Customer Service Project Management

Audrey Elizabeth Witter, BSc., CPS, Dip.

Apt ***, 10 Martha Eaton Way, Toronto, Ontario M6M 5B3

Telephone contact: 289-***-**** or 647-***-****

******.******@*****.***

CAREER PROFILE:

RECENT GRADUATE with ONTARIO CERTIFICATE IN PROJECT MANAGEMENT. My

extensive administrative experiences and studies in project management make

me a highly qualified candidate. An experience Senior Executive Assistant

with over 10 years of experience in the administrative field working with

Senior Executives, Chief Financial Officers and Vice Presidents. I am

driven to be motivated to learn new skills by accepting challenges as they

arise and is an organized and efficient assistant displaying strong

customer service skills and solid multi-tasking. Strengths are planning, co-

ordinating, organizing and the ability to multi-task and interact with

individuals within all levels of an organization.

CAREER ACHIEVEMENTS:

. Exceeded all objectives while working at Cable & Wireless Jamaica

earning an Excellent and Good rating on appraisal each year.

. Coordinated and managed to smoothly relocate staff of over 500

employees within the Finance Department from one location to the

other.

. Successfully coordinated all travel and hotel arrangements for

approximately 50 senior managers and staff travelling around the

Caribbean to implement a new SAP system.

. Supervised a staff of two (2) by setting objectives and conducting

appraisal sessions at half year and end of year.

. Successfully planned and organized social activities to raise staff

morale within the department bi-monthly and assist in planning

corporate functions and workshops.

PROFESSIONAL EXPERIENCE: Cable & Wireless Jamaica

EXECUTIVE ASSISANT TO THE CHIEF FINANCIAL OFFICER AND VICE PRESIDENTS

2003- 2011

. Displayed exceptional skills in communication and telephone manager

. Excellent organizational and follow-up skills, efficiently working

with minimal supervision in a fast paced environment and successfully

coordinating and planning corporate activities, events, functions,

seminars and workshops.

. Excellent command of English Language and the ability to understand

others needs

. Five (5) years working experience using SAP e-procurement software and

working on a project team to assist in implementing SAP and was

assigned a SAP trainer for two of the Caribbean Islands to assist in

educating employees to use the SAP system before going live.

. Display exceptional customer service to all internal and external

customers within the Chief Financial Officer's office and to the

entire Finance Division of over 60 employees.

. Assisted in reports preparation for Board and Audit Committee

Meetings, prepared monthly expense claims for 5 Vice Presidents and 1

CFO.

. Recorded Action Plans from monthly and weekly meetings, arranged

logistics for external auditors and managed diary/calendar for VPs and

CFO on a daily basis.

. Coordinated all HR on-board staffing preparations.

. Arranged for services and products using SAP e-procurement system.

. Managed all purchasing of office/pantry supplies and arranged for the

maintenance of office equipment.

. Supervised Driver and Office Attendant daily and prepare staff

objectives and annual appraisals.

PROFESSIONAL EXPERIENCE CONT'D - Cable & Wireless Jamaica

Senior Secretary to the Vice President, Finance Division

1999 - 2001 Senior

Secretary to Head of Department, Financial Accounting & Services

1996 - 1999

Telecommunications of Jamaica Limited

Confidential Stenographer to the Revenue Manager

1991 - 1996

Earl Witter, Attorney-at-Law

1989 - 1991

Legal Secretary

. Prepare and conduct t investigation on criminal matters from

clients, displaying

high degree of confidential skills. Attend court sessions and take

recording.

QUALIFICATIONS:

. Ontario's Graduate Certificate in Project Management

. Bachelor of Science in Business Administration

. Certified Professional Secretary, Recertification (achieved based on

years within the field and further studies completed)

. Certification of Certified Professional Secretary (CPS) Rating

. Diploma In Secretarial Studies

EDUCATION:

Postgraduate studies in Project Management

Jan 2012 - Aug 2012

Humber College Institution of Technology & Advanced Learning,

Ontario, Canada

Bachelor of Science Degree in Business Administration

Sept 2002 - Aug 2005

Northern Caribbean University, Kingston, Jamaica

Certified Professional Secretary (CPS) Re-certification

Sept 2003 - Aug 2005

International Association of Administrative Professionals,

Kansas City, USA

Certified Professional Secretary (CPS)

Sept 1993 - Aug 1994

Professional Secretaries International Institute for Certification,

USA

Diploma in Secretarial Studies

Aug 19983 - Aug 1984

Excelsior Community College, Kingston Jamaica

VOLUNTEER WORK

. Administrative Assistant, First Caregivers Canada (Ontario)

2012 - 2012

. Part-time Project Administrator for SAP Project Team - LIME

Jamaica 2009 - 2010

SAP e-procurement Trainer for the British Virgin Islands and

Turks and Caicos

REFERENCES:

Available upon request

Contact this candidate