Customer Service Maintenance
Resume:
Paul C Braxton
Douglasville, GA 30134
Work History Pro Care Environmental Services, LLC Feb 2009-Apr 2012
Maintenance Supervisor
Responsible for the daily operations and management of 5 maintenance teams including efficiently scheduling and managing man-hours
Managed 20 workers with a focus on providing excellence in all projects
Managed relationships and worked closely with property managers and homeowners to ensure they were consistently satisfied with our service
Responsible for training new employees
Stayed up-to-date on industry best practices by taking courses in irrigation, chemicals and fertilizers
Delta Air Lines Oct 1989-Feb 2009
Skycap
Provided professional customer service to passengers at the world’s busiest airport
Maintained professionalism and composure even when passengers were unpleasant or angry
Served as Employee Forum Representative, working with upper management to resolve worker issues
Built relationships with frequent travelers, many of whom sought me out as their skycap of choice
Education Georgia State University 1987-1989
Studied Criminal Justice
Software Skills Microsoft Word & Excel
Use Excel extensively to create tools to help facilitate the operations and scheduling of maintenance teams
Language Skills Spanish
Can understand and speak enough basic Spanish to communicate with employees/co-workers
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