Administrative Support/Analyst
Resume:
K athleen M. Kelly
Plymouth, MI 4817
**************@*****.***
Summary of Experience:
• 15+ years administrative support, purchasing, t raining and analysis experience
• Experience and demonstrated success in data analysis and problem solving
• Extensive experience in hiring, training and supervision of personnel
• Adept at successfully interacting with all levels of management, faculty, staff,
clients and peers in the field
• Ability to prioritize when faced with multiple work tasks; possession of strong
organizational skills and an attention to detail
• Strong team and interpersonal skills; the ability to work both independently
and on a team
• Excellent verbal and writ ten communication skills
• Proactive and highly energized professional who will grow with expansion of
responsibilities
• Demonstrated ability to work in cross-cultural settings
• Business writing experience, ROI and RFP writing experience
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access),
Avaya, Filemaker Pro, QuickBooks, Adobe/Acrobat, Adobe InDesign, CatBase,
Photoshop, Quark and PeopleSoft
Work Experience
Freelance Activities 2010-present
• Translation and editing of a history of Rome
• Proofreading and editing copy for Re:group, Inc.
• Previewing, editing of works of two authors and developing marketing and publishing
strategies for same
• Travel blogging/social media work
Borders G roup, I nc., Corporate Sales 1995-2010
• Functioned as primary support person for department director, using MS Outlook and MS
Office Suite and other software
• Served as liaison for field communications between department and store personnel
• Computed gross margin analyses for corporate business-to-business sales
• Created training materials for new team members in corporate sales
• Developed guide for field personnel for all event orders
• Wrote copy for marketing materials for Corporate Sales Program
• Authored staff reviews for Borders.com website
• Researched and purchased books for corporate orders and author appearances (national events)
• Maintained vendor database and contacts for use in the department
• Functioned as departmental logistician to t rack missing book orders
• Reconciled monthly p-card (credit card) statements for book purchases
• Furnished reports on compliance, sell-throughs and productivity
University of M ichigan Hospitals 1991-1995
• Developed marketing materials for new diagnostic unit at University Hospital
• Implemented a cross-training program for clerical personnel
• Supervised clerical support staff who provided billing, scheduling, charting functions
• Ordered all supplies (clerical, medical) for the unit, internally and through external vendors
• Constructed annual budget and wrote variance reports
• Trained new clerical personnel and hired same as needed
• Created patient scheduling system for the disciplines/departments using the MPU
• Processed payroll for all departmental employees across 5 distinct pay grades (~35-50 people)
• Negotiated a vendor contract for a high-volume product, resulting in annual savings to the
Hospital of $32,000
University of Michigan Hospitals 1983-1991
• Served as primary support person for department director, making travel arrangements,
submitting expense reports, composing memos and e-mails
• Wrote RFP and ROI for hospital paging and phone system and other capital equipment
• Analyzed data from t raffic reports to pinpoint problem areas and provide optimal scheduling
• Transitioned department into new paging system
• Produced the annual hospital directory below prescribed budget
• Coordinated the entire "Hospital" component of the University Directory
Education:
University of Michigan
University of Florence, Italy
Professional and personal references available on request
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