Quality Assurance Maintenance
Resume:
Chappelle Cummings
Huntsville, Al.
*****************@*****.***
PROFESSIONAL EXPERIENCE
Clearance - Top Secret Active 02-21-2012
Security Plus Sy0-301 Certification.
SL-100 Switch Technician; Fort Sam Houston - T&T; San Antonio, TX; 7/2011 -
Present
- Perform system maintenance of Meridian-1 Option 81c DC and Support to
the site, including troubleshooting and installations to the Host switch
(SL100) and all remote switching systems, and other telephone systems
and peripheral equipment.
- My position as switch technician was being responsible for the on-site
day-to-day installation, operation, maintenance, and technical support
of the Nortel SL-100 and Meridian Option 81c DC system.
- Support to Switch Subsystems including Call Pilot systems (201i and
1002rp) administration and maintenance.
- Work help desk phone answering phone issues, voicemail issues, OSP
issues.
- Enter outside plant and customer trouble tickets into TMS/NETPLUS6
systems.
- Use HP Openview Asset Center for information on cables and pairs for
outside plant technicians.
- Isolate system problems and malfunctions; take timely corrective action
to meet conditions of T&T contract with the Customer, including
recommendations for customer solutions.
- Additional work hours beyond normal duty hours were necessary, at times,
to complete the weekly workload based upon the discretion of my
position.
- On-call availability during off-hours in the event of service problems
with the systems.
- Effective time management to allow for involvement in special projects
as assigned by manager fostering excellent relations with the customer
and the team.
Quality/Deployment Engineer - Nortel, Richardson, TX
8/2005 - 6/2009
- Perform system evaluations/Quality Audits on installation and
maintenance of Meridian-1 PBX's, Option 11 thru Option 81c, CS1K which
included the verification of AC power and grounding by measuring voltage
in the AC service panel and at the equipment frames. Evaluated the DC
Power plant by verifying DC rectifier's installation, Operation and
Maintenance.
- Reviewed system operation and system software by verifying system
patches and system diagnostics. Also provided training to Distributor
Installation and Maintenance personnel. Report writing with
recommendations for corrective actions. Worked face to face with
critical customers that would include open tickets formal and executive
complaints. Provided technical input to the responsible organizations
regarding product performance and reliability.
- Used the following tools: True RMS digital multi-meter, Clamp-on AC/DC
RMS current probe, Digital camera, laptop computer for maintenance
terminal, (NEC) National Electrical Code manual and Web access to the
Nortel PEP library. Performed site surveys for telecom system
equipment. Also 100% travel to customer sites located in North America,
Canada and Mexico.
- Provided technical assistances troubleshooting power issues. Verified
outside plant cabling and line protection. Nortel certified
Installation Quality Auditor. (Meridian -1) Received numerous customer
satisfaction surveys that exceeded objects.
- Submitted all required expense vouchers and credit card payments within
stated time parameters.
Switch Test Technician - Nortel /Tek Systems, Richardson, TX 1/2004
- 8/2005
- Diagnosed and performed corrective and preventative maintenance on DMS
250
- Central office switch. Testing and troubleshooting of the entire DMS
250 CO equipment in the Nortel Lab. Scope of troubleshooting was testing
ENET cabinets, DPCC cabinets, IOC's and SCC switches.
- Monitored Alarms and cleared alarms clearing. Also ran diagnostic
testing on the core, network, peripheral equipment and as well span
testing. Completed span testing as needed, worked on the DSX frame wire
wrapping and reading specs as needed.
- Worked Installation of lab, install cable rack, set equipment frames,
install power cables. Diagnosed installation, connection problems and
performed Daily images.
- Ensured customer satisfaction through quality and on-time problem
solving.
Quality Assurance Technician - EvaluComm Sys Services, Garland, TX
10/2001 - 08/2005
- Owned and operated (Small Business) EvaluComm System Services, Which
Provided consultant for Nortel Meridian 1 equipment (PBX). Provided
power quality analysis and consultant for flood, fire, electrical and
lightning damaged systems inspections. Provided Installation Quality
Audits/Evaluations.
- Verified Logic Return conductors were installed between the common
ground bus in the rectifier control and distribution panel to the Logic
Return terminal of each power distribution unit.
- Verified the battery cells are floated at the manufacturer's recommended
voltage. Presented a written Audit report on all discrepancies found on
site.
- Responsible for Project Management, contract negotiating, verifying
purchase orders, scheduling and travel.
Quality Assurance Technician - Nortel - Richardson, TX
6/1990 - 10/2001
- Developed, Implemented and administer Field Quality Assurance and
Distributor Quality Auditor Partnership Program. Provided auditor
training to Nortel Distributors personnel for installations, power and
grounding requirements.
- Participated in the Nortel Field Quest programs for new and existing
products for product performance and reliability. Developed and
implemented procedures for the Distributor Auditor Qualification
program.
- Performed site Audits/Evaluations for critical customer sites. And
followed up with a written report and conference call for corrective
actions.
- Reviewed technical documentation for accuracy and Compliance of ISO 9000
for Nortel's standards. Conducted Power and Grounding classes for Nortel
Distributors.
- Provided prompt and courteous technical support to numerous customer
organizations.
Equipment Engineer - Nortel - Richardson, TX 6/1988
- 6/1990
- Analyze customer job requirements and provisioning Nortel equipment,
cabling, installation specifications, drawings and database records.
- Developed and maintain job engineering documentation for field
engineers, insuring accuracy throughout the entire engineering,
manufacturing and I&C (Installation & Commissioning) process. Provided
engineering support to new and changed product introduction.
System Field Technician - Nortel - Richardson, TX
6/1985 - 6/1988
- Test and troubleshoot Central Office equipment DMS 250, PBX SL-100, MTX
Cellular switches. Travel nationwide (100% travel) to test and
troubleshoot hardware/software and install cabling, wire wrapping at
MDF.
- Verified power cabling with documentation (1071 specs), installed patch
cords using documentation. Interfaced with the customer providing
updates on the project and ensuring customer satisfaction.
- Compiled job acceptance documentation/test results for customer job
acceptance sign off.
Manufacturing System Test Technician - Nortel - Richardson, TX
6/1982 - 6/1985
- Provided final staging and testing of DMS 250/SL100 and Danray products.
Test and troubleshoot all hardware and software issues.
- Provided technical input to the responsible organizations regarding
product performance and reliability.
ADDITIONAL TRAINING
CS1K Rls 22 Tech Transfer, Option 81 Upgrade/Pilot, Power & Environmental
for Electronics Installations, Effective Presentation Skills, RO Associates
advanced Power Quality, Common Channel Signaling, Transtector Systems
Environmental Protection, DMS-MTX Cell Site Controller Maintenance,
Meridian -1 Installation & Maintenance, Counselor Relations, DMS 250
Commissioning, CTSS 4000 Maintenance, DMS/SL100 Traffic Administration,
CTSS 1000 Technical Maintenance, DMS-MTX
Maintenance, Continuous Improvement Program, X11 Feature Administration,
AEA Job Skills for Lead Personnel, PowerPoint, Excel Word, Filemaker Pro,
Effective Written Communication, Periphonics VPS/is Hardware Overview,
Security Plus Sy0-301 Certification.
References Available on Request
Contact this candidate