Customer Service Representative

Hi

Sir/Madam,

My name is Lachane and I just would like to say thank you for posting your job

opportunity on craiglist which gave me the chance to apply. I have cut &

pasted my resume below. Please feel free to give me a call on my house line : 905-***-****.

I look forward to hearing from you.

Thanks,

Lachane

LACHANE ROBINSON

55 Ridgefield

Court

Phone: 905-***-****

Brampton, Ontario,

L6P1B3

Email:*******.********@****.**

Career Objective

To acquire a challenging position at a

growth-oriented company, which will allow me to both further utilize my skills

and acquire new abilities

Highlights of Qualifications

§ The ability to quickly gain proficiency with new proprietary

software programs

§ Excellent interpersonal skills, phone manner and office etiquette

§ Proficient working independently and developing programs from inception

to implementation

§ Proven analytical skills to interpret policies and

procedures and communicate in a succinct manner

§ Experience providing customer service and

responding to inquiries

§ Recognized for naturally caring and a supportive characteristic, with a

reputation of going beyond the call of duty

§ Experience working with Microsoft Word, Browsing, Web Publishing with FrontPage PowerPoint,

Excel, Microsoft Office, Internet and email applications

§ Good attitude towards others, patient and willing to learn

Education

Centennial College

Business

Accounting Program

High School

Diploma- OSSD awarded-2009

Work Experience

Add-Imprints Inc

Assistant Secretary/Outbound Sales Rep.

§ Made Outbound Calls to customers

§ Managed billing inquires, payments and credit card information

§ Assisted With Multiple Preparations For Meetings

§ Handle accounts & paper work

§ Printed Logo’s

§ Handled conflict resolutions

Rogers Canada

Inbound Self Serve Customer Representative 2010

§ Answered Inbound Calls along with all customer inquires

§ Managed Multiple Accounts Daily

§ Floor Support

§ Managed billing inquires, payments and credit card information as well

as updated new credit card information

§ Manage irate customers and attend to their needs

MediaMix Interactive

Inbound Customer Service Representative 2009-2010

§ Answered inbound calls worldwide

§ Make reservations (Ont. Parks & The National Park of Canada)

cancellations and changes

§ Manage billing and credit card info

§ Handle multiple computer Programs as well as the Web

§ Technical Support (website related issues)

Natville Electric 2008-2009

Receptionist/Admin

§ Dedicated

Office Assistance

§ Meet,

Greet and Announce Clients in a professional manner

§ Taking Inbound calls and

making Outbound calls

§ Boardroom bookings, photo copy documents

§ Assisted

With Multiple Preparations For Meetings

§ Electrical Faxing on a daily basis

§ Tracking incoming and

outgoing career packages: FedEx, Ups, and Purolator

Affina Corporations 2008-2009

§ Packaging

§ Order Picking

§ Customer Service greeted customer

REFERENCES AVAILABLE UPON

REQUEST

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