Customer Service Sales
Resume:
JOSEPH A. MONACHINO
**** *** **** *****, ***********, ON L5B 3Z4
Tel: 905-***-**** / 416-***-****; E mail: abghf5@r.postjobfree.com
CUSTOMER SERVICE
A highly skilled professional with Sales and Marketing Certificate (Honours) and over 15 years
•
experience in Customer Service, Administrative and Related Areas
Consistent track record providing timely, helpful and professional customer service with diverse
•
members of public
Efficient, organized, detail oriented, reliable and punctual with friendly personality
•
Adept in building long lasting customer relations by meeting customer needs satisfactorily through
•
follow up enquiries
Proven ability to identify problems and initiate creative solutions by developing lists
•
Able to work well under pressure and handle difficult customer service situations in fast paced
•
environments by prioritizing duties
Work well under minimal supervisor and proactive team player by assisting co workers by
•
completing required tasks and meeting shift deadlines
Familiar with MS Office Suite (Word, Excel, Access, and Power Point)
•
CORE COMPETENCIES
Customer Service Problem Solving Flexible
• • •
Sales & Marketing Multi Tasking
• •
Clerical & Data Entry Conflict Resolution
• •
Communication Interpersonal
• •
RELATED EXPERIENCE
Customer Service, Communication and Problem Solving
Matched product with needs of customers in retail environment
•
Responded to customer concerns and inquiries effectively and efficiently in person or by telephone
•
investigating complaints
Solicited potential new customers by telephone
•
Directed customers to proper aisles when requesting particular item not in my department or when
•
inquiring about seat location at sports & entertainment venue
Verified stock availability to customers as to replenishing date
•
Administration, Clerical and Data Entry
Completed paper work both hard and soft copy to management’s satisfaction
•
Page 1 of 3
JOSEPH A. MONACHINO
1208 250 Webb Drive, Mississauga, ON L5B 3Z4
Tel: 905-***-**** / 416-***-****; E mail: abghf5@r.postjobfree.com
Prioritized assigned daily duties to ensure that all deadlines were met by organizing paraphernalia
•
to do daily work before commencement of shift
Counted and meticulously sorted stock during annual inventory taking
•
Purchased stock items needed for production line by contacting suppliers and tracking items
•
ordered against purchase order slips
Meticulously monitored filled orders by manually counting items of lumber on loads to that which
•
was listed on Purchase order
WORK HISTORY
Order Selector (Agency) 2012 Sigma
Aldrich Limited, Oakville, Ontario
Warehouse Worker (Agency) 2012
Securit, Oakville, Ontario
Rolling Machine Operator/Bailor Operator (Agency) 2012
Crown Hill Packaging, Brampton, Ontario
Shipping Clerk (Agency) 2011 2012
D.B. Schenker, Mississauga, Ontario
Receiver, D.A./Staple Stock (Receiving Department) 2008 2011
Supply Chain Management, Mississauga, Ontario
Order Filler 2005 2008
Old Castle Glass (Fulton Windows), Mississauga, Ontario
Production Line Assistant 2004 2005
Formulated Coatings, Mississauga, Ontario
Grocery Department Assistant 2002 2004
Food Basics and Highland Farms, Mississauga, Ontario
Clerical Assistant 2000 2002
Rockett Lumber & Building Supplies, Mississauga, Ontario
Part Time: Ticket Taker 1998 2001
Maple Leaf Sports & Entertainment Limited
Page 2 of 3
JOSEPH A. MONACHINO
1208 250 Webb Drive, Mississauga, ON L5B 3Z4
Tel: 905-***-**** / 416-***-****; E mail: abghf5@r.postjobfree.com
EDUCATION
Sales & Marketing Certificate (Honours) 2008
Sheridan College, Brampton, Ontario
Areas of Study
•
Marketing Management Sales Promotion & Customer Relations
• • •
Supply Chain Advertising Management
•
Management Internet Marketing
•
Accomplishments
Consistently filled 30% of total team member production at Sigma Aldrich
•
Appointed Team Leader of morning shift at Formulated Coatings
•
Top performer in dairy department at Highland Farms
•
Promoted to Third Level Game Day Supervisor for Toronto Blue Jays
•
Page 3 of 3
Contact this candidate