Degree Business (Sept. 2012)

North Lake Community College General Education (Transfer)

Flower Mound High School Graduate (October 2007)

*References Available Upon Request

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