Administrative Assistant Customer Service
Resume:
Debra A Chojnacki
************@*****.***
Summary
I am an experienced Executive Assistant/Administrative Assistant who brings a professional attitude and demeanor to the workplace. Able to work on multiple projects, prioritizing task and time management. Superior work ethic, maintaining confidentiality and implementing solutions to enhance office productivity. Also experienced in many aspects of insurance including Workers Compensation, Medical claims processing, provider directories and customer service. My computer skills include 2003 and 2010 Microsoft Office, including Outlook, Word, Excel, PowerPoint and limited use of Visio, Access and Photoshop.
Core Competencies
Executive and Regional Support // Microsoft Application Proficiency // Excellent Communication Skills // Maintaining Confidentiality // Claims Processing // Creating Directories // Customer Service // Highly Organized // Pro-Active // Handle travel arrangements // Ensure all deadlines are met // Excellent Problem Solving Skills //
Professional Experience
Mountain Park Health Center Phoenix, AZ
6/2012 to 7/2012 (left due to family issues)
Human Resource Executive Assistant
• Managed calendar for HR Director
• Updated changes to ADP
• Input new hires into ADP, completed new hire paperwork, scheduled
orientation as needed
• Completed eVerify, submitted fingerprints and driver information with
the state
• Coordinated company-wide implementation of fingerprinting and driver
information checks with the state
• Fielded calls for the HR Director
• Created and maintained databases to track FMLA, ADA, PTO and payroll
issues
• Scheduled interviews and sent out offer and denial letters
• Attended weekly HR team and payroll; meetings
• Researched employee incentive programs
Cenpatico Behavioral Health of Arizona, Tempe, AZ
8/2010 to 3/2012 (left due to family issues)
Administrative Assistant II
• Provided Executive Administrative support for the Chief Operating
Officer, 5 Managers and their 26 employees
• Managed calendar daily for the COO, scheduled meetings for the team in
a timely manner
• Created bullet points for and maintained records for 2 major monthly
provider meetings
• Reconciled monthly expense reports for the COO, his managers and
several other team members
• Provided back up to the Executive Assistant when she was out of the
office
• Provided training to the new team members in creating distribution
lists, basic Outlook functions and expense reports
• Set up webinar meetings
• Prepared travel arrangements as needed for the COO and CEO
• Created databases and forms to track audit results, phone orders, and
other information needed
Office Team, Phoenix, AZ
6/2010 to 8/2010 (temp position)
Sr. Executive Administrative Assistant
• Managed schedules of Vice President and 3 Directors
• Made travel arrangements
• Typed correspondence and worked on projects as needed
Caris Life Sciences, Phoenix, AZ
7/2009 to 5/2010 (company moved, no transportation)
Clinical Assistant
• Entered demographics, proofed, formatted and created reports to send
to physicians
• Created block return process including 2nd QC and tracking of blocks
Act 1 AppleOne, Phoenix, AZ
07/2007 to 4/2009 (laid off)
Administrative Assistant to the Regional Vice President
• Provided Executive Administrative support for the Regional Vice
President, 4 Regional Managers and 13 Branch Managers
• Managed calendar daily for Regional Vice President
• Created and maintained daily and weekly reports
• Created offer letters, termination notices and other related
correspondence
• Created monthly regional newsletter
• Organized and prepared monthly Branch Manager meetings
• Prepared reports for Vice President’s monthly trips to the region
• Created PowerPoint presentations for Branch Manager meetings
• Coordinated quarter awards dinners and ordering awards
• Reconciled monthly expense reports for Vice President and Branch
Managers
Innovative Benefit Solutions, Inc., Milwaukee, WI
1/2003 to 5/2007 (moved to AZ)
Administrative Assistant
• Created and maintained on line provider call log, answered provider
request calls
• Created provider directory, maintained provider files on a weekly
basis
• Prepared comparison of plans for clients, ran provider lists for
potential clients
• Prepared quotes for small groups, individuals and Medicare Supplement
plans
• Worked with Vice President on discount discrepancies and claim
resolution
• Worked with IT to create an online provider search engine on the
company’s website
• Researched HIPPA, COBRA, ERISA and flexible spending accounts for
clients
• Prepared for and attended Benefit Fairs at clients location to answer
questions regarding the provider directory
Various temporary agencies: Stivers, CSRG and Seek, Milwaukee, WI 4/2002 to 12/2002
Administrative Assistant
• Maintained client databases, typed letters and correspondence as
directed
• Answered the phone, sorted and delivered mail
• Created awards and certificates for graduates, helped out on special
projects
Claims Processor/Examiner
• Reviewed claims for readiness
• Processed claims under group guidelines
• Used medical terminology, CPT codes and ICD-9
MBO Advisors, Milwaukee, WI
1/2002 to 2/2002 (company no longer in business)
Administrative Assistant /Personal Assistant
• Prepared reports, creating and maintaining database of relevant
articles
• Tracked payments
• Ordered supplies, and other duties as assigned
Cramer Krasselt, Milwaukee, WI
7/2000 to 1/2002 (left to take new position)
Administrative Assistant
• Created weekly reports
• Arranged meetings/ordered food as needed
• Made travel arrangements
• Created PowerPoint presentations
• Created mass mailings and fax blasts
• Ordered supplies for department
Education
• University of Phoenix: Communications major started 1/2012
• UW Milwaukee: Completed 2 yrs., majored in Adult Education
• West Allis Central High School
Volunteering
• Den leader for Tiger Cub Scout den
• Committee member for Pack 241
• Treasurer for Pack 241
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