Customer Service Medical
Resume:
Jackqulina Bagley
Covington, Ga 30016
Cell: 678-***-**** or 404-***-****
Email: ****************@*****.***
Objective
To obtain a career with a company that will utilize my office, Managerial, Customer
Service, Data entry and computer skills..
Qualifications Summary
● I have over eight years Customer Service experience
● Proficient in Medical Insurance Billing, Medical Terminology, Medical Coding
● Hardworking, motivated, energetic, dedicated, and professional individual able to
serve clients in a conscientious and pleasant manner.
● Outstanding oral and written communication skills.
● Extensive knowledge of Data Entry 8000-9000 KS and telephone systems.
● Strong ability to multitask, organized, disciplined and detail oriented.
● Medical software knowledge: Medisoft, Office Ally, ICD-9 coding, CMS1500
forms and UB92 forms; Microsoft Office,.
● I Can type 45 wpm.
Education
Georgia Medical Academy
Conyers,Ga
● Medical Billing and Coding Degree (May 2012)
● Certified Medical Administrative Assistant (2012)
Dekalb Tehnical College
Covington,Ga
● Administrative Office Technology (2010)
Work Experience
Customer Service/Sales Representative September 2012 - Present
Teletech Jobs Covington,Ga
● Answering customer service and sales calls in a call center environment
● Selling home theater and appliances to customers
● Focus on selling additional and accessory items while maintaining excellent
customer service and sales procedures
● Updating customer information into computer system
● Assist customers with making online purchases via credit card, reward zone cards or
gift cards.
● Selling installations and setting up installation scheduling
Medical Biller April. 2010 - Present,
Precision Medical Billing Company, Atlanta, Ga
● Responsibilities include: Billing for Medicaid/Medicare and all commercial carriers,
following up on unpaid accounts and denied claims, Receiving pre-certifications, pre-
determinations, and claim status, heavy data entry tasking, answering phones, filing,
faxing, posting payments, and copying documents.
● Develop spread sheets for tracking claim checks for physicians.
● Look up ICD-9 codes to verify if a code has been changed and updating patient's
demographics using the Office Ally system.
Customer Service Associate May 2006 – February 2010
Aaron's Rental Decatur,Ga
● Assist customers with rental orders
● Accepting payments for rentals
● Making calls to customers who are late on their payments and notating that into
computer system
● Assisting customers with pay off of merchandise, and renewing rentals
● Help to maintain show room and provide excellent customer service to all
customers entering or calling the store.
Customer Service/Data Entry Clerk Jan. 2002 - March. 2006,
Home Depot, Vinings, Ga
● Duties included: Answering phones in a fast paced call center environment handling
customer complaints and receiving orders, Performing general administrative office
assignments entering customers orders into system, via email or telephone
● Verifying with shipping department that any complaints from customers about missing
product was reprocessed and shipped again
● Other responsibilities: Compiling and preparing reports and documents accurately,
meeting scheduling and work assignments deadlines, answering telephones, taking
messages, ordering, receiving and maintaining office supplies.
Contact this candidate