Training Management

Dear Hiring Manager,

I would like to apply for the 'Instructional System Specialist' position

posted on the postjobfree.com website. (#011067).

Based on my past experience in Technical Training I believe that I may be a

good match for this position. During the last twelve years I have worked in

a variety of technical training positions. I have experience as a Computer

Information System instructor for a technical college and as an technical

instructor for BellSouth. I also have experience as an Instructional

Designer creating Instructor-led and eLearning training courses. In

addition, I have experience as a Training Coordinator for a major AT&T Call

Center.

I have earned seven IT industry certifications since 1999, and have been

trained in Project Management and 6-Sigma principles/concepts.

The idea of working with a team of Charter School educators striving for

continuous improvement of their learning organization appeals to me and I

sincerely believe I can be an asset in this endeavor. Thank you in advance

for your time. Please do not hesitate to contact me if you have any

questions.

My resume is pasted below as instructed in the Job Posting::

Larry O. Duncan

2553 Greenfield Lane

Jonesboro, Georgia 30236

770-***-**** <mailto:********@*********.***> ********@*********.***

Professional Profile Summary:

. BS degree from Mercer University in Education/Information Systems,

cum laude honors.

. Trained in Instructional Design using ADDIE model and Adult

Learning Theory principles to develop Instructor Led, eLearning and blended

training courses.

. Experienced creator of courses utilizing instructional design

tools such as InfoMapping; Captivate; Presenter; Lectora; MS Publisher,

SnagIt, PaintShop Pro, etc.

. Six years work experience with BellSouth and AT&T Network

Training, developing technical training courses for their technicians.

(Sample work available upon request).

. Three years work experience designing training and providing

Training Coordination support for AT&T Call Centers in the Atlanta Georgia

area.

. Three years work experience as technical instructor teaching IT /

Telecom courses.

. Earned certificate in Web Page Design from Georgia Tech's Distance

Learning & Professional Education Program.

. Formally trained in Project Management methods/procedures and

6-Sigma concepts.

Professional Experience:

AT&T NRC and ABS Call Centers, Conyers and Atlanta, Georgia.

2009-2012

Training Coordinator

. Researched, designed and implemented ad hoc training material and

Job Aids for Center technicians using Instructional Design tools and

methodology.

. Served as member of Training Advisory Board representing the

Network Reliability Center (NRC) regarding all training related issues.

. Managed the team overseeing all training classrooms and facilities

for the NRC.

. Assisted NRC managers in developing training programs and

obtaining relevant training for their teams.

. Provided Learning Management System (LMS) administrative support

to NRC managers.

. Aided visiting instructors with logistics and lab equipment

testing.

BellSouth / AT&T Network Training, Atlanta, Georgia.

2003-2009

Instructional Designer

. Researched, designed, and implemented multiple Instructor Led and

eLearning training courses using Instructional Design tools and methodology.

. Created end users training simulations and instructional

exercises.

. Converted existing instructor led courses into eLearning

consistent with SCORM LMS standards using Adobe Presenter and Captivate.

. Interviewed and worked with stakeholder managers and Subject

Matter Experts in analyzing needed skill sets and relevant course content

material.

. Made field visits to survey technicians and to document /

photograph pertinent equipment and facilities related to course content.

. Coordinated functional aspects of classroom lab equipment and

hands-on exercises for Pilot and Train-the-trainer sessions.

Griffin Technical College, (Now Southern Crescent Technical College),

Griffin, Georgia. 2002-2003

Instructor

. Taught the following Computer Information System courses:

Operating System Concepts; Microsoft Windows XP Professional; Windows Server

2003 (for MCP/MCSA certification); IT Networking Fundamentals (for Network+

certification).

BellSouth Telecommunications, Decatur, Georgia.

2000-2002

Instructor

. Taught the following technical courses to BellSouth field

technicians: T1 Digital Lines Installation & Maintenance (I&M); Digital

Subscriber Lines I&M; Special Services I&M; Basic Telephone Service I&M.

Education:

. BS, Mercer University, School of Education, (Information Systems),

cum laude.

. AA, Clayton State College, (English/Literature).

. Post-graduate studies - Telecom Management, Keller Graduate School

of Management.

. Georgia Tech Certificate in Web Design.

Professional Credentials:

. Member, Phi Kappa Phi Honor Society.

. Microsoft's MCP & MCSE certifications.

. CompTIA's A+, i-Net+ & Network+ certification.

. NENA's ENP certification (expired).

. TIA's CTP certification.

. Griffin Technical College Advisory Board for Information Systems

Studies (2003-2010).

. Veteran - USN (Radioman 2nd Class/E5).

Personal Information:

Marital Status: Married

Nationality: United States

LinkedIn profile: <http://www.linkedin.com/pub/larry-duncan/0/13b/894>

http://www.linkedin.com/pub/larry-duncan/0/13b/894

Larry Duncan

Contact this candidate