Human Resources Medical
Resume:
Veronica L. Dunn
Westerville, OH 43081
**************@*****.***
| Qualifications | |
| |Sixteen years of medical transcription experience in an acute care |
| |setting transcribing all work types. Twenty-two years experience in|
| |the medical industry to include Behavioral Health inpatient and |
| |outpatient care for youth and adults; triage of the psychiatric Help|
| |Line, and inpatient clinical unit coordinator position. Experience|
| |in team development and leadership, human resources, department |
| |policies and procedures. Experience and understanding of current |
| |transcription practices and standards. |
| |Skills |
| |Languages Spoken: Spanish |
| |Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) |
| |Microsoft SharePoint |
| |Transcription software (eScription, eMON, Dictaphone) |
| |Experience |
| |Transcription Administrative Coordinator |
| |Mount Carmel Health Systems; Columbus, Ohio |
| |02/2011 - 11/2012 |
| |Lead for the Transcription Department Columbus Medicity iNexx |
| |deployments for Genesis project working with Trinity Information |
| |Services/Information Resources Department. |
| |Primary contact for physician offices to install Medicity iNexx |
| |program and train physicians and office staff on use of the program.|
| | |
| |Secondary contact for issues that arise during Medicity iNexx |
| |deployments. |
| |Responsible for the Medicity iNexx audit reports after Genesis |
| |go-live date (in process). |
| |Responsible for the human resources functions of hiring, training, |
| |counseling and evaluations. |
| |Wrote and performed annual evaluations to assigned staff. |
| |Served as part of the Transcription Services Department Leadership |
| |team coordinating all daily activities, monitoring workflow. |
| |Served as consultant to other entities to provide education on the |
| |dictation, transcription and report distribution process. |
| |Performed monthly revenue invoicing of all contracted customers to |
| |include Trinity Ministry Organization and Physician Office |
| |Transcription. |
| |Performed daily and quarterly performance audits of MTEs. |
| |Assisted in the management and implementation of departmental policy|
| |and procedures. |
| |Maintained the active contract roster including renewal cycle |
| |calendar. |
| |Participated in annual operating budget process. |
| |Effectively communicated positive working relationships with all |
| |levels of management, associates and customers throughout MCHS and |
| |its affiliates. |
| |Analyzed turn-around- time, volume and quality information and makes|
| |procedural improvements when necessary. |
| |Assisted in the management of the production-base pay program. |
| |Performed on-call duties for Transcription Services Department. |
| |Performed LaborWorkx edits to timecards. |
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| |Medical Transcriptionist/Editor |
| |Mount Carmel Health Systems; Columbus, Ohio |
| |02/2003 - 11/2012 |
| |Transcribed dictation as requested or edits document drafts against |
| |actual dictation following departmental policies for Mount Carmel |
| |and contracted Trinity Ministry Organization sites to include |
| |progress notes, consultations, radiology, H&P, discharge summaries, |
| |etc. |
| |Recognized, interpreted, and evaluated inconsistencies, |
| |discrepancies, and inaccuracies in medical dictation; appropriately |
| |edits, revises and clarifies reports according to the transcription |
| |guidelines and standards of style. |
| |Proofread all transcribed work to ensure quality output. |
| |Strong technical proficiency in computer applications and department|
| |specific software. |
| |Met or exceeded department standards for productivity (160/175 LPH |
| |typed and 259/305 LPH edited) and accuracy (98%) standard. |
| |Worked independently and remotely without direct supervision. |
| | |
| |Ohio High School Athletic Association |
| |Class 1 Basketball Official; Columbus, Ohio |
| |12/2004 - Present |
| |Officiate, per contract, Boys and Girls basketball, all levels. |
| | |
| |New York and Company |
| |Retail Sales Associate |
| |11/2010 - Present |
| |Customer relations and other store duties to include freight |
| |(stocking and labeling clothes), cashier, model floor changes |
| |Education |
| |Three years college education, Slippery Rock University of |
| |Pennsylvania, Information Systems with an emphasis in Communications|
| | |
| | |
| |References and additional experience are available upon request. |
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