Management Sales

Thomas Gelo

*******@*******.***

**** ****** **** ****, ****** Island N.Y. 10314

Phone - 917-***-****

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SUMMARY:

. Results-oriented Engagement and Delivery Manager with 20 years in

Information Technology, Consulting, Application Development for Financial

Services large scale Fortune 500 firms. Strong focus on delivery and

engagement management, integration, Infrastructure and managed,

outsourcing and professional services with both off shore and on shore

experience that includes experience in a global footprint environment

. Dynamic leader and customer-oriented manager with proven engagement

management capabilities interfacing with "C" level decision makers. A

results oriented catalyst who builds teams that deliver on their

commitments.

. Responsible for delivery management services in support for multiple

Business Units, including: Asset Management Group, Financial Products

Division, Financial Services Division & Private Client Group, interfacing

with their associated CIO and CTO'S. Each having up to $60M revenue for

existing accounts.

. Solid experience in building, managing and directing effective technology

and client services and leading cross functional project and delivery

teams and their interrelationships during the engagement process.

Participate and manage the SOW and SLA process.

. Spearheaded the delivery and management of a network integration

simulation facility to duplicate the solution deployment prior to actual

implementation.

. Responsible for the design, planning and delivery of several multi

million dollar Trading Operations that included network, open systems,

application integration, call centers and help desk.

. On many occasions I was responsible for the structure; delivery and

implementation of consulting, project and large complex multi- million

dollars ranging from $1M to $10M outsource engagements that require

strong leadership, Business experience, Client relationship, Strong

Technical team and Operational Functions.

. Responsible for P&L throughout my career, managing up to $60M in IT

expenditure on a number of occasions.

. Directed the delivery of global remediation effort of infrastructure

which spanned virtually every country and region that equated to $20M.

. Provided delivery oversight of 40 to 50 project engagements and programs

at a given time.

. On several occasions I spearheaded the migration of data centers and

technology transformation that included a combination of network,

storage, server and virtual based solutions.

EXPERIENCE:

Turret Labs - On shore/Off Shore Infrastructure/Applications Development

Company Tactical Consulting Engagement

1/12 - Present

Oversee the business, account and operations management of engagements for

infrastructure, managed services, applications implementation and on

shore/off shore outsourcing synchronization services that span the full

spectrum, accountable for end-to-end delivery from Pre-sales support

through steady state.

. Development of a client services organization

. Positioned and leveraged outsourcing type engagements.

. Development of professional services to support client needs

. Develop and manage contracts and service level agreements.

. Developed a knowledge management system the links on shore / off shore

and cross functional groups.

. Operated in team approach & proactively marshaled resources during

selling & strategy process

AIG

Director, Account Management Client Services

5/06 - 8/11

Engaged with multiple internal clients including: Asset Management Group,

Financial Services Division, Financial Products Division, Private Client

Group performing client service: Account/Infrastructure Management,

Support, and Delivery relating to Infrastructure, Applications

Management/Development and Outsourcing

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. Developed Account Plans with cross functional groups.

. Led delivery team to data center migration, professional, applications

and outsourcing initiatives.

. Built relationships with key executives to generate/develop ideas and

pursue new business.

. Provided account management and organized a proposal team within the

delivery organization to generate proposals and SOW development, leading

to successful client satisfaction.

. Translated/planned with the business, the execution of business vision

and strategies into actionable programs.

Turret Technologies 9/01 - 6/06

Director Consulting/Outsourcing Services

Account Manager responsible for Client Services, project activity and

account support in positioning off-shore application development,

consulting, infrastructure and managed services from pre-sales to delivery

and infrastructure support within targeted existing accounts.

Responsibilities also included financial management and utilization for

each engagement. .

. Managed proposal development and Project Management for on-shore and off-

shore engagements.

. Managed development, execution and financial structure of professional

services IT solutions

. Responsible for account management, client support and identifying

business problems, issues and activities relative to outsourcing.

. Coordinated activities between delivery & sales.

. During my tenure at Turret, I performed a management consulting

engagement for Galaxy, CGI-AMS and Exigen, responsible for establishing a

Professional services model and Program Office (PMO).

EDS 8/94 - 8/01

Director of Professional Services

Served as Practice Director and championed the formation of Trading

Technologies Services that including the development of service offerings

with end to end delivery from pre-sales to implementation within the

Financial Industry. Provided a full range of account management functions

to include consulting, project and outsourcing services associated to IT

Infrastructure and applications development.

