Customer Service Quality Control
Resume:
Michelle DeVault
*********@***.***
Education
Keiser University - Ft. Lauderdale, FL. AS Medical Administration
May 2009 - Sept. 2011
Everest College - (formally Blair). Medical Billing and Coding Program
May 2006 - December 2006
Eastern Wyoming College, Torrington, Wyoming, AAS Business Technology
August 1994 - May 1997
Work Experience
April 2012 - Current, Sourcecorp, Englewood, CO
XC Data Entry Clerk
Provide accurate research of member or provider information for CMS
1500 and HICFA forms and data entry of accurate findings into Medcorp
software. Implement quality control analysis of keyed claims by select
data entry operators for Medicare or commercial health insurance.
January 2012 - April 2012, Excel Personnel, Denver, CO
Temp Agent
Enter contact information of possible clients for a local architect
company. Provide janitorial cleaning of shelves and isles of a local
health care company. Perform quality control for a gift card company of
cash card pin numbers.
June 2009 - December 2011, PSA Worldwide, Colorado Springs, CO
Shipping Coordinator
Distribute correspondence or mail through UPS, Fedex, and USPS. Answer
customer or public inquires. Inspect mail preparation or handling
machine. Maintain inventory of office forms. Maintain records, report
or files, and operate alpha or numeric mail sorting systems.
September 2008 - January 2009, Current, Colorado Springs, CO
Seasonal Material Handler
Maintain consistent production quality. Package goods for shipment or
storage. Maintain production or work records. Clean equipment or
machinery, and perform safety inspections. Stock or organize goods, and
inspect and remove defective products. Received fork lift license.
June 2008 - September 2008, The Star Herald, Scottsbluff, NE
Seasonal Paper Carrier
Setup, package, and deliver newspapers to 200+ clients within the hour
of 4am to 6:30am. Provide
excellent customer service to current and future clients. Advertise by
delivering additional papers
on Wednesdays to unsubscribed clients.
July 2007 - April 2008, Premiere Global, Colorado Springs, CO
Inbound Telecommunications Customer Service Representative
Answered inbound lines of up to 500+ for telecommunication conferences.
Assist lead operators with setup and execution of conference rooms and
technical support lines. Excellent customer service skills! Ability to
work within a team to troubleshoot problems within the call center
environment.
May 2005 - March 2006, Synthes USA, Monument, CO
International Shipping and Receiving
Shipped medical devices worldwide via UPS, DHL, and FedEx. Received and
stored medical inventory in designated stock locations. Also
shipped and filed shipping orders and loaners, and assembled medical sets
and backorders. Ability to drive a standing fork lift, pallet jack, and
cherry picker to store products.
Contact this candidate