Manager Customer Service
Resume:
KEVIN J. SMITH
Littlerock, CA 93543
661-***-**** Home
*** – 229 – 2954 Cell
*****.*********@*****.***
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PROFESSIONAL SUMMARY
Project Safety Manager and Military Veteran with over 25 years of proven experience in quality and safety assurance in the
handling, storage, and disposal of chemical, biological, radiological, and nuclear (CBRN) materials. Comprehensive background
in safety, education, training, operational risk management and regulatory compliance. Responsible for instructing over 72,000
new employees on the proper handling, storage, and disposal of CBRN materials. Conducted Command Inspections of 4
personnel CBRN readiness and facilities in order to ensure safety and compliance of Occupational Safety and Health
Administration regulations Recipient of multiple awards for outstanding performance and professionalism in the United States
Army.
• • •
Quality Control / Assurance Customer Service Maintenance Management
• • •
Leadership / Team Building Program Management Process Implementation
PROFESSIONAL EXPERIENCE
UNITED STATES ARMY – Various Locations
Operations Watch Manager 2011 – Present
• Managed and supervised over 30 employees in security operations access control and facility management for 6 storage
lots and 30 buildings
• Represented a 3000 Personnel organization in monitoring and analyzing the status of the Global Response Force
mission resulting in zero incidents
• Coordinated and responded to serious incident reports and notifications; coordinated the response to emergency
situations with Senior Executive Officer, Division Operations Center, and Base Emergency Services assuring consistent
and continuous exchange of information and operational awareness
• Managed telephonic alert notification system and notified key personnel during training simulation exercises and real
world national and global crisis
CBRN Operations Manager 2008 – 2011
• Supervised, trained, and managed the professional development of 24 American soldiers and 9 Korean Augmentation to
the United States Army (KATUSA) soldiers
• Provided professional expertise and leadership in the planning, anticipation, recognition, and evaluation of CBRN
management or emergency response operations to key staff member of the organization, which would affect over 2500
personnel and other major organizations resulting in implementation of new protection and safety equipment
• Conducted Command Inspections of 4 personnel CBRN readiness and facilities in order to ensure safety and
compliance of Occupational Safety and Health Administration (OSHA) regulations
• Inventoried CBRN equipment for over 2,500 professionals; maintained an inventory of over 200 items worth over $4
Million
CBRN Instructor 2007 –2008
• Responsible for instructing over 72,000 new employees on the proper handling, storage, and disposal of CBRN
materials
• Analyzed training and assessed personnel tasks for program effectiveness ensured Composite Risk Management
principles were in place for safety
• Performed the techniques and fundamentals of instructions, which included preparation, classroom management, and
implementation for small groups while utilizing CS Riot control agent to over 200 students
• Supervised and ensured trainee safety by utilizing hazard identification risk assessment matrix, resulting in zero injuries
or fatalities during the training period
Drill Sergeant 2005 – 2007
• Responsible for every aspect of training, safety, and success of up to 60 new soldiers every nine weeks
• Provided professional development orientation and training techniques for over 60 subordinate personnel to ensure
smooth transition into the United States Army.
• Ensured training quality and professionalism while instructing and mentoring new soldiers, planned and implemented
training schedules and logistics, and monitored and enforced operational risk management in every aspect of the
training schedule
CBRN Operations Advisor 2004 – 2005
• Managed planning, physical fitness, professional development and daily operations of Explosive Ordinance Disposal
(EOD) organization, ensuring the safety of over 35 personnel
• Planned, coordinated, and supervised the training of personnel for upcoming Operation Iraqi Enduring freedom
deployment
• Managed CBRN and Safety program for over 200 EOD soldiers stationed across the United States
• Inspected 8 EOD Companies for organizational/safety audit compliance of OSHA regulations and Technical manuals
and Material Data Safety Sheets
CBRN Supervisor 2003 – 2004
• Managed the safety, health, professional development, and performance of 7 personnel in a dual-purpose smoke and
decontamination chemical company
• Managed over 5 decontamination sites in Kuwait and Iraq
• Selected by the senior staff to serve as Company and Battalion Equal Opportunity Representative; investigated and
resolved Equal Opportunity complaints within the Battalion provided awareness training resulting in significant
reduction of complaints
• Responsible for maintaining equipment, transfer of property, and supply inventory worth over $15 M
CBRN Operations/Advisor 2001 – 2003
• Monitored and mitigated environmental impacts and devised process for the safe removal, escort and disposal or
containment of CBRN, and Hazmat contamination
• Managed Radiation Safety Program for unit; conducted personal surveys and monitored workspaces to ensure
necessary remedial or control measures
• Deployed to Kosovo to conduct peacekeeping operations in support NATO mission, maintained communication
equipment and operated system coordinating missions
• Analyzed and advised Key leaders on Chemical, Biological, Radiological, Nuclear, hazards, intelligences threats on the
battlefield and best method for mitigation
EDUCATION / CERTIFICATION
Trident University International, Cypress, CA
Bachelor of Science in Business Administration – 2011
U.S. Army Senior Leaders Course – 2009
Certified HAZMAT Incident Commander Level Course – 2009
Certified HAZMAT Operation Level – 2009
Certified HAZMAT Awareness Level – 2009
Safety and Composite Risk Management Course – 2006
Equal Opportunity Leaders Course – 2002
Manager Development Course – 2002
Defense HAZMAT and Waste Handling Course – 2002
U.S. Army National Guard Recruiting and Retention Course – 1998
United States Coast Guard Health Services Technician Course – 1995
U.S. Army Automated Logistics Course – 1987
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