. Together with sales, pursued, structured, closed & delivered contract for

NASD IT Outsource Agreement (Infrastructure Technology Component) valued

at $6M annually for 10 years, & CSFB IT Consulting Agreement valued at

$3M annually for 5 years.

. Directed initiatives for providing technology management during

relocation & implementation of New York Mercantile Exchange, producing

$5M in revenue over 2 years.

. Supported sales initiatives with planning, design and implementation of

multiple trading operations in the Financial Industries, yielding over

$10M in annual revenue.

. Initiated formation of a technical lab to enable development & testing of

customer solutions, resulting in reduced implementation costs & dramatic

improvement in customer satisfaction.

. Managed utilization targets and cost recovery contributing to significant

increases in gross margins.

. Developed the "Building Momentum" planning framework to successfully

build the business. Quarterly division exercise to leverage solutions

and repeatable business within accounts.

. Received Model Leader Award for creating an environment for staff members

that enabled their ideas to be reviewed, evaluated & implemented.

ERI 11/90 - 8/94

Director of Professional Services

Served in leadership role to manage efforts for development of Professional

Services Organization and business within $100M Systems Integration

Company. Participated in and facilitated entire sales cycle from pre-sales

support, post sales and maintenance. Developed service offerings for e

Financial Industry. Created the Program and Proposal Management Office.

Managed technical professionals in technology, engineering, business

analysis, project management and support for many engagements.

. Built/developed new Professional Services Organization that resulted in

substantial increase in revenue at 30% margin over four years

Accomplished 65% award rate on all opportunities.

Spearheaded project to design/implement network integration simulation

facility to simulate solution deployment prior to actual implementation.

Enhanced trading operations including NATWEST USA, PLC, and DLJ, Chase

Manhattan Bank.

I

. Implemented a (PMO) function for all customer engagements.

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. Created Quality Assurance policy that guaranteed solutions in lieu of

payment, providing competitive advantage with stronger commitment &

increased volume of residual business.

. Forged vendor alliances with Sun Microsystems, Tibco, Reuters & EDS,

resulting in joint participation customer opportunities.

Royal Alliance

8/85 - 11/90

Director Technical Services & Operations

Directed and administered voice/data communications, client/server systems,

trading operations, market data services, help desk, project management,

and support/branch network operations. Oversaw architecture and design of

LAN/WAN network for corporate facilities.

. Developed/implemented new telecommunications network, integrating voice &

data communications to more than 100 remote locations, saving more than

$2M in operational expenses.

. Managed a staff of 30 with a $20M annual budget

. Designed state-of-the-art Network Operations Control Center that

dramatically reduced user down time, resulting in cost avoidance of more

than $700,000 per year.

. Established help desk operations to report problems in companywide

systems, improving service while creating structure to support future

expansion.

. Introduced high tech trading operation that generated more than $20M in

annual revenue.

. Led initiatives to standardize software & hardware, resulting in cost

savings of more than $1M.

. Managed relocation of trading operations from Denver to New York,

completing project within short time frame, enabling execution of market

strategy in New York.

Prudential Securities

Director of Operations

1980 - 1985

Managed planning, development and support of telecommunications, market

data services and technical operations. Developed strategies for network

optimization, implementation of emerging technologies, and execution of

long-range objectives. Supervised staff of 50 employees with annual budget

of $40M.

. Designed/implemented 400-branch, 20,000-user network on two occasions,

reducing operational costs by more than $10M per year.

. Performed instrumental role on cost reduction committees for Market Data

Services, generating savings of more than $2M per year.

. Established nationwide Newswire System for research department, enabling

company to produce additional $10M in revenue per year.

. Managed migration of 5,000 staff members to new headquarters facility.

. Implemented new trading operations in Europe including re-

engineering/modernization of systems, technology & business processes

that generated increase in international revenue.

SKILLS:

Open Systems Virtualization Consulting

Services

Enterprise Apps Dev Delivery Management Executive

Management

Systems Integration Call Center/Help Desk

Sales Management

Server Consolidation Saas

Operations Management

Legacy Transformation Cost Control P&L Program

Management (PMO)

Account Management Engagement Management

Practice Management

Data Center Migration Vendor Management

Relationship Management

Outsourcing Service Offering Dev.

EDUCATION:

BS, Information Technology, Almeda University

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