Manager Customer Service

Matthew Jacobs

**** ************ **. *** ***, Columbus, Ohio, 43212 – *******.*.******@**.****.*** – 615-***-****

Education:

Belmont University, 2010

Bachelor of Arts: Sociology

Employment History:

Ohio Army National Guard; Platoon Leader; March 2011 – Present:

Job Description: Responsible for 24 soldiers and their families. Held liable for platoon’s

proficiency at effectively conducting Combat Engineer tasks as well as their professional

development, health, morale, and discipline.

- Conceptualized and constructed a program that successfully trained 750 soldiers on how to

construct and operate a secure and safe search station for vehicles and pedestrians. This

training event was executed at our yearly intensive training cycle event.

- Planned and supervised the basic skill level tactical training of the platoon during the yearly

intensive training cycle.

- Successfully led an 8 vehicle convoy by completing the route efficiently, safely, and

maintaining control of all vehicles for the duration of the movement. When compared with

other convoy commanders, my performance was praised as the best executed.

Donatos Inc; Shift Manager; March 2012 – July 2012

Job Description: Managing daily shifts, conducting reports, customer service.

-11 employee shifts managed.

-Reported daily revenue and ensured the amount of company products utilized by associates

each day met company standards.

-Completed daily inventories.

-Made disciplinary recommendations to manager.

Brentwood Brazilian Jiu-Jitsu; Manager/Instructor; October 2009 – January 2010

Job Description: Sales, management, financing, marketing, customer relations, trouble

shooting, contracts, creating and implementing business campaigns.

Tripled the student base within four months.

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