Customer Service Manager

Madonna Campbell

**** ****** **** ******

Severn, MD 21144

***********@******.***

410-***-****

Objective: Professional, experienced working in fast paced environments,demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, discreet and committed to superior customer service is my goal in the workforce. Confident and poised in interacting with individual at all levels. Detail oriented and resourceful in completing projects; able to multi- task effectively. Yet a young scholar in search of an opportunity that will allow me to grow professionally in today’s career market.

Education:

Bowie State University, Bowie, Maryland

Bachelor of Arts/Science in Sociology September 2008- current

Major: Political Science/ Pre Law Concentration: Pre-Law

Old Mill High School

General Studies- September 2003 – August 2007

Course work:

Advance Criminal Procedure, Criminalistics, Psychology of drug use & abuse

Criminal Law Criminology Sociological Theory

International Relations Political Science Criminology Civil Liberties

Employment:

Acquisitions Ass. Manager. (Fall 2009- Fall 2010)

Bowie State University Department of the Acquisitions, Bowie, Maryland

• Assisted with new employee training

• Handled daily filing, answering phone calls, inventor and customer service

• Packed and arrange new orders

• Handled new arrivals

• Prepared and arrange all meeting documents

• Interview professors for new materials

• Data collection for the university archives

• Organized and managed annual Library book give-away program

• Prepared daily invoices and distribution

• Note taking and assessment

Senior Youth Advisor. (May 2009 – February 2010)

Young People CLJC, Baltimore, Maryland

• Scheduled appointments.

• Maintained a functional work environment by answering phone calls, filing and billing.

• Handled trouble youth and their families concerns and issues effectively.

• Worked closely with youth to help enrich their futures

• Develop and organize youth programs

• Trained new advisor in position throughout the program and managed many advisor programs

• Directly counsel and advise 30 youth

• Created office and groups publicity

• Non paying organization

Employment Cont.

Madams Organ Restaurant and Bar

(December 2010 – present)

• Ensure guest satisfaction

• Mix alcoholic beverage in accordance to Madams Organ menu\

• Entertain guests

• Keep work area clean

• Be knowledgeable of menu and able to sell promotions

• Be able to check ID and monitor drinking guests

Maryland Live! Casino

( May 2011 – present)

• Follow rules and regulations detailed in Casino Manual

• Serve guests with drinks

• Customer service

• Able to monitor fraudulent activity

• Check ID

Activities & Honors:

• National youth advisor, National board of CLJC

• Presidential Certificate

• Whos Who Amongst HS Students

• Deans List 2007

• All State Dancer

Computer Skills:

• Microsoft Word, PowerPoint, Excel, PeopleSoft,

• Type 50 words a minute.

References.

1) Bowie State University Kevin Pothier Head of Acquisitions 301-***-****

2) Greater Mt. Zion Robert Dupont Youth Director 240-***-****

3) Bowie State University Mrs. Roopnaraine Assistant of Acquisition 301-***-****

4) Bowie State University Mrs. Coleman Assistant to the Dean 301-***-****

5) Personal Reference Ltc. William DuPont 202-***-****

*Please feel free to contact all the reference I have listed. I can also provide more upon request.

Contact this candidate