Customer Service Manager

AREAS OF KNOWLEDGE AND EXPERIENCE:

. Managed sourcing for consumer and industrial commodities by

identifying, qualifying and retaining, domestic and global

suppliers.

. Perform 3rd party purchaser for state and federal government

supplier for consumable products.

. Travel extensively to China (Yangzhou, Nanging, Yiwa, Xiamen,

Chongzhou, etc), India, Pakistan, Thailand and Dubai for

supplier capacity, facility, audit price comparison and sourcing

of new supplier. Visit contract Manufacturers for product

development, production problems, capacity analysis, packing

design, carton markings.

. Managed and achieve 83% OTD (on time delivery) and 98% quality

goals by establishing supplier performance matrices.

. Achieve cost reduction initiatives by reduction of excess

inventory, sourcing and shipping arrange from same port and

freight consolidation methodology.

. Develop, publish RFQs for products and commodities and generate

Purchase orders with, pricing, deliveries and terms per

organizations policies and procedures.

. Contract management for commodities, services, and special

projects with domestic and global suppliers and contract

manufacturers.

. Managed and mentor procurement department of my customers in

sourcing and qualifying key suppliers per organizations policies

and procedures, helped creating departmental budget, follow up

with procurement staff on blanket purchase orders need and

terms, monitor suppliers account to maintain supplier

relationship to support goals.

. Engaged in the negotiation of supply agreements with specific

suppliers resulting in an implementation strategy, cost models,

and a documented agreement, drove Inventory strategy, analysis,

metrics and performance.

. Perform supplier's management for consistency in scheduling,

delivery and quality to meet organizations demand. Resolve any

design, specification issue by liaison between designing,

quality and suppliers.

. Over 10 years of global & domestic sourcing for consumer goods,

personal care, textile, shoes and electronic components from

china, India, Pakistan.

. A logistic manager, with hands on experience with finding HTS

tariff and custom duty calculation. Experience with calculating

FOB, CNF and landed cost estimation.

. An import and export manager with hands on Experience in

International trading, shipping documentation, and brokerage

process. Experience in international & domestic supply chain

initiatives for cost reduction.

. Familiar with customs & FDA registration of oversea vendors and

certifications required to enter a product into the USA.

. Ability to work independently on multiple time sensitive issues,

while exhibiting advance problem solving,

. Managed and Experience with financial reporting for P&L

analysis, invoice mismatch resolution through A/P and A/R

through customers interaction.

. Multilingual in English, Urdu, Hindi.

. Familiar with Microsoft applications, Excel, word, PowerPoint,

outlook. ERP experience with QuickBooks. Net suite, Oracle based

applications & private company for forecasting, budgeting,

inventory, sales and purchase order and customer service

management applications.

EDUCATION

Bachelor of Arts (B.A)

Punjab University - Pakistan.

Unisource Buying House LLC, Philadelphia PA

613 E. Sanger Street, Philadelphia, PA 19120.

Global whole sales supplier of personal care, textile, made up garments,

shoes and electronic goods.

Import Specialist / Buyer / Sourcing Agent April 2006 - present

Domestic and Global sourcing manager for consumer's personal care items,

specialty personal care items for prison systems for inmates on death row.

Sourcing of items for hospitality and garment industries with specific

packing, labeling, value added and customization. Managed 3rd party

purchaser activities for wholesale clients to achieve competitive pricing

and shorter lead-time for consumer's products, OEM sampling, customize

labeling design, negotiating prices, Performa invoice, payment method, via

LC or wire transfer and assistance with import /export, duty and customs

clearance. Managed Contract Manufacturer's manufacturing processes in

accordance with customer's requirements, and by following federal laws,

managed logistics brokers and delivery of goods. Analyze trends, costs,

revenues, financial commitments, and obligations per organizations policies

and procedures.

ATD American Co

135 Green Wood Road, Wyncote, PA 19095-1396

Suppliers of hospitality and consumer's personal care items for hospitals,

federal, state and local agencies.

Product Manager June 2003 - March 2006

Responsibilities include managing of preparation and publish of RFQ's per

demand, preparation of federal, state and local bids, analyze completed

bids, award purchase orders to qualified suppliers. Responsibilities also

include selecting qualified suppliers, initial audit, monitor performance

and managed suppliers (for products specifications and requirements).

Perform PPV (Purchase Price Variance) analysis, trends and OTD initiatives.

Prepare purchase orders to fill customer's demand, negotiate pricing,

setting up terms. Managed supplier's stocking programs for Min / Max

standards for high volume and low mix and high mix and low volume scenarios

and assisting supply chain process of freight management.

Sheraton Hotel-Philadelphia, PA

Income Auditor / Junior Buyer. December 1991-2003

Parcel Mail plus

1903 Walnut Street

Philadelphia PA 19103

Responsible of front desk operations that include, customer service, room

assignment, performing fill Vs. vacant analysis, cash flow reports and

managing of cleaning and maintenance staff. Responsibilities also include,

finding sources for linen and toiletry items, schedule delivery of goods,

negotiate pricing, preparing purchase orders, and working with A/P for

payments.

In parcel mail plus, managed the store to Fedex, UPS, DHL couriers as well

as long haul heavy trucking shipments domestic and overseas. Managing all

aspects as opening, closing, sales, purchase and preparation of reports.

Contact this candidate