THOMAS VOILS ********@*****.***
**** * ******** ****** ~ Taylor, Michigan 48180 United States
IT Technician
I am driven person, eager to learn new methods of building customer satisfaction. I am knowledgeable in Microsoft office products. Always moving quickly to the top in
companies that I have worked for, being a strong leader that people are very comfortable going to for guidance. I am very adaptive and accepting of any policy
changes and very eager to solve problems.
PROFESSIONAL EXPERIENCE
JC Penny Taylor, Michigan Nov 2012 – Current
Department Store Jewelry
Associate
• Stock shelves, clean facilities, check in merchandise, help customers
J G HOLDINGS (MOBIL GAS STATION), Southington, Connecticut 2008 2009
Retail Gas Station plus small convenience store.
Associate
• Stock shelves, clean facilities, check in merchandise, clean parking lot.
PATTERSON OIL, Watertown, Connecticut 2004 2008
Gas Station with convenience store
Manager
• Managed 5 subordinates
• Complete Store orders, check in merchandise, distribute daily task, completed Plan o grams including placing P.O.S. Handle customer complaints.
Accomplishments:
• Remained in top 5 of store sales by building customer satisfaction and coaching employees on pushing sales.
T.C. R., Jackson, Louisiana 2002 2003
Computer repair and upgrades.
Owner
• Provide estimates, install computer parts, replace computer parts, build computers.
FAMILY DOLLAR STORE, Jackson, Louisiana 2001 2002
Retail store.
Manager
• Complete inventory orders, check in merchandise, delegate task, complete daily paper work.
Accomplishments:
• lowered shrinkage by interacting more with customers.
AMERICA ONLINE (AOL), Oklahoma City, OK 2000 2001
Call Center
• Technical Support
EDUCATION
AAIT/N, 2012
University of Phoenix, Phoenix, Arizona
Diploma, 1993
First Lutheran High School, Sylmar, California
• Honor Roll Senior year.
CERTIFICATIONS – A+