Customer Service Training
Resume:
Marie Horton
Cleveland, Ohio 44103
*************@****.***
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PROFESSIONAL SUMMARY
Front desk greeter with diverse experience in customer service internal and
external within a busy office atmosphere. Strong leadership,
communication, organizational and people skills.
Areas of functional expertise include:
|Employee & Customer Relations |Training and Supervising experience |
|Word, Excel, and Power Point |Detail oriented |
|E-mail & Internet research |Reliable self-starter |
|Copier, fax, and multi-line phone |Excellent interpersonal skills |
|system | |
|Alpha and Numeric filing |Team player |
| | |
EDUCATION
Vocational Guidance
Cleveland, Ohio
Clerical skills training
Certificate of Completion
PROFESSIONAL EXPERIENCE
Sheraton Hotel
Cleveland, Ohio
Room Attendant
1988 - 2005
. Cleaned and sanitized 16 guests room daily
. Prepared rooms for guests before they arrived and if special
requests if needed for that particular guest.
. Trained new employees on how to prepare, clean and sanitize rooms.
Clean All Cleaning Services Cleveland,
Ohio
Shift Supervisor
1999 - 2002
. Supervised a crew of 6 experienced cleaning employees.
. Trained new employees who did not have experience in the janitorial
industry
. Cleaned offices, restrooms, hallways and lobbies in various office
buildings
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